Cozy Bear? Not So Cozy…
When you think of a “cozy bear”, you might think of Winnie the Pooh or a faux fur throw by the fire, not a criminal hacker group that’s been active since 2008. There was an intrusion to TeamViewer, the most popular remote access software, on 26 June 2024. Evidence points accountability towards Russia’s Midnight Blizzard group, also known as APT29, the Dukes, and the Cozy Bear group. Not exactly the type of behavior you’d expect from a cozy bear, right? The Cozy Bear group has been observed using tools and techniques that target groups like government, healthcare and energy organizations. Its most common techniques include scanning (T1595.002) and exploitation (T1190) against vulnerable systems. It’s also associated with the notorious SolarWinds incident in 2021 that resulted in the first ever SEC charges against a CISO. It’s safe to say this bear isn’t hibernating, it’s on the prowl. All honey pots aside, Immersive Labs has a dedicated Threat Actor Lab for APT29 and a wealth of content around other attack types perpetuated by this malicious threat group. Ensure your teams aren’t caught in a bear trap by exploring or revisiting content designed specifically around this cyber espionage group: APT29: Threat Hunting with Elasticsearch Successful cyber threat hunting relies on a combination of information from cyber threat intelligence to detailed event logs via endpoints, network devices, and security tools. This lab collection gives you an opportunity to explore some of these concepts through the lens of an emulated APT29 attack scenario. APT29: Threat Hunting with Splunk These labs follow the same attack path as the above collection, but with different tactical and system focuses, providing an opportunity to explore concepts through the lens of an emulated APT29 attack scenario with Splunk. Brute Ratel: Extracting Indicators of Compromise Brute Ratel C4 is a commercial command and control (C2) framework for adversary simulation and red team engagements. This tool has been observed in the wild being used by nation-state actors, specifically APT29. The following labs are also based on this threat group’s known tactics, techniques, and procedures (TTPs) and exploits. Check them out: CVE-2019-19781 (Citrix RCE) – Defensive CVE-2019-19781 (Citrix RCE) – Offensive CVE-2020-5902 (F5 BIG-IP) – Defensive CVE-2020-5902 (F5 BIG-IP) – Offensive We may be having fun here, but your cyber readiness is no joke. Make sure your teams are up to date on the newest CVEs and that they’re well versed on established threat actors and attack vectors – so your organization stays out of the news 🙅♀️🐻📰 Share your thoughts! Do you like bear-themed articles? Do you plan to assign or bookmark these recommended labs? We’re beary eager for your feedback in the comments below!Balance Your Business with the Buzz
The question begs for a prioritisation exercise. You need to create a dynamic program structure to address security priorities and the highest-volume threats, while keeping your finger on the pulse. Let’s dig into how you can balance your priorities Balance role-based learning and skills growth with day-to-day job responsibilities. These learning plans often look like a longer-term goal with continuous growth and skills progression. Some of our favourite Immersive Labs Career Paths (courtesy of the man, the myth, the legend ZacharyAbrams, our Senior Cyber Resilience Advisor are: Network Threat Detection Introduction to Digital Forensics Incident Response and Digital Forensics You can also create your own Career Paths! Buzz your team’s interest and pique security knowledge around the top routinely exploited vulnerabilities and priority threats. Latest CVEs and threats This collection should be a holy grail for referencing and assigning labs on the latest and most significant vulnerabilities, ensuring you can keep yourself and your organisation safe. Incorporate trending and priority threats like #StopRansomware with the below collections: Ransomware In this collection, you’ll learn about the different strains of ransomware and how they operate. Malicious Document Analysis Phishing and malicious documents are major malware attack vectors. Learn to analyse various file types and detect hidden malware. Balance out the flurry of CVEs and news trends with timely and relevant industry content: Financial services customers often prioritise Risk, Compliance, and Data Privacy Collections, or our entire Management, Risk, and Compliance path. We also have a great “Immersive Bank” Mini-Series for a simulated red team engagement against a fictitious financial enterprise. The series walks through the various stages of a simulated targeted attack, starting with information gathering and gaining access, before moving to pivoting and account abuse. Automotive customers might be interested in our CANBus collection to learn more about the CANBus technology in modern cars, and the security threats it faces. We’ve also seen interest in our IoT and Embedded Devices collection and OT/ICS For Incident Responders path! Telecommunications customers may be particularly interested in a more timely lab, such as threat actor Volt Typhoon, which recently made headlines with an attack on ISPs. Due to the group's focus on ISPs, telecom, and US infrastructure, we recommend reviewing its TTPs and mapping them against labs in the