crisis simulations

25 Topics

The Unwinnable Crisis: How to Create Exercises That Prepare Teams for Real-World Uncertainty
This event has now ended. You can watch the recording here. Could your crisis training be setting leaders up to fail? Most crisis exercises are designed to test decision-making, but are they truly preparing leaders for real-world uncertainty? Explore this topic with Immersive's Crisis Sim Lead JonPaulGabriele one week on from AI-pril Fools: The Return of the Puppetmaster Virtual Crisis Sim LIVE. In a real crisis, leaders must: Act without having all the answers. Make tough decisions knowing there’s no perfect outcome. Adapt quickly as the situation escalates unpredictably. Yet many crisis training exercises provide too much structure, clarity, and a clear path to success. The reality is that not every crisis can be solved; sometimes, the best outcome is simply limiting the damage. What You’ll Learn Is your crisis training too predictable?: How structured exercises may be creating a false sense of preparedness. How to design a more realistic crisis exercise: Creating scenarios where leaders must navigate uncertainty, trade-offs, and irreversible consequences. Training leaders for decision-making under pressure: Why waiting for clarity can be more dangerous than acting on incomplete information. The hidden weakness in traditional crisis simulations: How to introduce complexity and unpredictability into your training. Measuring the effectiveness of your crisis training: Key questions to assess whether your exercises truly prepare teams for real crises. Key Takeaways Challenge your assumptions about crisis training. Are your exercises giving teams an artificial sense of control? Walk away with practical insights and learn how to design exercises that truly test leadership under uncertainty.
TillyCorless
5 months ago Place Community Events
727Views
1like
3Comments
Beyond the Situation Room: What Your Crisis Response Looks Like to the Outside World
#Recorded on 3rd July 2025 You've just experienced "Flip Reversal," a crisis simulation that put you in two critical seats: witnessing internal crisis leadership, and then becoming the external stakeholders reacting to their decisions. Now, let's dive deeper. This webinar goes beyond the exercise debrief to explore the critical gap between internal crisis management and external perception and how strategic choices made inside the "situation room" ripple outwards, shaping reactions from the media, regulators, partners, and the public. The webinar will cover: The perception gap: Why even well-intentioned internal decisions can be misinterpreted or amplified by external audiences. Anticipating stakeholder storms: Key strategies for proactively understanding and managing the diverse expectations and potential reactions of your critical stakeholders. From reaction to relationship: How to build robust external relationships before a crisis hits, turning potential adversaries into allies. The power of external influence: Understanding how stakeholder responses can directly impact the trajectory and outcome of your crisis. This webinar is for anyone who wants to deepen their understanding of crisis dynamics, and how to bridge the divide between internal action and external impact. Don't just manage a crisis; understand how it's truly perceived.
SamDickison
2 months ago Place Community Events
526Views
3likes
6Comments
Christmas Tree-Son🎄Virtual Crisis Simulation
This event has now ended. You can watch the recording here. --- Tis the Season to be jolly... but not so fast! The North Pole, a beacon of holiday cheer, faces a cybersecurity storm that threatens to derail preparations for the holiday season and expose its deepest secrets. A disgruntled elf has turned whistleblower, leaking confidential data and casting a shadow over Santa's operations. Can you navigate the chaos, protect the integrity of Christmas, and safeguard the spirit of the season? A Festive Cyber Thriller: Immerse yourself in a unique and engaging crisis scenario set against the backdrop of the North Pole. Real-World Challenges: Tackle realistic crisis and cybersecurity threats and dilemmas inspired by current events and industry concerns. Ethical Dilemmas: Face tough choices that test your crisis management principles and challenge your decision-making skills. Learning and Fun: Gain valuable insights into crisis management and cybersecurity while enjoying the festive spirit.
