Cozy Bear? Not So Cozy…
When you think of a “cozy bear”, you might think of Winnie the Pooh or a faux fur throw by the fire, not a criminal hacker group that’s been active since 2008. There was an intrusion to TeamViewer, the most popular remote access software, on 26 June 2024. Evidence points accountability towards Russia’s Midnight Blizzard group, also known as APT29, the Dukes, and the Cozy Bear group. Not exactly the type of behavior you’d expect from a cozy bear, right? The Cozy Bear group has been observed using tools and techniques that target groups like government, healthcare and energy organizations. Its most common techniques include scanning (T1595.002) and exploitation (T1190) against vulnerable systems. It’s also associated with the notorious SolarWinds incident in 2021 that resulted in the first ever SEC charges against a CISO. It’s safe to say this bear isn’t hibernating, it’s on the prowl. All honey pots aside, Immersive Labs has a dedicated Threat Actor Lab for APT29 and a wealth of content around other attack types perpetuated by this malicious threat group. Ensure your teams aren’t caught in a bear trap by exploring or revisiting content designed specifically around this cyber espionage group: APT29: Threat Hunting with Elasticsearch Successful cyber threat hunting relies on a combination of information from cyber threat intelligence to detailed event logs via endpoints, network devices, and security tools. This lab collection gives you an opportunity to explore some of these concepts through the lens of an emulated APT29 attack scenario. APT29: Threat Hunting with Splunk These labs follow the same attack path as the above collection, but with different tactical and system focuses, providing an opportunity to explore concepts through the lens of an emulated APT29 attack scenario with Splunk. Brute Ratel: Extracting Indicators of Compromise Brute Ratel C4 is a commercial command and control (C2) framework for adversary simulation and red team engagements. This tool has been observed in the wild being used by nation-state actors, specifically APT29. The following labs are also based on this threat group’s known tactics, techniques, and procedures (TTPs) and exploits. Check them out: CVE-2019-19781 (Citrix RCE) – Defensive CVE-2019-19781 (Citrix RCE) – Offensive CVE-2020-5902 (F5 BIG-IP) – Defensive CVE-2020-5902 (F5 BIG-IP) – Offensive We may be having fun here, but your cyber readiness is no joke. Make sure your teams are up to date on the newest CVEs and that they’re well versed on established threat actors and attack vectors – so your organization stays out of the news 🙅♀️🐻📰 Share your thoughts! Do you like bear-themed articles? Do you plan to assign or bookmark these recommended labs? We’re beary eager for your feedback in the comments below!5 Pro Tips for Organizing an Effective Team Sim
While scheduling a Team Sim exercise in the Immersive Labs platform is very straightforward, I’m sharing a list of recommendations and tips for making sure your exercise goes the extra mile: 1. Define exercise objectives Know the purpose of the exercise to keep a laser focus and stop scope creep, which can dilute the exercise experience and learning takeaways. Is this a fun exercise that will encourage engagement, or is it a capability assurance exercise? Knowing your objective is essential for effective planning. For example, a fun exercise might include more guidance and hints than a capability assurance exercise. 2. Block out calendars in advance Identify your participant list as early as possible and send placeholders out to ensure the team’s availability. The more advance notice, the better. At a minimum, provide two weeks’ notice, but ideally one month. In some large-scale cases, whole Team Sim exercise programs are planned and booked out over six months in advance. 3. Host a briefing session These sessions provide a great chance to set the expectations and objectives of the exercise, communicate important exercise information, answer any questions, and, most importantly, get the team excited about it! We recommend organizing a briefing call the week before the exercise. 4. Run a systems test The last thing you’ll want to deal with when your exercise launches is any dreaded technical issues. Make sure you run a systems test early in the planning stages, leaving plenty of time for your organization to make any required configuration changes. You can find system requirement details here. 5. Assign preparation labs Some of the catalog exercises may use security tools unfamiliar to your organization. I believe in the benefits of vendor-agnostic learning when it comes to skills development, but understand that unfamiliar tools can be frustrating. If you have access to our hands-on labs, there are preparation labs available tailored for each catalog exercise. Assign these to participants a minimum of two weeks before the exercise. If you need any help or support with planning, ask a question in our Help and Support forum. Following these steps ensures clear expectations from your participants and a smooth lead-up to your exercise, which plays a big factor in making it a success! Do you have any hints or tips for other exercise planners and facilitators? What lessons have you learned, or where have you seen success? Let us know in the comments below.I’m ready to put up MITREE 🎄 – but is my business ready with MITRE ATT&CK?