Immersive Labs MITRE ATT&CK Dashboard. Other threats may be of higher priority for your sector – reach out to your CSM or Ask a Question in the community to learn suggestions from your peers! Buzz about the latest and most active threat actors and malware because, let's bee real, everyone wants to keep their finger on the pulse of the latest security happenings. Finance, healthcare, defence, government, and national political organisations are on high alert around Iranian-Backed Cyber Activity. The following content on common attack vectors from these groups is valuable to organisations today: IRGC and relevant malware labs: APT35 Peach Sandstorm Tickler Malware Citrix Netscaler CVEs: CVE-2019-19781 (Citrix RCE) – Defensive CVE-2019-19781 (Citrix RCE) – Offensive F5 BIG-IP CVEs: CVE-2022-1388 (F5 BIG-IP) – Defensive CVE-2022-1388 (F5 BIG-IP) – Offensive What would this all look like as part of my program? I like to think of it as a waterfall method, but make sure you consider the overall learning requirement relative to your team’s workloads. Annual: Role-based career paths with a longer duration (doesn’t have to be annual – you can set more frequent targets if that’s better for your team) for completion to meet individual growth and organisation training goals. Quarterly to bi-monthly: ‘Timely training’ with IL Collections or Custom Collections. This might include a mix of “Balance” around industry-relevant content, upskilling to bridge skills gaps, or “Buzzy” content addressing incident retrospective findings that require skills triage, or an industry trend like the rise in Ransomware or Threat Actor risks for your sector, as you reprioritize your internal threat landscape through the year. AdHoc: ‘Threat Sprint’ assignments with new CVE and threat actor labs as a small custom collection with 7-10 day turnarounds per 2-3 hours of content to address quick priority topics. Make sure to get feedback from your teams on capacity. But, don’t bee afraid to iterate as you upskill your teams, stay stinger-sharp against adversaries, and hive a great time delivering on the business outcomes your organisation is looking for. Share your thoughts Have you mastered balancing business with the buzz? Comment below with your successes, failures, and ideas for effective balanced cybersecurity upskilling programs! Stay safe out there in the field, and keep an eye out (or five) for new articles based on recent events in the cybersecurity space. Get updated in your inbox on posts like this by "following" The Human Connection Blog!5 Pro Tips for Organizing an Effective Team Sim
While scheduling a Team Sim exercise in the Immersive Labs platform is very straightforward, I’m sharing a list of recommendations and tips for making sure your exercise goes the extra mile: 1. Define exercise objectives Know the purpose of the exercise to keep a laser focus and stop scope creep, which can dilute the exercise experience and learning takeaways. Is this a fun exercise that will encourage engagement, or is it a capability assurance exercise? Knowing your objective is essential for effective planning. For example, a fun exercise might include more guidance and hints than a capability assurance exercise. 2. Block out calendars in advance Identify your participant list as early as possible and send placeholders out to ensure the team’s availability. The more advance notice, the better. At a minimum, provide two weeks’ notice, but ideally one month. In some large-scale cases, whole Team Sim exercise programs are planned and booked out over six months in advance. 3. Host a briefing session These sessions provide a great chance to set the expectations and objectives of the exercise, communicate important exercise information, answer any questions, and, most importantly, get the team excited about it! We recommend organizing a briefing call the week before the exercise. 4. Run a systems test The last thing you’ll want to deal with when your exercise launches is any dreaded technical issues. Make sure you run a systems test early in the planning stages, leaving plenty of time for your organization to make any required configuration changes. You can find system requirement details here. 5. Assign preparation labs Some of the catalog exercises may use security tools unfamiliar to your organization. I believe in the benefits of vendor-agnostic learning when it comes to skills development, but understand that unfamiliar tools can be frustrating. If you have access to our hands-on labs, there are preparation labs available tailored for each catalog exercise. Assign these to participants a minimum of two weeks before the exercise. If you need any help or support with planning, ask a question in our Help and Support forum. Following these steps ensures clear expectations from your participants and a smooth lead-up to your exercise, which plays a big factor in making it a success! Do you have any hints or tips for other exercise planners and facilitators? What lessons have you learned, or where have you seen success? Let us know in the comments below.When the Lights Went Out at Heathrow: A Crisis That Was Never Meant to Be “Won”