KieranRowley
8 months ago Place Community Events
399Views
2likes
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AI-pril Fools: The Return of the Puppetmaster Virtual Crisis Sim LIVE
This event has now ended. You can watch the recording here. _______________________________________________________________________________________________ Don't be fooled by the date – this is no laughing matter. The Puppetmaster is back, and this time, your communication lifelines are their target. Prepare to face a crisis simulation where the very channels you rely on for connection and collaboration become instruments of chaos. "AI-pril Fools' Day" will test your team's ability to navigate a world where information is weaponized, trust is eroded, and the boundaries between reality and deception are blurred. Can you regain control of the narrative and outsmart the Puppetmaster, or will you become entangled in their web of AI-powered manipulation? Information Warfare: Experience the challenges of misinformation, disinformation, and the manipulation of truth in the digital age. Security Breaches & Operational Disruptions: Face a cascade of security incidents and operational challenges Ethical Dilemmas & Difficult Decisions: Make critical choices with incomplete information and far-reaching consequences. The AI Enigma: Confront the unpredictable nature of AI and its potential for both good and evil in the hands of a master manipulator. The Puppetmaster is waiting. Are you ready to play their game? Register your attendance here
TillyCorless
5 months ago Place Community Events
300Views
2likes
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#LoveHacked Virtual Crisis Sim LIVE
This event has now ended. You can watch the recording here. ------------------------------------------------------------------------------------------------- Don't Let Your Valentine's Day Go Viral... for the Wrong Reasons! Roses are red, violets are blue, but what happens when Cupid's arrow delivers a cyberattack, too? This Valentine's Day put your crisis response skills to the test with our virtual crisis simulation, #LoveHacked. Experience the chaos of a QR code phishing attack. Make critical decisions under pressure to protect your reputation and key stakeholders. Learn how to navigate the golden hour of a digital crisis.Learning Outcomes Don't get caught unprepared! Sign up now for #LoveHacked and ensure your Valentine's Day is filled with love, not losses.
KieranRowley
7 months ago Place Community Events
220Views
0likes
5Comments
Flip Reversal: The 360 Crisis Experience
Ever watched a crisis unfold and thought, "I'd have done that differently?" Now's your chance. ###This event was recorded on 27th June 2025. Join us for Flip Reversal, a crisis simulation with a twist! We're turning the tables on traditional exercises to give you a unique, 360-degree view of crisis management in an industry that's proven time and time again to be a top target for cyberattacks– the financial services sector. Instead of immediately putting you in the hot seat, you’ll first get a live, inside look at a leadership team as they grapple with an escalating, high-stakes crisis, complete with financial, reputational, and regulatory risks. See their decision-making process, the internal discussions, and the immediate pressures they face – a true behind-the-scenes insight! But you won't just be watching. As their response unfolds, you’ll step into the shoes of crucial external stakeholders such as the media, regulatory bodies, institutional investors, boards, supply chain partners, and more. Based on the live team's actions, you’ll decide how these stakeholders react. Will the media run a critical exposé? Will regulators impose sanctions or demand capital injections? Your choices will shape the consequences. Why you can't miss Flip Reversal: See it From the Other Side: Gain invaluable insight into how crisis responses are perceived and the impact they have externally. Behind-the-Scenes Access: Understand the unfiltered pressures and dynamics within a team managing a crisis. Challenge Your Assumptions: Observe a response and decide if you would have acted differently. React & Lead: Experience the challenge of both influencing a crisis as a stakeholder and leading a response team through the aftermath.
