Cozy Bear? Not So Cozy…
When you think of a “cozy bear”, you might think of Winnie the Pooh or a faux fur throw by the fire, not a criminal hacker group that’s been active since 2008. There was an intrusion to TeamViewer, the most popular remote access software, on 26 June 2024. Evidence points accountability towards Russia’s Midnight Blizzard group, also known as APT29, the Dukes, and the Cozy Bear group. Not exactly the type of behavior you’d expect from a cozy bear, right? The Cozy Bear group has been observed using tools and techniques that target groups like government, healthcare and energy organizations. Its most common techniques include scanning (T1595.002) and exploitation (T1190) against vulnerable systems. It’s also associated with the notorious SolarWinds incident in 2021 that resulted in the first ever SEC charges against a CISO. It’s safe to say this bear isn’t hibernating, it’s on the prowl. All honey pots aside, Immersive Labs has a dedicated Threat Actor Lab for APT29 and a wealth of content around other attack types perpetuated by this malicious threat group. Ensure your teams aren’t caught in a bear trap by exploring or revisiting content designed specifically around this cyber espionage group: APT29: Threat Hunting with Elasticsearch Successful cyber threat hunting relies on a combination of information from cyber threat intelligence to detailed event logs via endpoints, network devices, and security tools. This lab collection gives you an opportunity to explore some of these concepts through the lens of an emulated APT29 attack scenario. APT29: Threat Hunting with Splunk These labs follow the same attack path as the above collection, but with different tactical and system focuses, providing an opportunity to explore concepts through the lens of an emulated APT29 attack scenario with Splunk. Brute Ratel: Extracting Indicators of Compromise Brute Ratel C4 is a commercial command and control (C2) framework for adversary simulation and red team engagements. This tool has been observed in the wild being used by nation-state actors, specifically APT29. The following labs are also based on this threat group’s known tactics, techniques, and procedures (TTPs) and exploits. Check them out: CVE-2019-19781 (Citrix RCE) – Defensive CVE-2019-19781 (Citrix RCE) – Offensive CVE-2020-5902 (F5 BIG-IP) – Defensive CVE-2020-5902 (F5 BIG-IP) – Offensive We may be having fun here, but your cyber readiness is no joke. Make sure your teams are up to date on the newest CVEs and that they’re well versed on established threat actors and attack vectors – so your organization stays out of the news 🙅♀️🐻📰 Share your thoughts! Do you like bear-themed articles? Do you plan to assign or bookmark these recommended labs? We’re beary eager for your feedback in the comments below!Balance Your Business with the Buzz
The question begs for a prioritisation exercise. You need to create a dynamic program structure to address security priorities and the highest-volume threats, while keeping your finger on the pulse. Let’s dig into how you can balance your priorities Balance role-based learning and skills growth with day-to-day job responsibilities. These learning plans often look like a longer-term goal with continuous growth and skills progression. Some of our favourite Immersive Labs Career Paths (courtesy of the man, the myth, the legend ZacharyAbrams, our Senior Cyber Resilience Advisor are: Network Threat Detection Introduction to Digital Forensics Incident Response and Digital Forensics You can also create your own Career Paths! Buzz your team’s interest and pique security knowledge around the top routinely exploited vulnerabilities and priority threats. Latest CVEs and threats This collection should be a holy grail for referencing and assigning labs on the latest and most significant vulnerabilities, ensuring you can keep yourself and your organisation safe. Incorporate trending and priority threats like #StopRansomware with the below collections: Ransomware In this collection, you’ll learn about the different strains of ransomware and how they operate. Malicious Document Analysis Phishing and malicious documents are major malware attack vectors. Learn to analyse various file types and detect hidden malware. Balance out the flurry of CVEs and news trends with timely and relevant industry content: Financial services customers often prioritise Risk, Compliance, and Data Privacy Collections, or our entire Management, Risk, and Compliance path. We also have a great “Immersive Bank” Mini-Series for a simulated red team engagement against a fictitious financial enterprise. The series walks through the various stages of a simulated targeted attack, starting with information gathering and gaining access, before moving to pivoting and account abuse. Automotive customers might be interested in our CANBus collection to learn more about the CANBus technology in modern cars, and the security threats it faces. We’ve also seen interest in our IoT and Embedded Devices collection and OT/ICS For Incident Responders path! Telecommunications customers may be particularly interested in a more timely lab, such as threat actor Volt Typhoon, which recently made headlines with an attack on ISPs. Due