In the early hours of March 21, 2025, a fire broke out at the North Hyde electrical substation in West London, just a few miles from Heathrow Airport. Within hours, a local infrastructure incident had triggered widespread disruption across the global aviation ecosystem. Flights were grounded, operations were halted, passengers were stranded, and local residents were left without power. Suddenly, one of the most connected airports in the world found itself completely disconnected. This wasn’t just a power failure, it was a systems failure. The fire itself was severe yet containable, but what unfolded afterward exposed far deeper vulnerabilities. It has since been claimed that Heathrow had “enough power” from other substations, which now raises difficult but fair questions: If there was enough power, why shut the airport down completely? If there wasn’t, why wasn’t the site resilient enough to handle a failure like this? And most importantly, how did one single point of failure have this much impact on such a critical national and international asset? These are the questions that will dominate the post-crisis scrutiny, but while many rush to applaud or condemn, I think the truth lies somewhere more uncomfortable. Crisis leadership isn’t about perfect outcomes Crisis response is never clean. It’s messy, fast-moving and incomplete. You make decisions with partial data, under pressure, in real time. And in the majority of cases, you choose between bad and worse – which is exactly what Heathrow’s leadership team faced: Compromised infrastructure Uncertainty about the integrity of power and systems Thousands of passengers on site and mid-flight en route to the airport Global operations and supply chain at risk The common response is, “we need to tackle all of these problems” – and rightly so – but what people often forget is that in a crisis, you don’t have the resources, time, or information to tackle everything at once. Heathrow's leadership chose safety and containment, and in just under 24 hours, they were back online again. That’s impressive. That’s recovery under pressure, and that’s business continuity in action. But it doesn’t mean everything was done right, and it certainly doesn’t mean we shouldn’t ask hard questions. “Enough power” means nothing without operational continuity Having backup power doesn’t mean having functional operations. Power alone doesn’t run an airport – systems, processes, and people do. If the backup didn’t maintain critical systems like baggage handling, communications, lighting, or security, then the airport was right to shut down. However, the next question is, why didn’t those systems have their own layers of protection, and where was the true resilience? This leads us to the real issue: this wasn’t just about Heathrow, it was about the entire ecosystem. Resilience isn’t just a plan – it’s a whole system of dependencies The recent disruption is a real reminder that resilience doesn’t just live inside an organization. It lives across every partner, vendor, and hidden dependency. In critical services like aviation, the biggest vulnerabilities are often outside the walls of your own operation. There’s a web of partners involved in keeping an airport running: Power providers Facilities management IT and communications vendors Outsourced security Maintenance crews Air traffic systems Second and third-tier subcontractors Many of these providers sit outside the organization’s direct control, yet their failures become your crisis in an instant. True resilience requires more than internal readiness, it demands visibility across the whole supply and vendor chain, coordination protocols with external stakeholders, and clear ownership of critical functions. When something breaks in the background, you won’t have time to figure out who’s responsible; you’ll only care about who can fix it. So identifying and (most importantly) testing and exercising your supply chain is paramount. This wasn’t a “winnable” crisis – and that’s the point I’ll discuss this concept further in my upcoming webinar, The Unwinnable Crisis: How to Create Exercises That Prepare Teams for Real-World Uncertainty, but the Heathrow disruption is a perfect case study. This was never going to be a clean “win.” No plan could have delivered a flawless response, and no leader could have avoided disruption entirely. Instead, this crisis asked a different question: When everything seems to be falling apart, can you contain the damage, protect your people, and recover quickly? That’s the real test. It’s what separates the theoretical resilience plans from the operational reality. Heathrow passed parts of that test, but the system around it has questions to answer, and every other organization watching should be asking the same thing: “How many hidden dependencies are we one substation, one outage, one contractor failure away from exposing?” The next crisis may not give you a warning, and it certainly won’t give you time to figure out who’s holding it all together. Crisis leadership isn’t about perfection; it’s about being ready for the moment when no perfect option exists. The question now is, what did it reveal that we can’t afford to ignore? Ready to prepare for true crisis readiness? Join me for the upcoming community webinar, The Unwinnable Crisis: How to Create Exercises That Prepare Teams for Real-World Uncertainty on April 11. We’ll explore what true crisis readiness looks like and how you prepare your team to lead when there is no “win” – only choices.I’m ready to put up MITREE 🎄 – but is my business ready with MITRE ATT&CK?