SamDickison
2 months ago Place Community Events
200Views
1like
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When the Lights Went Out at Heathrow: A Crisis That Was Never Meant to Be “Won”
In the early hours of March 21, 2025, a fire broke out at the North Hyde electrical substation in West London, just a few miles from Heathrow Airport. Within hours, a local infrastructure incident had triggered widespread disruption across the global aviation ecosystem. Flights were grounded, operations were halted, passengers were stranded, and local residents were left without power. Suddenly, one of the most connected airports in the world found itself completely disconnected. This wasn’t just a power failure, it was a systems failure. The fire itself was severe yet containable, but what unfolded afterward exposed far deeper vulnerabilities. It has since been claimed that Heathrow had “enough power” from other substations, which now raises difficult but fair questions: If there was enough power, why shut the airport down completely? If there wasn’t, why wasn’t the site resilient enough to handle a failure like this? And most importantly, how did one single point of failure have this much impact on such a critical national and international asset? These are the questions that will dominate the post-crisis scrutiny, but while many rush to applaud or condemn, I think the truth lies somewhere more uncomfortable. Crisis leadership isn’t about perfect outcomes Crisis response is never clean. It’s messy, fast-moving and incomplete. You make decisions with partial data, under pressure, in real time. And in the majority of cases, you choose between bad and worse – which is exactly what Heathrow’s leadership team faced: Compromised infrastructure Uncertainty about the integrity of power and systems Thousands of passengers on site and mid-flight en route to the airport Global operations and supply chain at risk The common response is, “we need to tackle all of these problems” – and rightly so – but what people often forget is that in a crisis, you don’t have the resources, time, or information to tackle everything at once. Heathrow's leadership chose safety and containment, and in just under 24 hours, they were back online again. That’s impressive. That’s recovery under pressure, and that’s business continuity in action. But it doesn’t mean everything was done right, and it certainly doesn’t mean we shouldn’t ask hard questions. “Enough power” means nothing without operational continuity Having backup power doesn’t mean having functional operations. Power alone doesn’t run an airport – systems, processes, and people do. If the backup didn’t maintain critical systems like baggage handling, communications, lighting, or security, then the airport was right to shut down. However, the next question is, why didn’t those systems have their own layers of protection, and where was the true resilience? This leads us to the real issue: this wasn’t just about Heathrow, it was about the entire ecosystem. Resilience isn’t just a plan – it’s a whole system of dependencies The recent disruption is a real reminder that resilience doesn’t just live inside an organization. It lives across every partner, vendor, and hidden dependency. In critical services like aviation, the biggest vulnerabilities are often outside the walls of your own operation. There’s a web of partners involved in keeping an airport running: Power providers Facilities management IT and communications vendors Outsourced security Maintenance crews Air traffic systems Second and third-tier subcontractors Many of these providers sit outside the organization’s direct control, yet their failures become your crisis in an instant. True resilience requires more than internal readiness, it demands visibility across the whole supply and vendor chain, coordination protocols with external stakeholders, and clear ownership of critical functions. When something breaks in the background, you won’t have time to figure out who’s responsible; you’ll only care about who can fix it. So identifying and (most importantly) testing and exercising your supply chain is paramount. This wasn’t a “winnable” crisis – and that’s the point I’ll discuss this concept further in my upcoming webinar, The Unwinnable Crisis: How to Create Exercises That Prepare Teams for Real-World Uncertainty, but the Heathrow disruption is a perfect case study. This was never going to be a clean “win.” No plan could have delivered a flawless response, and no leader could have avoided disruption entirely. Instead, this crisis asked a different question: When everything seems to be falling apart, can you contain the damage, protect your people, and recover quickly? That’s the real test. It’s what separates the theoretical resilience plans from the operational reality. Heathrow passed parts of that test, but the system around it has questions to answer, and every other organization watching should be asking the same thing: “How many hidden dependencies are we one substation, one outage, one contractor failure away from exposing?” The next crisis may not give you a warning, and it certainly won’t give you time to figure out who’s holding it all together. Crisis leadership isn’t about perfection; it’s about being ready for the moment when no perfect option exists. The question now is, what did it reveal that we can’t afford to ignore? Ready to prepare for true crisis readiness? Join me for the upcoming community webinar, The Unwinnable Crisis: How to Create Exercises That Prepare Teams for Real-World Uncertainty on April 11. We’ll explore what true crisis readiness looks like and how you prepare your team to lead when there is no “win” – only choices.
JonPaulGabriele
4 months ago Place The Human Connection Blog
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Crisis Sim Complete...Now What?