to the group's focus on ISPs, telecom, and US infrastructure, we recommend reviewing its TTPs and mapping them against labs in the Immersive Labs MITRE ATT&CK Dashboard. Other threats may be of higher priority for your sector – reach out to your CSM or Ask a Question in the community to learn suggestions from your peers! Buzz about the latest and most active threat actors and malware because, let's bee real, everyone wants to keep their finger on the pulse of the latest security happenings. Finance, healthcare, defence, government, and national political organisations are on high alert around Iranian-Backed Cyber Activity. The following content on common attack vectors from these groups is valuable to organisations today: IRGC and relevant malware labs: APT35 Peach Sandstorm Tickler Malware Citrix Netscaler CVEs: CVE-2019-19781 (Citrix RCE) – Defensive CVE-2019-19781 (Citrix RCE) – Offensive F5 BIG-IP CVEs: CVE-2022-1388 (F5 BIG-IP) – Defensive CVE-2022-1388 (F5 BIG-IP) – Offensive What would this all look like as part of my program? I like to think of it as a waterfall method, but make sure you consider the overall learning requirement relative to your team’s workloads. Annual: Role-based career paths with a longer duration (doesn’t have to be annual – you can set more frequent targets if that’s better for your team) for completion to meet individual growth and organisation training goals. Quarterly to bi-monthly: ‘Timely training’ with IL Collections or Custom Collections. This might include a mix of “Balance” around industry-relevant content, upskilling to bridge skills gaps, or “Buzzy” content addressing incident retrospective findings that require skills triage, or an industry trend like the rise in Ransomware or Threat Actor risks for your sector, as you reprioritize your internal threat landscape through the year. AdHoc: ‘Threat Sprint’ assignments with new CVE and threat actor labs as a small custom collection with 7-10 day turnarounds per 2-3 hours of content to address quick priority topics. Make sure to get feedback from your teams on capacity. But, don’t bee afraid to iterate as you upskill your teams, stay stinger-sharp against adversaries, and hive a great time delivering on the business outcomes your organisation is looking for. Share your thoughts Have you mastered balancing business with the buzz? Comment below with your successes, failures, and ideas for effective balanced cybersecurity upskilling programs! Stay safe out there in the field, and keep an eye out (or five) for new articles based on recent events in the cybersecurity space. Get updated in your inbox on posts like this by "following" The Human Connection Blog!5 Pro Tips for Organizing an Effective Team Sim
While scheduling a Team Sim exercise in the Immersive Labs platform is very straightforward, I’m sharing a list of recommendations and tips for making sure your exercise goes the extra mile: 1. Define exercise objectives Know the purpose of the exercise to keep a laser focus and stop scope creep, which can dilute the exercise experience and learning takeaways. Is this a fun exercise that will encourage engagement, or is it a capability assurance exercise? Knowing your objective is essential for effective planning. For example, a fun exercise might include more guidance and hints than a capability assurance exercise. 2. Block out calendars in advance Identify your participant list as early as possible and send placeholders out to ensure the team’s availability. The more advance notice, the better. At a minimum, provide two weeks’ notice, but ideally one month. In some large-scale cases, whole Team Sim exercise programs are planned and booked out over six months in advance. 3. Host a briefing session These sessions provide a great chance to set the expectations and objectives of the exercise, communicate important exercise information, answer any questions, and, most importantly, get the team excited about it! We recommend organizing a briefing call the week before the exercise. 4. Run a systems test The last thing you’ll want to deal with when your exercise launches is any dreaded technical issues. Make sure you run a systems test early in the planning stages, leaving plenty of time for your organization to make any required configuration changes. You can find system requirement details here. 5. Assign preparation labs Some of the catalog exercises may use security tools unfamiliar to your organization. I believe in the benefits of vendor-agnostic learning when it comes to skills development, but understand that unfamiliar tools can be frustrating. If you have access to our hands-on labs, there are preparation labs available tailored for each catalog exercise. Assign these to participants a minimum of two weeks before the exercise. If you need any help or support with planning, ask a question in our Help and Support forum. Following these steps ensures clear expectations from your participants and a smooth lead-up to your exercise, which plays a big factor in making it a success! Do you have any hints or tips for other exercise planners and facilitators? What lessons have you learned, or where have you seen success? Let us know in the comments below.Crisis Sim Complete...Now What?