This blog post reviews the MITRE ATT&CK framework and discusses which tactics and techniques should warrant your attention over the upcoming holiday season. We’ll also show you how to use Immersive Labs to review your skills coverage, identify resource dependencies, and assign timely and relevant content using the MITRE ATT&CK framework.Balance Your Business with the Buzz
The question begs for a prioritisation exercise. You need to create a dynamic program structure to address security priorities and the highest-volume threats, while keeping your finger on the pulse. Let’s dig into how you can balance your priorities Balance role-based learning and skills growth with day-to-day job responsibilities. These learning plans often look like a longer-term goal with continuous growth and skills progression. Some of our favourite Immersive Labs Career Paths (courtesy of the man, the myth, the legend ZacharyAbrams, our Senior Cyber Resilience Advisor are: Network Threat Detection Introduction to Digital Forensics Incident Response and Digital Forensics You can also create your own Career Paths! Buzz your team’s interest and pique security knowledge around the top routinely exploited vulnerabilities and priority threats. Latest CVEs and threats This collection should be a holy grail for referencing and assigning labs on the latest and most significant vulnerabilities, ensuring you can keep yourself and your organisation safe. Incorporate trending and priority threats like #StopRansomware with the below collections: Ransomware In this collection, you’ll learn about the different strains of ransomware and how they operate. Malicious Document Analysis Phishing and malicious documents are major malware attack vectors. Learn to analyse various file types and detect hidden malware. Balance out the flurry of CVEs and news trends with timely and relevant industry content: Financial services customers often prioritise Risk, Compliance, and Data Privacy Collections, or our entire Management, Risk, and Compliance path. We also have a great “Immersive Bank” Mini-Series for a simulated red team engagement against a fictitious financial enterprise. The series walks through the various stages of a simulated targeted attack, starting with information gathering and gaining access, before moving to pivoting and account abuse. Automotive customers might be interested in our CANBus collection to learn more about the CANBus technology in modern cars, and the security threats it faces. We’ve also seen interest in our IoT and Embedded Devices collection and OT/ICS For Incident Responders path! Telecommunications customers may be particularly interested in a more timely lab, such as threat actor Volt Typhoon, which recently made headlines with an attack on ISPs. Due to the group's focus on ISPs, telecom, and US infrastructure, we recommend reviewing its TTPs and mapping them against labs in the Immersive Labs MITRE ATT&CK Dashboard. Other threats may be of higher priority for your sector – reach out to your CSM or Ask a Question in the community to learn suggestions from your peers! Buzz about the latest and most active threat actors and malware because, let's bee real, everyone wants to keep their finger on the pulse of the latest security happenings. Finance, healthcare, defence, government, and national political organisations are on high alert around Iranian-Backed Cyber Activity. The following content on common attack vectors from these groups is valuable to organisations today: IRGC and relevant malware labs: APT35 Peach Sandstorm Tickler Malware Citrix Netscaler CVEs: CVE-2019-19781 (Citrix RCE) – Defensive CVE-2019-19781 (Citrix RCE) – Offensive F5 BIG-IP CVEs: CVE-2022-1388 (F5 BIG-IP) – Defensive CVE-2022-1388 (F5 BIG-IP) – Offensive What would this all look like as part of my program? I like to think of it as a waterfall method, but make sure you consider the overall learning requirement relative to your team’s workloads. Annual: Role-based career paths with a longer duration (doesn’t have to be annual – you can set more frequent targets if that’s better for your team) for completion to meet individual growth and organisation training goals. Quarterly to bi-monthly: ‘Timely training’ with IL Collections or Custom Collections. This might include a mix of “Balance” around industry-relevant content, upskilling to bridge skills gaps, or “Buzzy” content addressing incident retrospective findings that require skills triage, or an industry trend like the rise in Ransomware or Threat Actor risks for your sector, as you reprioritize your internal threat landscape through the year. AdHoc: ‘Threat Sprint’ assignments with new CVE and threat actor labs as a small custom collection with 7-10 day turnarounds per 2-3 hours of content to address quick priority topics. Make sure to get feedback from your teams on capacity. But, don’t bee afraid to iterate as you upskill your teams, stay stinger-sharp against adversaries, and hive a great time delivering on the business outcomes your organisation is looking for. Share your thoughts Have you mastered balancing business with the buzz? Comment below with your successes, failures, and ideas for effective balanced cybersecurity upskilling programs! Stay safe out there in the field, and keep an eye out (or five) for new articles based on recent events in the cybersecurity space. Get updated in your inbox on posts like this by "following" The Human Connection Blog!Unmasking Holiday Hackers