Picture it: you’ve designed, built, and exercised your first Crisis Sim. You're pleased with the scenario and satisfied to see your team sharpen their skills, deepen their understanding, and boost their incident readiness. You can bask in the glory of this job well done for a moment, but the journey of the Crisis Sim doesn’t end here. The devil is in the details of the exercise data. Completing the exercise and gathering the results is only the beginning of your journey of fostering people-centric cyber resilience! Not sure where to start? We’ve got you covered Remember how meticulously you mapped out those injects and options to build your scenario? The feedback options, the performance indicators, the branching paths, the exercise types? Your hard work is about to pay off. We’ve processed the exercise responses for you because you’ve earned it – and because there’s more work to be done. Next steps for managers Crafting outcomes from outputs You can expand on the work you’ve already put into the exercise by leveraging both the Results and the After Action Report (AAR) for your scenario in the Immersive platform. Follow these steps to access these items: Go to Crisis Sim in the Exercise tab. Locate your exercise. Hint: use the filters available on the left to show “ended” exercises. Click to open your “Ended” exercise. From there, you’ll see how to dive into the available outputs with a few clicks! If you need a bit more info, here are some additional guides from our Help Center: Where to find Crisis Sim exercise results & reports View Results After Action Report (AAR) Analyzing exercise results Results If you’re looking for granular data down to the details of each inject, you can find it here. In Results, you’ll see an overview including the summary from the exercise scenario, along with key details such as scoring and completion metrics. Need to examine responses to specific injects? In the platform, you can quickly drill down into each inject by using the navigation on the left-hand side of the report. By selecting an inject, you can review responses and start to see patterns that emerged throughout the exercise. If you’d prefer raw data, you can export a CSV file of your results. It's straightforward, packed with detail, and puts all the key metrics and figures within easy reach. Check out our documentation for more details on key information and metrics. This is an invaluable resource for anyone passionate about data! It allows you to establish a foundation, set comparative standards, and ultimately gauge and improve your cyber resilience – all with concrete data to back your efforts. If the mention of statistics and spreadsheets doesn't excite you, no worries, the Immersive platform generates an After Action Report for you 30 minutes after completion of your exercise. After Action Report (AAR) Enter the After Action Report! The AAR presents an interactive visualization of your data analysis, offering valuable insights at your fingertips. And, as a bonus, you can download it as a PDF. The AAR is more than a deliverable; it’s a guide to fostering a people-centric cyber resiliency culture. It offers an outline of the exercise and crucial data points that will help drive what you and your team do next. Overall performance, inject-by-inject analysis, and participant breakdown provide a comprehensive view of your team's current capabilities and readiness, wrapped up with relevant recommendations for you and your team. Remember, insights are only available for data that’s collected as part of your exercise, so make sure you offer ranked inject options and enable response confidence and feedback to maximize your exercising. This is defaulted in the Immersive Crisis Sim Catalog presentation scenarios. In the performance overview of the AAR, you'll encounter a high-level snapshot guide for your next steps. Think of this as a performance gauge (based on our experience with Immersive clients) that maps to the following: >=75%: Excellent >=50%: Good >= 25%: Fair >=0%: Needs improvement As you dive deeper into the AAR, these broader performance indicators unfold with more granular data, and you’ll be able to understand the gaps that exist in cyber resilience for your organization. Mind the gap By understanding your organization's current state, you can create targeted improvement plans, whether reinforcing strengths, addressing weaknesses, or identifying opportunities for further training and exercises. This provides a clear starting point for overall improvement and upskilling. Inject breakdowns help pinpoint your team's strengths and weaknesses. Imagine the exercise in a real-world scenario: would there be a data breach, or would operations continue as normal? Assess your team's confidence and accuracy in their responses to identify knowledge gaps and points of failure. Use these insights not to dwell on mistakes but to improve and ensure your team is well-prepared for future challenges. The participant breakdown takes this introspection into your team's capabilities a step further by plotting decision scores against confidence levels. This helps you understand the accuracy and confidence of your team’s responses. Are your strongest team members operating confidently? Are those with knowledge gaps posing risks by overcompensating