Picture it: you’ve designed, built, and exercised your first Crisis Sim. You're pleased with the scenario and satisfied to see your team sharpen their skills, deepen their understanding, and boost their incident readiness. You can bask in the glory of this job well done for a moment, but the journey of the Crisis Sim doesn’t end here. The devil is in the details of the exercise data. Completing the exercise and gathering the results is only the beginning of your journey of fostering people-centric cyber resilience! Not sure where to start? We’ve got you covered Remember how meticulously you mapped out those injects and options to build your scenario? The feedback options, the performance indicators, the branching paths, the exercise types? Your hard work is about to pay off. We’ve processed the exercise responses for you because you’ve earned it – and because there’s more work to be done. Next steps for managers Crafting outcomes from outputs You can expand on the work you’ve already put into the exercise by leveraging both the Results and the After Action Report (AAR) for your scenario in the Immersive platform. Follow these steps to access these items: Go to Crisis Sim in the Exercise tab. Locate your exercise. Hint: use the filters available on the left to show “ended” exercises. Click to open your “Ended” exercise. From there, you’ll see how to dive into the available outputs with a few clicks! If you need a bit more info, here are some additional guides from our Help Center: Where to find Crisis Sim exercise results & reports View Results After Action Report (AAR) Analyzing exercise results Results If you’re looking for granular data down to the details of each inject, you can find it here. In Results, you’ll see an overview including the summary from the exercise scenario, along with key details such as scoring and completion metrics. Need to examine responses to specific injects? In the platform, you can quickly drill down into each inject by using the navigation on the left-hand side of the report. By selecting an inject, you can review responses and start to see patterns that emerged throughout the exercise. If you’d prefer raw data, you can export a CSV file of your results. It's straightforward, packed with detail, and puts all the key metrics and figures within easy reach. Check out our documentation for more details on key information and metrics. This is an invaluable resource for anyone passionate about data! It allows you to establish a foundation, set comparative standards, and ultimately gauge and improve your cyber resilience – all with concrete data to back your efforts. If the mention of statistics and spreadsheets doesn't excite you, no worries, the Immersive platform generates an After Action Report for you 30 minutes after completion of your exercise. After Action Report (AAR) Enter the After Action Report! The AAR presents an interactive visualization of your data analysis, offering valuable insights at your fingertips. And, as a bonus, you can download it as a PDF. The AAR is more than a deliverable; it’s a guide to fostering a people-centric cyber resiliency culture. It offers an outline of the exercise and crucial data points that will help drive what you and your team do next. Overall performance, inject-by-inject analysis, and participant breakdown provide a comprehensive view of your team's current capabilities and readiness, wrapped up with relevant recommendations for you and your team. Remember, insights are only available for data that’s collected as part of your exercise, so make sure you offer ranked inject options and enable response confidence and feedback to maximize your exercising. This is defaulted in the Immersive Crisis Sim Catalog presentation scenarios. In the performance overview of the AAR, you'll encounter a high-level snapshot guide for your next steps. Think of this as a performance gauge (based on our experience with Immersive clients) that maps to the following: >=75%: Excellent >=50%: Good >= 25%: Fair >=0%: Needs improvement As you dive deeper into the AAR, these broader performance indicators unfold with more granular data, and you’ll be able to understand the gaps that exist in cyber resilience for your organization. Mind the gap By understanding your organization's current state, you can create targeted improvement plans, whether reinforcing strengths, addressing weaknesses, or identifying opportunities for further training and exercises. This provides a clear starting point for overall improvement and upskilling. Inject breakdowns help pinpoint your team's strengths and weaknesses. Imagine the exercise in a real-world scenario: would there be a data breach, or would operations continue as normal? Assess your team's confidence and accuracy in their responses to identify knowledge gaps and points of failure. Use these insights not to dwell on mistakes but to improve and ensure your team is well-prepared for future challenges. The participant breakdown takes this introspection into your team's capabilities a step further by plotting decision scores against confidence levels. This helps you understand the accuracy and confidence of your team’s responses. Are your strongest team members operating confidently? Are those with knowledge gaps posing risks by overcompensating with confidence? Create an action plan This data helps you prioritize your next steps. Will you address weaknesses, reinforce existing skills, or increase exercise frequency to build confidence? There are plenty of upskilling routes to choose from. After each exercise, you'll see related Crisis Sim scenarios and lab content based on the threats and attack vectors encountered. When creating your action plan, you should consider the following outcomes and their related recommendations: Weaknesses identified at the individual level ⇢ Assign recommended lab content to key users, and reinforce the importance of upskilling by communicating the purpose of the content. Hint: Don’t forget to use assignment deadlines to effectively track progress and keep the team on track. The participants' skills resulted in high accuracy decision-making but low confidence ⇢ Reinforce strengths with clear communication of processes and expectations. Consider reviewing your internal playbooks! Are processes clear, concise, and aligned with organizational needs and expectations? Are policies current and up to date? Are there conflicting processes or policies within your organization? The team performed exceptionally across the board with high confidence ⇢ Test response readiness by exercising on a more difficult level scenario. Does the team excel in all areas, or is this an opportunity to better prepare? The landscape is constantly changing, and new threats are constantly emerging. Ensure your team has a