This blog post reviews the MITRE ATT&CK framework and discusses which tactics and techniques should warrant your attention over the upcoming holiday season. We’ll also show you how to use Immersive Labs to review your skills coverage, identify resource dependencies, and assign timely and relevant content using the MITRE ATT&CK framework.Mastering Crisis Sim: 5 Tips for Easy Customization
Drawing on three years of Crisis Sim experience, I’ve identified five essential elements that consistently lead to successful custom simulations. 1. Have a good plan Having a plan is vital to dealing with a crisis, and the same thing goes for creating a Crisis Sim. When planning a crisis scenario, it can be extremely helpful to have a general outline of the storyline, different branches, and specific IR goals to hit before creation begins. This can be done in many different ways, depending on your preference. A whiteboard session, document outline, Figma, or even pen and paper can help outline different injects, attack vectors, and responses. 2. Use naming conventions to keep things organized When creating a multi-branch exercise, injects can often be reused or slightly modified to engage users and reflect the impact of their previous choices. However, with multiple copies of injects, it can be difficult to track which inject links to which option or how it flows into other branches. Organizations have found that using simple naming conventions greatly reduces confusion. For example, including the inject number and different branches ([Inject], [Branch]) provides a clear visual and numerical reference. This approach is especially helpful when managing copied injects with identical titles. 3. Create useful attachments Crisis Sims and tabletops are all about engaging the audience and immersing them in the scenario. Adding useful attachments can significantly enhance realism with minimal effort. Attachments in injects provide context, information, or illustrate the effects of previous decisions. Organizations often use sanitized SOC screenshots, short videos featuring leaders, or their IR playbook to drive engagement. With support for various file types, these additions make scenarios more interactive and realistic. 4. Flexible interludes Interludes are a new type of inject in Crisis Sim that don’t require action or voting from participants, offering versatile use cases. Interludes can be used to bring the audience back to the main branch if they begin to choose options that aren’t in line with playbooks, framing it as a decision made by a manager or leader. Interludes can also be used as a conversation starter rather than relying on voting, as conversation is key during crisis exercises. Instead of listing a few options, interludes can allow for open-ended questions, which lead to discussions on the best next steps or things to consider as the scenario progresses. Interludes can also introduce new issues and provide more context. 5. ‘Create with AI’ to get started ‘Create with AI’ is a new feature in Crisis Sim that allows organizations to create customized scenarios with artificial intelligence. This feature is great at getting a highly customized scenario started, all within a few minutes. When using ‘Create with AI’, it’s vital to provide as much information within the title as you can. Giving more information within the prompt will lead to a better scenario. Additionally, AI is still growing and improving, so take a deep look at the scenario after creation and make alterations where needed. Share your thoughts Have you got any top tips for customizing Crisis Sims? Comment below and share them with The Human Connection Community!Making the Most of the Custom Lab Builder: Tone of Voice
Now you can build your own labs in the Custom Lab Builder, we thought we’d provide some guidance on writing with a strong tone of voice to ensure your labs are as engaging as possible. This blog is the third in a series on making the most of the Lab Builder, looking at what we call the Four Cs. Ensuring your writing is… Conversational Concise Conscious Consistent The previous two posts looked at accessibility and inclusivity. This post focuses on tone of voice and how to write authentically to ensure your audience engages with the lab and remembers the message you’re trying to teach them. Writing well For most of your life, you’ve probably been told to write properly. Avoid contractions at all costs. Use complex sentences with plenty of fancy connecting words like “furthermore” and “moreover”. And never start a sentence with “and”. This formal style works really well for some industries. Academia is traditionally an incredibly formal area when it comes to the written word, as is the broadsheet newspaper realm. This is often to reflect the work’s sincerity, to avoid weakening a writer’s reputation, and to present ideas consistently and objectively. But Immersive Labs believes writing can be sincere and objective without being so... dull! Be