Imagine the following scenario… You receive a text message from a “delivery service”. It asks you to click a link to validate your personal information so they can deliver a parcel. Thinking it’s a precious holiday package from one of your many online orders, you click it. You input your credit card number to validate the order, and you enter your address to ensure it’s delivered to the right place before you have time to realize what’s just happened… 💥 You’ve given all your information to a scammer! 🤯This is textbook smishing, but that doesn’t change the fact that it’s incredibly effective. This exact situation happened to Grant Smith – however, he just so happened to be a certified Ethical Hacker. Smith shared his story and subsequent investigation details with Wired. In the article, we learn that: In total, people entered 438,669 unique credit cards into 1,133 domains used by the scammers. More than 50,000 email addresses were logged, including hundreds of university email addresses and 20 military or government email domains. The victims were spread across the United States, with more than 1.2 million pieces of information being entered in total. California, the state with the most, had 141,000 entries. Nobody wants to be part of this user cohort, but smishing attacks are becoming more common and more sophisticated. Around the holiday season, we interact with more businesses and technologies across multiple digital channels – and urgency only increases the closer we get to Christmas, growing your personal threat surface. You can help reduce your chances of being a victim of cybercrimes by upskilling with these labs: Staying Safe Online: Safer Browsing Staying Safe Online: Identity Theft Ready to take the reins of the sleigh and get into an investigation like Smith’s yourself? For a holiday-spirited investigation around a phishing attack – start with A Christmas Catastrophe: A Christmas Phish. From there, you can build a gingerbread house solid foundation for your security skills. Consider exploring the Introduction to Penetration Testing and Hack Your First Computer collections. If you’re ready to dig deep and build knowledge and skills to use open-source tooling at the next level, you can follow Grant’s steps with Immersive Labs collections! Scan with Nmap Nmap is one of the most popular network scanner tools available. In this introductory collection, you‘ll learn what Nmap is and how to use it to enumerate for hosts, ports, and services on a target. Intercept web traffic with Burp Suite Burp Suite is a popular tool used for pen testing and assessing web application security. This skill collection will take you from the basics of configuring and using Burp Suite to expertly traversing and applying its range of tools and features. Scan with NsLookup in Introduction to Networking This collection focuses on core networking concepts and the basics of networking connectivity, network topologies, and general networking concepts including IP addresses and domain name systems (DNS). Name Server Lookup allows users to query the DNS to retrieve information like IP addresses associated with domain names. Analyze web socket communications with Packet Analysis Reading packets and understanding the structure of packet captures are essential skills in cybersecurity. This collection introduces the main packet analysis tools and how to look for flags inside packet headers. Conduct Web Log Analysis This collection introduces you to the log files produced by web application servers and how they can be interpreted. You’ll be shown how to use common command line tools to analyze the log artifacts, what you can infer from the information captured in logs, and how this information can be helpful when responding to a suspected incident. Use SQL Injection Basics and SQL Injection to access databases Learn core SQL injection techniques and build on those skills to extract information from databases. When a vulnerability exists, this data can be accessed in various ways. Conduct advanced database investigations with Introduction to Linux Exploitation and Linux Command Line Gain foundational knowledge on Linux-based software exploitation, commonly used tools, and how the Linux Command Line Interface (CLI) can be used to perform different tasks. The labs in this skill collection range from navigating around a file structure to combining multiple commands to achieve a specific goal. Report valid cyber crimes to authorities! One