wide breadth of knowledge and coverage by continuously proving their skills and encouraging further learning. Three essential steps to maximize your post-simulation impact Of course, you know your organization and teams best, so the Crisis Sim results are always best interpreted by you. Once you’ve analyzed and understood the results, prioritize these steps: Review the results and gather feedback promptly to identify growth opportunities. Did outcomes align with expectations, or were there surprises? Plan specific changes for future Crisis Sim exercises and build a strategic timeline. Should you adjust the difficulty or coverage areas? Is there time for additional training between exercises? Create an action plan with clear objectives, owners, and deadlines to ensure individual and team development. What other organizational stakeholders should you bring in moving forward? And what will be important for them in Crisis Sim exercising? Share your thoughts If you’ve recently completed your first Crisis Sim exercise, what will you do next? If you’ve completed many, what tips do you have for others? Join the discussion below!When the Lights Went Out at Heathrow: A Crisis That Was Never Meant to Be “Won”
In the early hours of March 21, 2025, a fire broke out at the North Hyde electrical substation in West London, just a few miles from Heathrow Airport. Within hours, a local infrastructure incident had triggered widespread disruption across the global aviation ecosystem. Flights were grounded, operations were halted, passengers were stranded, and local residents were left without power. Suddenly, one of the most connected airports in the world found itself completely disconnected. This wasn’t just a power failure, it was a systems failure. The fire itself was severe yet containable, but what unfolded afterward exposed far deeper vulnerabilities. It has since been claimed that Heathrow had “enough power” from other substations, which now raises difficult but fair questions: If there was enough power, why shut the airport down completely? If there wasn’t, why wasn’t the site resilient enough to handle a failure like this? And most importantly, how did one single point of failure have this much impact on such a critical national and international asset? These are the questions that will dominate the post-crisis scrutiny, but while many rush to applaud or condemn, I think the truth lies somewhere more uncomfortable. Crisis leadership isn’t about perfect outcomes Crisis response is never clean. It’s messy, fast-moving and incomplete. You make decisions with partial data, under pressure, in real time. And in the majority of cases, you choose between bad and worse – which is exactly what Heathrow’s leadership team faced: Compromised infrastructure Uncertainty about the integrity of power and systems Thousands of passengers on site and mid-flight en route to the airport Global operations and supply chain at risk The common response is, “we need to tackle all of these problems” – and rightly so – but what people often forget is that in a crisis, you don’t have the resources, time, or information to tackle everything at once. Heathrow's leadership chose safety and containment, and in just under 24 hours, they were back online again. That’s impressive. That’s recovery under pressure, and that’s business continuity in action. But it doesn’t mean everything was done right, and it certainly doesn’t mean we shouldn’t ask hard questions. “Enough power” means nothing without operational continuity Having backup power doesn’t mean having functional operations. Power alone doesn’t run an airport – systems, processes, and people do. If the backup didn’t maintain critical systems like baggage handling, communications, lighting, or security, then the airport was right to shut down. However, the next question is, why didn’t those systems have their own layers of protection, and where was the true resilience? This leads us to the real issue: this wasn’t just about Heathrow, it was about the entire ecosystem. Resilience isn’t just a plan – it’s a whole system of dependencies The recent disruption is a real reminder that resilience doesn’t just live inside an organization. It lives across every partner, vendor, and hidden dependency. In critical services like aviation, the biggest vulnerabilities are often outside the walls of your own operation. There’s a web of partners involved in keeping an airport running: Power providers Facilities management IT and communications vendors Outsourced security Maintenance crews Air traffic systems Second and third-tier subcontractors Many of these providers sit outside the organization’s direct control, yet their failures become your crisis in an instant. True resilience requires more than internal readiness, it demands visibility across the whole supply and vendor chain, coordination protocols with external stakeholders, and clear ownership of critical functions. When something breaks in the background, you won’t have time to figure out who’s responsible; you’ll only care about who can fix it. So identifying and (most importantly) testing and exercising your supply chain is paramount. This wasn’t a “winnable” crisis – and that’s the point I’ll discuss this concept further in my upcoming webinar, The Unwinnable Crisis: How to Create Exercises That Prepare Teams for Real-World Uncertainty, but the Heathrow disruption is a perfect case study. This was never going to be a clean “win.” No plan could have delivered a flawless response, and no leader could have avoided disruption entirely. Instead, this crisis asked a different question: When everything seems to be falling apart, can you contain the damage, protect your people, and recover quickly? That’s the real test. It’s what separates the theoretical resilience plans from the operational reality. Heathrow passed parts of that test, but the system around it has questions to answer, and every other organization watching should be asking the same thing: “How many hidden dependencies are we one substation, one outage, one contractor failure away from exposing?” The next crisis may not give you a warning, and it certainly won’t give you time to figure out who’s holding it all together. Crisis leadership isn’t about perfection; it’s about being ready for the moment when no perfect option exists. The question now is, what did it reveal that we can’t afford to ignore? Ready to prepare for true crisis readiness? Join me for the upcoming community webinar, The Unwinnable Crisis: How to Create Exercises That Prepare Teams for Real-World Uncertainty on April 11. We’ll explore what true crisis readiness looks like and how you prepare your team to lead when there is no “win” – only choices.I’m ready to put up MITREE 🎄 – but is my business ready with MITRE ATT&CK?