conversational Copywriting is increasingly conversational, appearing everywhere from LinkedIn posts to the back of your milk carton. This style engages readers by feeling personal and authentic, aligning with Richard Mayer’s Personalization Principle, that people learn more deeply when words are conversational rather than formal. A human-to-human copywriting style makes sense for Immersive Labs, as we’re all about focusing on the humans behind the screens. When using the Lab Builder, we recommend writing your labs in an engaging, approachable style to create a modern, user-friendly learning environment. But conversational doesn’t mean sloppy. It’s about presenting ideas clearly and confidently, helping users feel at ease while they learn. Use everyday, concrete language Using fancy, complex words doesn’t make content better – it can actually distract readers and undermine clarity. Instead, prioritize clear, straightforward language to ensure your message is easy to understand, especially by users with cognitive disabilities. Avoid overly poetic phrases, figures of speech, idioms, or ambiguous language, which can confuse or overwhelm readers, including those with autism spectrum conditions. Strive for clarity to help users grasp your message the first time, keeping their needs front and centre. Address the reader Authenticity is all about gaining your reader’s trust. We recommend speaking directly to them in your custom labs by using “you” throughout your copy. This handy trick also avoids any ambiguity when it comes to practical tasks. Take the following example. “In this lab, the machine must be analyzed and IoCs must be extracted.” Instead of being vague and passive, we recommend talking directly to the reader and telling them exactly what they need to do. “In this lab, you need to analyze the machine and extract IoCs.” Or better yet, you can be even more direct by cutting that down even further: “In this lab, analyze the machine and extract IoCs.” Our labs and scenarios frequently talk directly to the reader. Users are more likely to stay engaged when they’re spoken to, not at. Use contractions Contractions instantly make your writing more conversational by mimicking natural speech. Combining words like "it is" to "it’s" or "you are" to "you’re" adds a touch of informality that feels approachable and inclusive. While once discouraged in formal writing, contractions are ideal for a modern learning environment, making text easier to read, understand, and remember. Be concise Writing in plain language is good for all users, but can make a massive difference for neurodivergent users, those who struggle to focus, those who hyperfocus, or maybe those who find reading difficult. We follow recommendations from the Advonet Group, the British Dyslexia Association, and Clark and Mayer’s Coherence Principle to ensure accessibility for a diverse audience – and you should too! Writing simply and clearly doesn’t mean trivializing content or sacrificing accuracy; it just makes your message easier to understand. After all, no one's ever complained that something's too easy to read! The difficulty comes when balancing this with technical content. How can you make advanced, complex cybersecurity topics clear and concise? Keep it short and sweet Sentences longer than 20 words become difficult to understand and can detract from the point being made. It’s easy for people’s minds to wander, so get to your point in as few words as possible. The same goes for paragraphs. Try and avoid long, dense walls of text. Nobody wants to read that, and it’s no good when thinking about accessibility. Keep your paragraphs to four or five lines, maximum. Get to the point Avoid adding unnecessary side notes to your labs, as they can distract from the main message and make learning harder. Unnecessary content distracts the learner’s attention from the main message, making them less likely to remember the core topic. It disrupts the connections between key messages and diverts the learner’s focus, making it harder to piece together the bigger picture. This is all down to cognitive load theory, which says that in general, humans can handle around four pieces of new information at any one time. To help users focus, stick to the lab's core topic and avoid overloading them with unrelated details. TL;DR When writing your labs with the Custom Lab Builder, ensure all your text is conversational to engage your users with the topic. And also make all your copy as concise as possible. Getting your message across in as few words as possible will reduce cognitive overload, boredom, and frustration. By focusing on being conversational, as well as being consistent and conscious (as we covered in the previous blog posts in this series), your readers will engage with your content better, remember the topic, and be able to put it into practice more easily – improving their cybersecurity knowledge and driving their cyber resilience. Share your thoughts! What do you think about these tone of voice tips when writing your custom labs? Have you tried to write your labs in a conversational yet concise way, and how did this go down with your users? Do you have any other suggestions for the community on how to write conversationally? We’d love to hear from you!Making the Most of Custom Lab Builder: A Guide to Writing Inclusively for All