such avenue is the Internet Crime Complaint Center. Or, if you’re working on an internal investigation for your employer, you should ensure strict adherence to your processes and playbooks for threat escalation and remediation processes. While you may not need to complete end-to-end tasks like the above frequently, it’s an asset to understand an offensive security mindset and key open-source tooling to conduct an investigation. Put your Nice List skills to use by continuing your offensive security journey and consider a Certified Ethical Hacker certification. You might even just earn an invite to the North Pole! Or, keep upskilling in Immersive Labs to earn more security badges and advance your career as an offensive security practitioner. You can be the light that guides the sleigh through the dark world of cyber criminals! Share your thoughts Did you find this case study interesting? Did you find some cross-functional training to bookmark for your personal growth? Please share your thoughts in the comments below! Give those hackers some coal to put somewhere special – their stocking, of course! Make sure you're following the Human Connection Blog to get updates to your inbox!Team Sim: Best Approaches for Your Team
A common issue in Team Sim exercises is when one player works in isolation, leaving others behind and missing the chance to build key team skills. To get the most out of a Team Sim exercise, the focus should be on teamwork – it’s in the name! Whether your team is meeting for the first time or has worked together every day for many years, here are some common characteristics and actions I’ve consistently seen in the best-performing teams: 1. Team leader Regardless of the person’s day-to-day role, a nominated team leader is the essential glue for any team. Some responsibilities I’ve seen effective team leaders adopt include chairing discussions, driving the group to a consensus and a clear decision, being the team’s representative for exercise manager communications, ensuring the team stays organized, and encouraging a positive experience for every member. 2. Pre-exercise team meeting A good plan will start the team on solid footing. High-performing teams bring everyone together before starting the exercise to agree on the approaches and rules of engagement. If you’re meeting the team for the first time, taking the time for introductions is critical to a comfortable environment. 3. Clear communication channels Establishing clear communications for sharing technical information and virtual conferencing details (if required). We recommend setting up a temporary private messaging group in your organization’s approved communications platform. Every team member should know how and where to ask questions or ask for support. 4. Blocked out exercise time Depending on how you approach the exercise (more on this later), teams that reserve time in their calendars in advance tend to have greater attendance and engagement. The effectiveness of team exercises depends on factors like team size, communication medium (in-person, virtual, or hybrid), time zones, skill levels, and goals. For example, do you want to put a well-known team to the test or have junior members learn from experienced analysts? In the spirit of collaboration, we have some tried and tested team approaches that we know work well in bringing people together. Each approach has its advantages and disadvantages, so bear this in mind when thinking about what works best for you and your team. One Team This involves the entire team working through the exercise together, either in person or virtually, maintaining constant communication and progressing at the same pace. This is the most common approach and is great for information sharing and peer learning. However, in larger teams, there’s a higher risk of some members falling behind, reducing their engagement. Chairperson Somewhat contrary to our earlier sentiments, this approach requires players to conduct portions of the exercise tasks alone, before coming together as a team during regular checkpoint meetings to discuss and validate each other's answers and findings. The team must agree on an answer before a chairperson submits the answer to a question in Team Sim. This is a slower approach, but it provides every player a chance to experience the whole exercise while encouraging knowledge sharing and exposure to different approaches and styles. Relay This is best for geographically split teams and perfect for exercising handover communication! Teams work on segments (e.g., specific time blocks or question sets) and pass their findings to the next team. Handoffs should mirror real incidents, addressing findings, uncertainties, and further investigations. A post-exercise debrief is a great opportunity to review and improve handover processes and communication skills. Team Strengths No two people are the same, and you may have specialists or people with particular strengths you can