This blog post reviews the MITRE ATT&CK framework and discusses which tactics and techniques should warrant your attention over the upcoming holiday season. We’ll also show you how to use Immersive Labs to review your skills coverage, identify resource dependencies, and assign timely and relevant content using the MITRE ATT&CK framework.Begin Again: How to Plan for Your Next Crisis Sim Exercise
Welcome back to the third installment in our series for managers using Crisis Sim. If you missed the first two episodes, check them out here: Crisis Sim Complete: Now What? Between Two Sims: What to Focus on Between Exercises The threat landscape is ever evolving and shows no sign of slowing down. Focus on cyber resilience is more important than ever. Everyone must continue to upskill and improve their incident response strategy so businesses can function as usual. In this guide, we’ll help you understand how you can effectively prove and improve your organizational cyber resilience in a crisis. Not sure where to begin? Here’s your guide to planning and preparation You've analyzed the data, bridged the gaps in your processes between exercises, and started building a culture of cyber resilience. Now, it's time to gear up for your next simulation! Remember, each exercise is a fresh opportunity to refine your team's skills, highlight existing strengths and weaknesses, and problem-solve together – all while strengthening your organization's cyber resilience. Let's dive into how to plan your next Crisis Sim for maximum impact. Next steps for managers Goals and objectives Every successful Crisis Sim starts with a clear destination. Before you jump in, take a moment to align your exercise objectives with your organization's priorities. Ask yourself: What specific skills do you want to test? Are there already any areas of concern? In a crisis, what are the most important considerations? For example, if your last exercise revealed communication gaps during a ransomware attack, your next objective might be to improve interdepartmental communication protocols within a defined timeframe. Tip: Incorporate next steps, action items, and the ownership of those items in your debriefs! This way, all parties walk away understanding what must be done to address immediate needs. Ahead of a crisis, you should consider areas that have a critical impact on your organization. Factors could include: Reputational impact: Damaged public and stakeholder trust, eroded image, social media amplification, and strained business relationships. Financial impact: Stock price drops, revenue losses, increased costs incurred, including legal fees, potential fines, and recovery efforts. Operational impact: Disrupted operations, production delays, supply chain issues, service interruptions, and the potential for both physical and digital infrastructure damage. Physical safety impact: Cyber incidents can lead to safety system failures, utility disruptions, security breaches, and equipment sabotage – posing serious risks to employees and the public. Legal and regulatory impact: Cyber incidents can trigger lawsuits, regulatory or criminal investigations, and significant fines – especially for safety or ethical violations. Did you know? IBM’s 2024 Cost of a Data Breach Report found that the global average cost of a data breach has surged to USD 4.88 million. Scenario selection and target audience Choose scenarios that reflect the real-world threats your organization faces. Consider the level of difficulty, technical skill, and complexity, and select participants from diverse departments to ensure a comprehensive evaluation. Even though you may eat, sleep, and breathe cybersecurity, others may be less familiar – cater to your audience! Customize exercises from our Scenario Catalog to make them relevant and impactful for your organization. The goal is to realistically test your team’s readiness while reinforcing best practices, processes, and decision making. Consider including participants who aren’t usually involved in cyber incident response to break down silos and boost collaboration. If they’re unclear on how to report an issue, it could delay notification and hinder activation of your response plan. Effective injects and options Design injects that challenge decision making and reflect real-world scenarios. Use branching paths and feedback to boost engagement and learning. Leverage all Crisis Sim features – like Option Ranking, and Inject Confidence – to gather valuable data. This not only highlights knowledge gaps and overall risk, but also directly supports your After Action Report, helping you capture the insights, graphs, and charts managers often look for post-exercise. Tip: Use injects that require participants to consider multiple factors and make tough choices under pressure. This will help them develop critical thinking skills. Preparation and facilitation for a successful exercise Preparation is essential for a successful simulation. Set clear expectations, share resources and training materials, and ensure technical, timing, and contingency logistics are in place. Involve stakeholders and leadership early to gain support and align the exercise with organizational goals – they can provide critical input on objectives, attack vectors, and realism. A well-prepared team is a confident team. Make sure everyone knows what to expect and has the tools they need to succeed. Facilitation During the exercise, focus on managing the flow and timing, encouraging active participation, and paying attention to your team's conversations. We recommend having an internal notetaker who can focus on the