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autom8on's avatar
autom8on
Icon for Bronze II rankBronze II
14 days ago

Strangeness with SSO?

Hey,

Is anyone else having weird issues with authentication when trying to be logged into both the main Immersive Labs platform, and this Community site in the same browser at the same time? 

If I load the Community site first, it mostly seems to play nice. But if I've got IL open in another tab, and come here, it seems to get stuck in weird authentication loops, where I log in, stick my creds in (for customer/EU), then get redirected back to the site to find it is still saying "Sign In" in the top right corner. 

I also could just see a load of discussions about one of the FIN7 labs when I wasn't logged in - but now that I'm logged in, I can't find the thread at all. 

Perhaps I should stop using MS Edge? ;-p 

Cheers,

Steve.

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  • TillyCorless's avatar
    TillyCorless
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Hi autom8on thanks for raising this here.

    It sounds like you're experiencing the symptoms of a UI bug that has been reported and a fix is underway for. 

    This is happening as the community UI isn't quite catching up to reflect your signed in status, when you are in fact signed in.

    Instead of clicking sign in and going through the authentication loop you describe, try refreshing the page, or navigating elsewhere on community (we find clicking on events has worked!)

    My best advice is to trust that you are signed in when you have come via SSO. 

    I apologise for the inconvenience of this, but I am pleased to say a fix is on the way.

    • autom8on's avatar
      autom8on
      Icon for Bronze II rankBronze II
      14 days ago

      Thanks for the explanation. I clicked the like button, but it didn't show up until I refreshed the page - perhaps that's part of the same bug? I shall just make sure I hit refresh a lot and ignore the "Sign In" bit if I see it post sign-in in the future... ;-)

      • KieranRowley's avatar
        KieranRowley
        Icon for Community Manager rankCommunity Manager
        14 days ago

        Yes, as Tilly mentioned, there is a known issue impacting a number of users (myself included) where the UI doesn't reflect the fact that you are signed in, that includes when you try to like or reply etc.

        We have found that clicking on different pages and articles can force the UI to update, but sometimes it can take a few goes.

        We are really sorry about this, hopefully it will be resolved soon and doesn't impact your enjoyment of our community too much.

  • RobN's avatar
    RobN
    Icon for Bronze II rankBronze II
    13 days ago

    I have the same issue too, if I load up the community site first it logs me in fine. If I then try to open the main IL site it goes in then bumps me back to the login page. This was in edge and I tried to login to IL in chrome to check and it did the same. I closed off chrome and left one window open in edge and reset the settings. This allowed me to log back into the main IL site.