lean on. As you progress through the exercise and require different skills and knowledge, engaging those specialists can be an effective way to tackle a problem as a true team. Identify those strengths early on so you know what's in your team’s arsenal! Want a challenge? Do the opposite and encourage the team to use the skills they find challenging! If you want to save a copy of these approach ideas, check out our Team Sim Player Guide, which you can download and share. Share your thoughts This isn’t an exhaustive list of approaches; be creative with your team to find what works best for you. If you’ve participated in a Team Sim exercise before, let us know your tips for creating a top-class team dynamic!Making the Most of Custom Lab Builder: A Guide to Writing Inclusively for All
Language shapes how people perceive and engage with content, so it’s crucial to consider the kind of words you use. Using outdated terminology can offend and disengage learners, as well as hurt a company’s reputation. This blog is the second in a series on making the most of the Lab Builder, looking at what we call the Four Cs. Ensuring your writing is… Conscious Consistent Conversational Concise The previous post in this series looked at accessibility. In this post, we’ll explore what it means to write consciously and inclusively, share practical tips, and show how our platform supports this critical effort. Why is inclusive language important? Inclusive language avoids bias, respects diversity, and ensures accessibility for all. In cybersecurity, it means using terms that foster collaboration and trust, avoiding outdated or harmful phrases, and creating welcoming and empowering content The Quality Team at Immersive Labs is committed to staying up to date with how language changes in the cyber industry. We regularly undertake research and speak to other industry professionals to ensure that our language is appropriate. Words to avoid We recommend avoiding specific terms that some people may find offensive, and some socially charged language that may have negative connotations. Non-inclusive language to avoid Preferred inclusive versions Whitelist/Blacklist Allowlist/Denylist White hat/Black hat hackers Ethical/Unethical hackers Master/Slave Leader/Follower, Primary/Replica, Primary/Standby Grandfathered Legacy status Gendered pronouns (e.g. assuming “he/him/his”) They, them, their Gendered pronouns (e.g. “guys”) Folks, people, you all, y’all Man hours, man power Hours, engineer hours, workforce, staffing Man-in-the-middle attack Machine-in-the-middle attack Sanity check Quick check, confidence check, coherence check Dummy value Placeholder value, sample value Crazy, insane Amazing, incredible, or any other appropriate adjective Socially charged words Preferred inclusive versions Native Built-in, default, pre-installed, integrated, core Abort Stop, cancel, end, force quit Cripple Disable, impair, damage, destroy, ruin Kill Stop, force quit, close, shut down Trigger Activate, initiate, cause, launch Unsure if a phrase you’ve used could be seen as offensive? Ask yourself: is this the most accurate and appropriate choice? Often, you can find a more descriptive word and avoid using these examples. Top tips for inclusive language Use writing tools Tools like Grammarly can help identify problematic words or phrases. You can create customized lists in Grammarly, which will then flag when a word has been used in your writing. Additionally, there are many inclusive language guides available online. Keep it short and sweet Use short sentences and paragraphs. Shorter sentences are easier to read, scan, and understand – especially for those with cognitive disabilities. Aim for sentences around 10–15 words, with variation for a natural flow. Avoid sentences longer than 20 words, as they can be harder to follow. Read aloud Proofread your work aloud to catch awkward phrasing, overly complex sentences, or insensitive terms. Hearing the words can help identify spots where clarity or tone might need improvement. Get a second opinion Ask a colleague to review your final version. A fresh set of eyes can spot language that might be unclear, inappropriate, or overly complicated. Share your thoughts Now that Lab Builder is here and you’ve had a chance to create your own content, how have you made your content more inclusive? We’re always looking to stay up to date, so if you have any further suggestions to add to our list of words to avoid or any other tips, let us know! We’d love to learn from you and grow the collective community knowledge.Making the Most of the Custom Lab Builder: Writing With Accessibility in Mind