conversations so that key insights and takeaways don’t get lost or overlooked. Remember, your role is to guide the learning process and ensure everyone gets the most out of the experience – the discussion and collaboration of your teams is a key benefit! Keep the atmosphere positive and supportive, even when things get challenging. Not all options in a crisis are good options, so encourage your team to take risks, make mistakes, and play out what their gut instincts tell them. Reinforce the idea that this isn’t a test, but an opportunity for individuals, teams, and the organization as a whole to take stock of what improvements can be made. It’s a learning experience for participants and facilitators, not a pass/fail exercise. There’s a reason why athletes practice! It’s better to make mistakes when the game isn’t on the line, and the same goes for incidents! It’s better to be wrong and learn from the exercise than to see these gaps in knowledge and processes play out during a real incident. Feedback and considerations Depending on your exercise objectives, follow up with stakeholders and participants to gather feedback and key takeaways. This can be done through a group hotwash, an anonymous survey, or scheduled feedback sessions after the team has had time to reflect. Tip: Encourage additional feedback after a brief cooling-off period to capture both immediate reactions and more thoughtful insights once the team has had time to reflect on the exercise. Planning your next Crisis Sim exercise is an opportunity to build on your team's strengths and address any remaining vulnerabilities. Set clear objectives, select the right scenarios and participants, design effective injects, and prepare thoroughly to facilitate a smooth exercise. By doing this, you can maximize the impact of your simulations and strengthen your organization's cyber resilience. You know your organization and teams better than anyone, so it’s ultimately up to you how you want to proceed! To ensure your next exercise is a success in proving and improving upon your cyber resilience, we encourage you to prioritize these items: Define and communicate the objectives to all participants, whether it's testing a new process, improving communication and handoffs, or enhancing crisis preparedness. Develop realistic scenarios by incorporating real-world, industry-specific events to create relevant and challenging experiences. Prepare logistics, including technical setups, briefing documents, and technology like video conferencing tools or software. Tip: For presentation exercises, remember to send out calendar holds and account for virtual or in-person meeting logistics! Share your thoughts If you’ve recently started planning your next Crisis Sim exercise, what changes did you make from the previous exercise? What recommendations do you have for others who are beginning their Crisis Sim journey? Join the discussion below!Between Two Sims: What To Focus On Between Exercises
We're back with another installment of our series for managers using Crisis Sim. If you haven’t already, be sure to check out Episode 1, which covers Crisis Sim outcomes for managers. The results and data from your first Crisis Sim exercise provided valuable insight into your team’s decision-making skills. But you know this isn’t a one-and-done thing – the landscape is ever changing. There are always new ways to arm yourself and your organization with knowledge and skills. Enhancing your cyber resiliency and improving the quality of your responses to incidents allows you to get back to the most fantastic and underrated aspect of your role as a cybersecurity professional – maintaining business-as-usual operations without interruptions. The opportunities are endless. Where should you focus your efforts? Episode 1 covered outcomes by means of the Results and After Action Report sections of the platform when you complete a Crisis Sim exercise. This blog post will shift gears to what goes on – or should be going on – between exercises. Next steps for managers between exercises Exercise debrief Host a debriefing session for exercise participants and any key stakeholders in your organization you’d like to gather feedback or additional insights from. Debriefing is a valuable process following any exercise, providing a structured opportunity for reflection and learning. Primarily, you’ll want to discuss successes, identify areas for improvement, and gather feedback. A successful exercise debrief will include: Clear expectations and ground rules Reflection on successes and challenges A review of existing processes and procedures Feedback on the scenario, delivery, and identifying improvements for the future Details around the lessons you learned from the exercise Defining action items and ownership Moreover, debriefing fosters open communication and builds trust within teams, strengthening their resilience and overall effectiveness. If you’re looking for additional guidance on debriefs, check out our guide in the Help Center! Internal review If time allows, take a step back and conduct an internal review with stakeholders and leadership. This can be an opportunity to identify trends or recurring patterns that might need a deeper dive, and allow you to determine what’s most important from a leadership perspective going forward. Be sure to consider the following in your internal review: Did you come across any knowledge gaps or assumptions that surprised you? Did you come across any areas of strength that were unexpected? Should you adjust the difficulty or coverage areas? Does the team need to be benchmarked against this same scenario in the