with confidence? Create an action plan This data helps you prioritize your next steps. Will you address weaknesses, reinforce existing skills, or increase exercise frequency to build confidence? There are plenty of upskilling routes to choose from. After each exercise, you'll see related Crisis Sim scenarios and lab content based on the threats and attack vectors encountered. When creating your action plan, you should consider the following outcomes and their related recommendations: Weaknesses identified at the individual level ⇢ Assign recommended lab content to key users, and reinforce the importance of upskilling by communicating the purpose of the content. Hint: Don’t forget to use assignment deadlines to effectively track progress and keep the team on track. The participants' skills resulted in high accuracy decision-making but low confidence ⇢ Reinforce strengths with clear communication of processes and expectations. Consider reviewing your internal playbooks! Are processes clear, concise, and aligned with organizational needs and expectations? Are policies current and up to date? Are there conflicting processes or policies within your organization? The team performed exceptionally across the board with high confidence ⇢ Test response readiness by exercising on a more difficult level scenario. Does the team excel in all areas, or is this an opportunity to better prepare? The landscape is constantly changing, and new threats are constantly emerging. Ensure your team has a wide breadth of knowledge and coverage by continuously proving their skills and encouraging further learning. Three essential steps to maximize your post-simulation impact Of course, you know your organization and teams best, so the Crisis Sim results are always best interpreted by you. Once you’ve analyzed and understood the results, prioritize these steps: Review the results and gather feedback promptly to identify growth opportunities. Did outcomes align with expectations, or were there surprises? Plan specific changes for future Crisis Sim exercises and build a strategic timeline. Should you adjust the difficulty or coverage areas? Is there time for additional training between exercises? Create an action plan with clear objectives, owners, and deadlines to ensure individual and team development. What other organizational stakeholders should you bring in moving forward? And what will be important for them in Crisis Sim exercising? Share your thoughts If you’ve recently completed your first Crisis Sim exercise, what will you do next? If you’ve completed many, what tips do you have for others? Join the discussion below!
JessicaThompson
3 months ago Place The Human Connection Blog
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Pieces of the Puzzle – The Power of Interconnected Cyber Drills
A crisis doesn’t respect boundaries – it unfolds in real time, demanding responses from every level, from technical teams to executives. That’s exactly what we set out to simulate with our recent cyber drill, “Pieces of the Puzzle”, a high-intensity exercise that pushed over 300 team members into the deep end of crisis response. What set this drill apart was its interconnectivity – no single person had the full picture, and every decision mattered. A crisis unfolds in pieces The exercise was built around two fictional companies: FusionArc – A cloud-based IT infrastructure provider suffering a cyberattack Orchid Logistics – A global supply chain company, FusionArc’s largest customer, facing operational chaos due to the breach. Day one simulated a cyberattack on FusionArc Solutions, with participants acting as the incident response team investigating and responding to a breach of critical systems and sensitive data. This day showcased Immersive’s cyber range capabilities and the importance of continuous upskilling. It allowed participants to practice incident response protocols and sharpen their ability to detect, analyze, and respond to cyber threats. Live technical demos showcase real-time analysis and response, bringing the simulation to life and highlighting the skills needed to combat cyberattacks. Day two shifted the perspective to Orchid Logistics, whose global operations across four major regions were thrown into turmoil due to the cascading impact of the attack. Each region had its own challenges, from disrupted healthcare supply chains in Europe to financial uncertainty in North America. Different teams’ operations, legal, communications, finance, and crisis management were forced to make critical decisions with incomplete and often conflicting information. This wasn’t just about testing individual teams. It was about stress-testing the connections between them because, in a crisis, decisions have consequences. Every action (or inaction) ripples outward, shaping how an incident unfolds and determining the effectiveness of the response. The design: controlled chaos with a purpose Running a cyber drill at this scale required intricate planning. Each element was carefully orchestrated to simulate the real-life confusion of a crisis where information is fragmented, priorities clash, and leaders must make tough choices under pressure. Key elements included: Dynamic information flow – Teams received updates in real-time, with technical teams feeding