What if someone tried to access your content who was visually impaired? Or who had cognitive difficulties? Or who was hard of hearing? Would they be able to understand the information you’ve provided and improve their cyber resilience? Our in-house copyediting team has created a series of articles to help you craft high-quality labs, aligned to the rigorous processes we follow. We embrace what we call the Four Cs to ensure all labs are: Consistent Conscious Conversational Concise These articles delve into each of these principles, showing how to implement them in your labs to create content that resonates with readers, enhances learning, and boosts cyber resilience. This post highlights how being conscious of your formatting can enhance accessibility for assistive technology users and how consistent formatting improves navigation for everyone. Rich text formatting Rich text formatting tools like subheadings, bullet points, lists, and tables in the Custom Lab Builder help organise information for easier scanning, better retention, and improved comprehension. Using these will ensure your content is consistent, accessible, and reader-friendly for everyone! Rich text formatting elements carry specific meaning, which assistive technologies rely on to convey information to specific users. Headings Visually, headings represent hierarchy through different font styling and allow users to quickly scan content. Programmatically, they allow users who can’t see or perceive the visual styling to access the same structural ability to scan. Heading elements should reflect the structure of the content. So your title should go in ‘Heading 1’ formatting, your next subheading will go in ‘Heading 2’ formatting, and so on. To ensure your content reads correctly to screen reader users, don’t use HTML heading styling to represent emphasis, and don’t use bold to make text appear like a heading. Lists (bullets/numbering) Always use bullets or numbered lists using the provided formatting to convey a list. A screen reader will announce that the following information is a list. Links How a link is formed significantly impacts usability. Consider the following sentence: “To find out more about this topic, complete our Intro to Code Injection lab here.” Links are interactive elements, which means you can navigate to them using the tab key. A user who relies on screen magnification to consume content may choose to tab through content to see what's available. The example above would be communicated as just “here”, which provides no context. They’d need to manually scroll back to understand the link’s purpose. Always use descriptive link text that clearly indicates its destination. Avoid ambiguous phrases like “here”. If that’s not possible, ensure the surrounding text provides clear context. “To find out more about this topic, complete our Intro to Code Injection lab.” Bold Only use bold for emphasis! Avoid italics, capital letters, or underlining (reserved for hyperlinks) to prevent confusion. Consistency in formatting reduces cognitive load, making your text more accessible. Bold stands out, provides better contrast, and helps readers quickly identify key information. Avoid italics With 15–20% of the population having dyslexia, italics are worth avoiding because research shows it’s harder for this user group to read italic text. Italics can sometimes bunch up into the next non-italic word, which can be difficult to comprehend or distracting to read. Media If you’re adding media to your labs, such as videos and images, it’s especially important to consider those who use assistive technologies. These users need to have the same chance of understanding the content as everyone else. They shouldn’t miss out on crucial learning. What is alternative text? Alt text describes the appearance and function of an image. It’s the written copy that appears if the image fails to load, but also helps screen reading tools describe images to visually impaired people. Imagine you’re reading aloud over the phone to someone who needs to understand the content. Think about the purpose of the image. Does it inform users about something specific, or is it just decoration? This should help you decide what (if any) information or function the images have, and what to write as your alternative text. Videos Any videos you add to your lab should have a transcript or subtitles for those who can’t hear it. Being consistent Consistency is a major thinking point for accessibility. We recommend adhering to a style guide so all of your labs look and feel consistent. We recommend thinking about the structure of your labs and keeping them consistent for easy navigation. In our labs, users expect an introduction, main content, and a concluding “In This Lab” section outlining the task. This helps users recognize certain elements of the product. It reduces distraction and allows easier navigation on the page. For example, some users prefer diving into practical tasks and referring back to the content if they need it. By using the same structure across your lab collections, your users will know exactly where to find the instructions as soon as they start. TL;DR It’s crucial to focus on accessibility when writing your custom labs. Utilise the built-in rich text formatting options in the Custom