Forum Discussion

TillyCorless's avatar
TillyCorless
Icon for Community Manager rankCommunity Manager
6 months ago

The external website I need to complete the lab seems to be blocked, what can I do?

The external website I need to complete the lab seems to be blocked, what can I do?

 

  • Sadly, we don't have control over the external websites linked with our labs. 

    If you can't access these from your organization's internal network, we advise seeing if your organization is filtering/blocking that particular site, as they might then be able to allow access to it. 

    Or, try searching for a different tool or website. Sometimes, there are different ones available, and we merely link good examples in the labs. 

    You can also, try using a different network, or mobile device to access the site (if appropriate).

    Sometimes, links get broken or updated from the external website, blocking the access. In these instances, please raise a ticket to the Customer Support Team, and we'll have this looked at for you ASAP 👍🏻.

  • ChrisKershaw's avatar
    ChrisKershaw
    Icon for Community Support rankCommunity Support

    Sadly, we don't have control over the external websites linked with our labs. 

    If you can't access these from your organization's internal network, we advise seeing if your organization is filtering/blocking that particular site, as they might then be able to allow access to it. 

    Or, try searching for a different tool or website. Sometimes, there are different ones available, and we merely link good examples in the labs. 

    You can also, try using a different network, or mobile device to access the site (if appropriate).

    Sometimes, links get broken or updated from the external website, blocking the access. In these instances, please raise a ticket to the Customer Support Team, and we'll have this looked at for you ASAP 👍🏻.