Language shapes how people perceive and engage with content, so it’s crucial to consider the kind of words you use. Using outdated terminology can offend and disengage learners, as well as hurt a company’s reputation. This blog is the second in a series on making the most of the Lab Builder, looking at what we call the Four Cs. Ensuring your writing is… Conscious Consistent Conversational Concise The previous post in this series looked at accessibility. In this post, we’ll explore what it means to write consciously and inclusively, share practical tips, and show how our platform supports this critical effort. Why is inclusive language important? Inclusive language avoids bias, respects diversity, and ensures accessibility for all. In cybersecurity, it means using terms that foster collaboration and trust, avoiding outdated or harmful phrases, and creating welcoming and empowering content The Quality Team at Immersive Labs is committed to staying up to date with how language changes in the cyber industry. We regularly undertake research and speak to other industry professionals to ensure that our language is appropriate. Words to avoid We recommend avoiding specific terms that some people may find offensive, and some socially charged language that may have negative connotations. Non-inclusive language to avoid Preferred inclusive versions Whitelist/Blacklist Allowlist/Denylist White hat/Black hat hackers Ethical/Unethical hackers Master/Slave Leader/Follower, Primary/Replica, Primary/Standby Grandfathered Legacy status Gendered pronouns (e.g. assuming “he/him/his”) They, them, their Gendered pronouns (e.g. “guys”) Folks, people, you all, y’all Man hours, man power Hours, engineer hours, workforce, staffing Man-in-the-middle attack Machine-in-the-middle attack Sanity check Quick check, confidence check, coherence check Dummy value Placeholder value, sample value Crazy, insane Amazing, incredible, or any other appropriate adjective Socially charged words Preferred inclusive versions Native Built-in, default, pre-installed, integrated, core Abort Stop, cancel, end, force quit Cripple Disable, impair, damage, destroy, ruin Kill Stop, force quit, close, shut down Trigger Activate, initiate, cause, launch Unsure if a phrase you’ve used could be seen as offensive? Ask yourself: is this the most accurate and appropriate choice? Often, you can find a more descriptive word and avoid using these examples. Top tips for inclusive language Use writing tools Tools like Grammarly can help identify problematic words or phrases. You can create customized lists in Grammarly, which will then flag when a word has been used in your writing. Additionally, there are many inclusive language guides available online. Keep it short and sweet Use short sentences and paragraphs. Shorter sentences are easier to read, scan, and understand – especially for those with cognitive disabilities. Aim for sentences around 10–15 words, with variation for a natural flow. Avoid sentences longer than 20 words, as they can be harder to follow. Read aloud Proofread your work aloud to catch awkward phrasing, overly complex sentences, or insensitive terms. Hearing the words can help identify spots where clarity or tone might need improvement. Get a second opinion Ask a colleague to review your final version. A fresh set of eyes can spot language that might be unclear, inappropriate, or overly complicated. Share your thoughts Now that Lab Builder is here and you’ve had a chance to create your own content, how have you made your content more inclusive? We’re always looking to stay up to date, so if you have any further suggestions to add to our list of words to avoid or any other tips, let us know! We’d love to learn from you and grow the collective community knowledge.Making the Most of the Custom Lab Builder: Writing With Accessibility in Mind
What if someone tried to access your content who was visually impaired? Or who had cognitive difficulties? Or who was hard of hearing? Would they be able to understand the information you’ve provided and improve their cyber resilience? Our in-house copyediting team has created a series of articles to help you craft high-quality labs, aligned to the rigorous processes we follow. We embrace what we call the Four Cs to ensure all labs are: Consistent Conscious Conversational Concise These articles delve into each of these principles, showing how to implement them in your labs to create content that resonates with readers, enhances learning, and boosts cyber resilience. This post highlights how being conscious of your formatting can enhance accessibility for assistive