future? What other organizational stakeholders should you bring in moving forward? And what will be important for them in Crisis Sim exercising? Implement insights Demonstrate your commitment to improving cyber resiliency by fostering a collaborative learning environment. Encourage open and honest dialogue where your team feels comfortable sharing their perspectives freely, without fear of judgment. This will help you identify both strengths and weaknesses, providing valuable insights that may not be apparent from your own perspective. By implementing changes based on this valuable feedback, you prove your dedication to continuous improvement. Your action plan A key component to improving your organizational cyber resilience is creating and executing an action plan with clear objectives, stakeholders, and deadlines. The After Action Report from your last exercise will provide a solid foundation, but these specifics will help you enhance its impact. Dive into the Inject and Participant Breakdown areas of the After Action Report – this will help you pinpoint your team’s strengths and weaknesses identified in the last exercise, or identify participants that could benefit from individualized training plans to accelerate their development. Using this existing information will help you specify the concepts or topics of priority for you to address between exercises, begin benchmarking progress, and explore additional scenarios down the road. Review scenarios and upskilling content relevant to the areas you identified as needing improvement from the last exercise. In Crisis Sim, you can leverage the existing scenarios in our catalogue, create a custom scenario (from scratch or using our templates), and even take our AI Scenario Generator for a spin! Tip: Exercise specific teams or individuals in Single Player mode between organization-wide sessions to give them additional opportunities to improve their decision-making process. Three key areas of focus between exercises You know your organization and teams best, so what works best for your program between Crisis Sim exercises is up to you. But we encourage prioritizing these areas: Debriefing and feedback sessions to get the most value out of your exercises Individualized or team-focused learning plans for upskilling – don’t forget to leverage relevant content in labs! Reviewing and updating internal processes and procedures that may be out of date or contradictory If you’ve recently completed your first Crisis Sim exercise and begun working on goals for improvement between exercises, what have you focused on? If you’ve completed many, what tips do you have for others? Join the discussion in the comments below!The Softer Side: Non-technical Benefits to Technical Team Exercises
In my role, I have the privilege of working with many different organizations through their technical exercise events and programs. One of the most rewarding aspects is seeing the spark ignite in the people as they band together to achieve a common objective. In this article, I’ll be sharing some of the common benefits I see emerge across organizations of all sizes, industries, and maturity levels, no matter the exercise's purpose. Encouraging curiosity and problem-solving Cyber Range Exercises provide a virtual network environment to explore. Defensive exercises focus on detecting and monitoring malicious activity, while offensive exercises involve exploiting vulnerabilities to uncover target information. Within these simulated environments, participants must utilize a wide array of skills and decide on the best approach, as the correct course of action isn't always obvious. This technical challenge is great for reinforcing knowledge and applying skills. I've seen players puzzle over unsuccessful methods, forcing them to rethink their approach entirely, asking plenty of “what if” questions before testing them out. This experimentation process educates players while simultaneously promoting lateral thinking and encourages sharing problem-solving insights. Improved communication Trawling through logs and analyzing (or preparing) a malicious payload usually calls for quiet focus. But in the real world, we’re rarely working alone. More often than not, investigations and tests happen in small teams, under pressure, and good communication becomes just as important as technical skill. That’s why team-based exercises reflect this reality. You’ve got to explain what you’re doing clearly, so everyone’s on the same page – both in terms of the situation and the technical jargon. Creating clear written logs and documentation matters too, especially in incidents where language may need to be adapted for different audiences. The most effective teams I've observed in these exercises prioritize organization. They set up a central place to track everything – whether that’s a Teams channel, a spreadsheet, or a crisis response tool – and they’re smart about assigning roles and carving out time to keep everyone synced up. Better distraction management A deliberate challenge I sometimes incorporate into technical exercises is surprise leadership requests for incident updates. This tests the team's ability to rapidly consolidate information under pressure, dealing with the uncertainties of an active investigation. Teams with strong organization, detailed incident logs, and a dedicated spokesperson or team leader consistently manage these interruptions best. Practicing in a simulated setting helps teams stay productive and accurate, even when real-world distractions come into play. It builds the ability to block out noise, manage stakeholders, stay focused