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The Human Connection Blog
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Accelerating Platform Adoption: Quick Wins for Managers

SaraRabhi's avatar
SaraRabhi
Icon for Immerser rankImmerser
2 months ago

As a Customer Success Manager, my goal is to help organizations onboard smoothly and realize value quickly. In this blog, I'll share six actions that will help you to create a culture of upskilling within your teams successfully and efficiently.

In today’s rapidly evolving technological landscape, staying ahead of cyber threats is critical for every organization. Cybersecurity teams must be equipped with the latest knowledge and skills to effectively protect their businesses, and Immersive is here to help organizations upskill teams smoothly and quickly.

Understanding the Immersive Approach     

In today’s rapidly evolving technological landscape, staying ahead of cyber threats is critical for every organization. Cybersecurity teams must be equipped with the latest knowledge and skills to effectively protect their businesses, and Immersive is here to help organizations upskill teams smoothly and quickly. To onboard your team effectively, it’s important to understand how Immersive differs from traditional cybersecurity training. As a manager, you should communicate the benefits across the business to end-users, especially since your team may have previously tried traditional cybersecurity e-learning or training. 

True resilience relies on continuous learning and seamless teamwork, yet current people-centric cybersecurity methods often fall short. Our approach, trusted by major organizations and governments, enhances cybersecurity across the entire workforce, driving a shift in how teams improve performance and manage risk.

How Immersive One differs from traditional cybersecurity learning

  • Labs are interactive hands-on learning environments that simulate real-world cyber scenarios.
  • Labs are practical and get across fundamental concepts in complex virtual environments, rather than theoretical.
  • New content published is up to date with the latest threat landscape and in most cases, available within 24 hours

Six steps to accelerate platform adoption for your teams

1. Identify learning objectives     

Successful onboarding begins with clear learning objectives. Identify the specific skills and competencies your team needs to meet organizational goals and address cybersecurity challenges early on. Focus on prevalent MITRE ATT&CK techniques, mitigation tactics for recent CVEs, or skill gaps aligned with the NIST-NICE framework. Once determined, these objectives will guide you in selecting the most relevant labs and challenges for your team.

2. Tailor content to roles and skill levels

Immersive allows managers to select content tailored to their team’s roles and skill levels, from entry-level analysts to specialized practitioners. You can use pre-built skill paths or create custom collections for targeted training that supports professional development. Once selected, assign the content to your teams to ensure they have a clear learning path.    

3. Define platform engagement expectations

Once the content has been identified and assigned, it’s time to set clear expectations to drive team engagement. Users respond well to achievable targets, such as:

  • Minimum number of hours to spend on the labs per week/month
  • Minimum one assignment per month per user
  • Number of content labs completed outside the mandatory track

The expectations should come from the top management down to the operational teams.

4. Promote active learning and collaboration

Our labs encourage active learning and collaboration. We encourage participants to work together to solve challenges within exercises. Why not host a Capture the Flag (CTF) event, where teammates compete to solve labs quickly? Many teams respond well to leaderboard competition. Incentivizing participation with rewards, such as recognition or a day off, can also boost engagement.

5. Track progress and performance

Tracking progress is key to driving platform engagement and continuous upskilling. Immersive provides analytics and reporting tools that offer insights into individual and team performance, such as assignment completion rates, time spent on labs, and accuracy of responses. These metrics help managers prepare new assignments, identify strengths, and target areas for improvement. You can then adjust the learning strategy to the results of the exercises completed. Reports in the Immersive One Activity section highlight team progress against goals, allowing managers to recognize top performers and support those facing challenges.

Tracking the performance of platform users will help managers understand where the team members stand in their upskilling journey and enable them to recognize the top performers and help the ones facing some challenges.

6. Encourage continuous learning and development      

The learning journey continues beyond the first assignment. Encourage your team to explore additional content and use the Library function to bookmark their own lab pathways. Your CSM can provide further content recommendations, and the launchpad keeps you updated on the latest releases. The CTI labs are especially valuable, offering timely labs in new CVEs to help your team stay current with emerging threats.

Conclusion

Success requires setting clear expectations, assigning relevant content, and using the reporting data to drive ongoing engagement. Supplement users’ assigned pathways with CTI content and regular challenges (CTFs), and reward them for their efforts.

By following these six practical steps you’ll be on track to establishing a successful continuous upskilling program with Immersive. 

Share your thoughts

I hope these tried and tested tips will help to structure and accelerate your platform adoption, and I'd love to hear your thoughts Have you established a successful upskilling program with Immersive, or have any tips for effective platform adoption? If so, share your thoughts and experience in the comments!

Published 2 months ago
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