technology users and how consistent formatting improves navigation for everyone. Rich text formatting Rich text formatting tools like subheadings, bullet points, lists, and tables in the Custom Lab Builder help organise information for easier scanning, better retention, and improved comprehension. Using these will ensure your content is consistent, accessible, and reader-friendly for everyone! Rich text formatting elements carry specific meaning, which assistive technologies rely on to convey information to specific users. Headings Visually, headings represent hierarchy through different font styling and allow users to quickly scan content. Programmatically, they allow users who can’t see or perceive the visual styling to access the same structural ability to scan. Heading elements should reflect the structure of the content. So your title should go in ‘Heading 1’ formatting, your next subheading will go in ‘Heading 2’ formatting, and so on. To ensure your content reads correctly to screen reader users, don’t use HTML heading styling to represent emphasis, and don’t use bold to make text appear like a heading. Lists (bullets/numbering) Always use bullets or numbered lists using the provided formatting to convey a list. A screen reader will announce that the following information is a list. Links How a link is formed significantly impacts usability. Consider the following sentence: “To find out more about this topic, complete our Intro to Code Injection lab here.” Links are interactive elements, which means you can navigate to them using the tab key. A user who relies on screen magnification to consume content may choose to tab through content to see what's available. The example above would be communicated as just “here”, which provides no context. They’d need to manually scroll back to understand the link’s purpose. Always use descriptive link text that clearly indicates its destination. Avoid ambiguous phrases like “here”. If that’s not possible, ensure the surrounding text provides clear context. “To find out more about this topic, complete our Intro to Code Injection lab.” Bold Only use bold for emphasis! Avoid italics, capital letters, or underlining (reserved for hyperlinks) to prevent confusion. Consistency in formatting reduces cognitive load, making your text more accessible. Bold stands out, provides better contrast, and helps readers quickly identify key information. Avoid italics With 15–20% of the population having dyslexia, italics are worth avoiding because research shows it’s harder for this user group to read italic text. Italics can sometimes bunch up into the next non-italic word, which can be difficult to comprehend or distracting to read. Media If you’re adding media to your labs, such as videos and images, it’s especially important to consider those who use assistive technologies. These users need to have the same chance of understanding the content as everyone else. They shouldn’t miss out on crucial learning. What is alternative text? Alt text describes the appearance and function of an image. It’s the written copy that appears if the image fails to load, but also helps screen reading tools describe images to visually impaired people. Imagine you’re reading aloud over the phone to someone who needs to understand the content. Think about the purpose of the image. Does it inform users about something specific, or is it just decoration? This should help you decide what (if any) information or function the images have, and what to write as your alternative text. Videos Any videos you add to your lab should have a transcript or subtitles for those who can’t hear it. Being consistent Consistency is a major thinking point for accessibility. We recommend adhering to a style guide so all of your labs look and feel consistent. We recommend thinking about the structure of your labs and keeping them consistent for easy navigation. In our labs, users expect an introduction, main content, and a concluding “In This Lab” section outlining the task. This helps users recognize certain elements of the product. It reduces distraction and allows easier navigation on the page. For example, some users prefer diving into practical tasks and referring back to the content if they need it. By using the same structure across your lab collections, your users will know exactly where to find the instructions as soon as they start. TL;DR It’s crucial to focus on accessibility when writing your custom labs. Utilise the built-in rich text formatting options in the Custom Lab Builder (and stay consistent with how you use them!) to ensure your labs are easy to navigate for every single user. By being conscious and consistent with your formatting, every user will engage with your content better, remember the topic, and be able to put it into practice more easily, improving their cybersecurity knowledge and driving their cyber resilience. No matter how they consume content. Keep your eyes peeled for the next blog post in this series, which will look at inclusive language. Share your thoughts! There’s so much information out there on creating accessible content. This blog post just focused on the language, structure, and current formatting options available in the Custom Lab Builder. Have you tried to make your labs or upskilling more accessible, and how did this go down with your users? Do you have any other suggestions for the community on how to write content with accessibility in mind? Share them in the comments below!Team Sim: Best Approaches for Your Team