on individual tasks while keeping sight of team goals, and smoothly switch contexts when needed. Stronger team dynamics Unlike individual training, these exercises require participants to actively communicate, share knowledge, and rely on each other's strengths to achieve a common goal. Team members learn to understand each other's working styles, identify individual expertise, and build trust in their colleagues' abilities. The shared experience of overcoming technical challenges, even simulated ones, creates a sense of camaraderie and shared accomplishment. While every team comprises diverse personalities and communication styles, it's crucial that each individual feels comfortable and empowered to share their insights and findings. These contributions can significantly alter the outcome; for instance, a critical discovery during a technical investigation might directly influence the business's crisis response strategy. Increased efficiency The more a team works together responding to the exercise challenges, the more they develop shared understandings of processes and expectations, learn to delegate effectively, and identify bottlenecks in their collaborative efforts. Eliminating issues arising from a lack of confidence or familiarity with the team or processes is especially critical for incident response teams, leading to quicker response times and improved agility when situations change rapidly. After each exercise, I like to conduct a team debrief, which is crucial for reflecting on lessons learned. Prompting players to consider their individual strengths and challenges, alongside open discussion about team dynamics and processes, helps identify opportunities for improvement. Technical exercises are undoubtedly key to boosting individual technical proficiency. However, their even greater value lies in cultivating these skills alongside the crucial professional attributes demanded by our field. Considering the significant pressure and expectations placed on these teams to deliver trustworthy outcomes, ensuring their preparedness within a high-trust setting is essential. These are merely some of the advantages I've witnessed through these exercises. Share your thoughts What benefits have you experienced through technical exercising? Share your thoughts in the comments!Mastering Crisis Sim: 5 Tips for Easy Customization
Drawing on three years of Crisis Sim experience, I’ve identified five essential elements that consistently lead to successful custom simulations. 1. Have a good plan Having a plan is vital to dealing with a crisis, and the same thing goes for creating a Crisis Sim. When planning a crisis scenario, it can be extremely helpful to have a general outline of the storyline, different branches, and specific IR goals to hit before creation begins. This can be done in many different ways, depending on your preference. A whiteboard session, document outline, Figma, or even pen and paper can help outline different injects, attack vectors, and responses. 2. Use naming conventions to keep things organized When creating a multi-branch exercise, injects can often be reused or slightly modified to engage users and reflect the impact of their previous choices. However, with multiple copies of injects, it can be difficult to track which inject links to which option or how it flows into other branches. Organizations have found that using simple naming conventions greatly reduces confusion. For example, including the inject number and different branches ([Inject], [Branch]) provides a clear visual and numerical reference. This approach is especially helpful when managing copied injects with identical titles. 3. Create useful attachments Crisis Sims and tabletops are all about engaging the audience and immersing them in the scenario. Adding useful attachments can significantly enhance realism with minimal effort. Attachments in injects provide context, information, or illustrate the effects of previous decisions. Organizations often use sanitized SOC screenshots, short videos featuring leaders, or their IR playbook to drive engagement. With support for various file types, these additions make scenarios more interactive and realistic. 4. Flexible interludes Interludes are a new type of inject in Crisis Sim that don’t require action or voting from participants, offering versatile use cases. Interludes can be used to bring the audience back to the main branch if they begin to choose options that aren’t in line with playbooks, framing it as a decision made by a manager or leader. Interludes can also be used as a conversation starter rather than relying on voting, as conversation is key during crisis exercises. Instead of listing a few options, interludes can allow for open-ended questions, which lead to discussions on the best next steps or things to consider as the scenario progresses. Interludes can also introduce new issues and provide more context. 5. ‘Create with AI’ to get started ‘Create with AI’ is a new feature in Crisis Sim that allows organizations to create customized scenarios with artificial intelligence. This feature is great at getting a highly customized scenario started, all within a few minutes. When using ‘Create with AI’, it’s vital to provide as much information within the title as you can. Giving more information within the prompt will lead to a better scenario. Additionally, AI is still growing and improving, so take a deep look at the scenario after creation and make alterations where needed. Share your thoughts Have you got any top tips for customizing Crisis Sims? Comment below and share them with The Human Connection Community!
