Forum Discussion

KitHudson's avatar
KitHudson
Icon for Immerser rankImmerser
6 months ago

Error when adding a user on the platform

When I try and add a user on the platform, I get an error.

It is worth noting this user has a different email domain to our usual one, would this affect adding them?

Thanks!

  • EvanStockmon's avatar
    EvanStockmon
    6 months ago

    Hi Kit!

    Adding a user with a different email domain other than your company's primary domain would pose an issue. However, this can be resolved!

    I recommend creating a support ticket where our customer support team can add this new email domain to the allow-list for platform invites. Hopefully this helps! 

  • EvanStockmon's avatar
    EvanStockmon
    Icon for Immerser rankImmerser
    6 months ago

    Hi Kit!

    Adding a user with a different email domain other than your company's primary domain would pose an issue. However, this can be resolved!

    I recommend creating a support ticket where our customer support team can add this new email domain to the allow-list for platform invites. Hopefully this helps!