Lab Builder (and stay consistent with how you use them!) to ensure your labs are easy to navigate for every single user. By being conscious and consistent with your formatting, every user will engage with your content better, remember the topic, and be able to put it into practice more easily, improving their cybersecurity knowledge and driving their cyber resilience. No matter how they consume content. Keep your eyes peeled for the next blog post in this series, which will look at inclusive language. Share your thoughts! There’s so much information out there on creating accessible content. This blog post just focused on the language, structure, and current formatting options available in the Custom Lab Builder. Have you tried to make your labs or upskilling more accessible, and how did this go down with your users? Do you have any other suggestions for the community on how to write content with accessibility in mind? Share them in the comments below!From Feng Shui to Surveys: How User Feedback Shapes Immersive Labs
We’ve all been asked to give product feedback in one way or another – a pop-up message after completing a purchase, an email asking how your visit went, or a poll appearing on your social media feed. They all have one thing in common: a real person behind them, looking for valuable insights. I’m one of those people! My role as Senior UX Researcher involves speaking to Immersive users and gathering their feedback to help the company make tangible improvements. UX, or user experience, is at the heart of what I do. And it’s been around for longer than you might think. What is UX? It’s believed that the origins of UX began in 4000 BC with the ancient Chinese philosophy of Feng Shui, the spatial arrangement of objects in relation to the flow of energy. In essence, designing the most user-friendly spaces possible. A short skip to 500 BC, and you can see UX at play with the Ancient Greeks' use of ergonomic principles (also known as human factors), defined as “an applied science concerned with designing and arranging things people use so that the people and things interact most efficiently and safely.” In short, people have been concerned about creating great user experiences for thousands of years. How does Immersive get feedback? Bringing you back to the present day, let me walk you through a recent research study undertaken with Immersive Labs users and what their experiences and feedback led to. In May this year, we sent out a survey to our users asking them about their needs for customised content. The feedback was given directly to the team working on the feature, helping to inform their design choices and confirm or question any assumptions they had about user needs. In July, we invited users, including Training Manager and community member mworkman to take part in a pilot study for the Custom Lab Builder, giving them exclusive access to the first iteration of the feature. They could use the builder in their own time, creating real examples of custom labs using their own content and resources. This gave them a realistic experience and highlighted issues along the way. What does Immersive do with that feedback? In August, those users joined a call with us to provide their feedback and suggestions. From these calls, we gained insights and statistics that were presented to the entire Product Team, voicing our customers’ needs. We then used this to shape the direction of the lab builder feature before its release. Customers told us that they wanted to create labs based on their own internal policies and procedures, which would require more flexible question-and-answer formats for tasks. They also wanted more formatting options and the ability to add media to labs. In response to this feedback, we increased the number of task format types from three to five, and we’ll continue to add to this. We also added the ability to include multiple task formats in the same lab. Users also now have the option to upload images and include rich text within their custom labs, enhancing the layout and customisation experience. The Custom Lab Builder was released in October 2024 with an update pushed in December, and we’re still working on improving it! Throughout this first quarter of 2025, we’ve released more new features, including drag and drop, free text questions, and instructional tasks in the Lab Builder. How can you get involved? Once again, we’ll be calling on our users to give feedback on their experiences with these features, continuing to involve you in our design process to ensure that our products and experiences reflect what users are looking for. Throughout 2025, Immersive Labs will be providing opportunities for our users to come along to feedback sessions, have their opinions heard through surveys, and many more exciting chances to talk to the people behind the product. Follow our Community Forum for hot-off-the-press opportunities! For more guidance on Lab Builder, visit our Help Center.