A common issue in Team Sim exercises is when one player works in isolation, leaving others behind and missing the chance to build key team skills. To get the most out of a Team Sim exercise, the focus should be on teamwork – it’s in the name! Whether your team is meeting for the first time or has worked together every day for many years, here are some common characteristics and actions I’ve consistently seen in the best-performing teams: 1. Team leader Regardless of the person’s day-to-day role, a nominated team leader is the essential glue for any team. Some responsibilities I’ve seen effective team leaders adopt include chairing discussions, driving the group to a consensus and a clear decision, being the team’s representative for exercise manager communications, ensuring the team stays organized, and encouraging a positive experience for every member. 2. Pre-exercise team meeting A good plan will start the team on solid footing. High-performing teams bring everyone together before starting the exercise to agree on the approaches and rules of engagement. If you’re meeting the team for the first time, taking the time for introductions is critical to a comfortable environment. 3. Clear communication channels Establishing clear communications for sharing technical information and virtual conferencing details (if required). We recommend setting up a temporary private messaging group in your organization’s approved communications platform. Every team member should know how and where to ask questions or ask for support. 4. Blocked out exercise time Depending on how you approach the exercise (more on this later), teams that reserve time in their calendars in advance tend to have greater attendance and engagement. The effectiveness of team exercises depends on factors like team size, communication medium (in-person, virtual, or hybrid), time zones, skill levels, and goals. For example, do you want to put a well-known team to the test or have junior members learn from experienced analysts? In the spirit of collaboration, we have some tried and tested team approaches that we know work well in bringing people together. Each approach has its advantages and disadvantages, so bear this in mind when thinking about what works best for you and your team. One Team This involves the entire team working through the exercise together, either in person or virtually, maintaining constant communication and progressing at the same pace. This is the most common approach and is great for information sharing and peer learning. However, in larger teams, there’s a higher risk of some members falling behind, reducing their engagement. Chairperson Somewhat contrary to our earlier sentiments, this approach requires players to conduct portions of the exercise tasks alone, before coming together as a team during regular checkpoint meetings to discuss and validate each other's answers and findings. The team must agree on an answer before a chairperson submits the answer to a question in Team Sim. This is a slower approach, but it provides every player a chance to experience the whole exercise while encouraging knowledge sharing and exposure to different approaches and styles. Relay This is best for geographically split teams and perfect for exercising handover communication! Teams work on segments (e.g., specific time blocks or question sets) and pass their findings to the next team. Handoffs should mirror real incidents, addressing findings, uncertainties, and further investigations. A post-exercise debrief is a great opportunity to review and improve handover processes and communication skills. Team Strengths No two people are the same, and you may have specialists or people with particular strengths you can lean on. As you progress through the exercise and require different skills and knowledge, engaging those specialists can be an effective way to tackle a problem as a true team. Identify those strengths early on so you know what's in your team’s arsenal! Want a challenge? Do the opposite and encourage the team to use the skills they find challenging! If you want to save a copy of these approach ideas, check out our Team Sim Player Guide, which you can download and share. Share your thoughts This isn’t an exhaustive list of approaches; be creative with your team to find what works best for you. If you’ve participated in a Team Sim exercise before, let us know your tips for creating a top-class team dynamic!