insights to crisis managers, who in turn had to make strategic decisions for the business. Regional decision-making – Each region had its own crisis management team (CMT), responsible for navigating localized challenges while staying aligned with global headquarters. Cross-functional dependencies – Operations, legal, finance, and public relations all faced their own unique crises relating to the cyberattack, as well as other unrelated business continuity disruptions. Their ability to coordinate responses mirrored the true complexity of a global business disruption. Escalating pressure – Timed injects (new crisis updates), roaming media roleplayers, and breaking news images forced participants to adapt rapidly, just as they would in a real cyber event. By layering these complexities, the exercise tested technical incident response and the entire organization’s ability to work as a single unit under duress. We looked at disaster recovery, crisis management, and business continuity all in the same cyber drill. The power of perspective (or lack of it) A key takeaway from the drill was how overwhelming it felt. No one had the full picture – teams made decisions with only their slice of the crisis, just like in the real world. We saw participants grappling with conflicting information, wondering why other teams weren’t responding as expected. Some felt completely isolated until they realized that the missing information was sitting with another team in another region, experiencing a completely different part of the crisis. This is why interconnected drills are vital. They teach organizations to connect the dots and reinforce a crucial lesson: in high-stakes environments, every decision shapes the crisis’s trajectory. Prove and improve: the true value of cyber drills Cyber drills aren’t just theoretical exercises. They test response plans, communication, and decision-making under pressure while revealing areas for improvement. This drill pushed participants to work under stress and exposed gaps not just in technical response, but in collaboration, escalation, and decision-making. These exercises matter because they don’t just reveal weaknesses – they build resilience before a real crisis strikes. What this means for your organization Cyber threats affect entire businesses – customers, partners, supply chains, and finances. The biggest risk isn’t the attack itself but poor coordination in the response. That’s why cross-team exercises are vital: technical teams must know how and when to escalate, crisis managers must grasp the stakes, and executives must make quick decisions with limited information. Cyber drills don’t always have to be this large, but they must be realistic. Even smaller exercises focused on decision-making across teams can expose gaps in communication and preparedness before a real crisis does. Final thoughts: crisis readiness is built, not assumed In the debrief of Pieces of the Puzzle, one theme emerged repeatedly: we are only as strong as our connections. The most prepared organizations aren’t just those with the best tools or plans – they’re the ones who practice together and strengthen the human elements. Cyber drills push teams to break silos, act under pressure, and manage uncertainty. If you’re not running them regularly, the question isn’t if you’ll struggle in a crisis – it’s when. No matter your industry, scale, or risk landscape, the key takeaway is this: crisis preparedness isn’t just about reacting – it’s about ensuring every piece of the puzzle fits before the crisis hits. Are your teams ready to prove and improve? Share your thoughts Has this inspired you to plan a drill? Do you have any questions about planning or execution and need some pointers? Have you run a drill or been to a drill event, and if so, how did it feel? I’d love to hear from you and help you reach your goals.
JonPaulGabriele
5 months ago Place The Human Connection Blog
100Views
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The Softer Side: Non-technical Benefits to Technical Team Exercises
In my role, I have the privilege of working with many different organizations through their technical exercise events and programs. One of the most rewarding aspects is seeing the spark ignite in the people as they band together to achieve a common objective. In this article, I’ll be sharing some of the common benefits I see emerge across organizations of all sizes, industries, and maturity levels, no matter the exercise's purpose. Encouraging curiosity and problem-solving Cyber Range Exercises provide a virtual network environment to explore. Defensive exercises focus on detecting and monitoring malicious activity, while offensive exercises involve exploiting vulnerabilities to uncover target information. Within these simulated environments, participants must utilize a wide array of skills and decide on the best approach, as the correct course of action isn't always obvious. This technical challenge is great for reinforcing knowledge and applying skills. I've seen players puzzle over unsuccessful methods, forcing them to rethink their approach entirely, asking plenty of “what if” questions before testing them out. This experimentation process educates players while simultaneously promoting lateral thinking and encourages sharing problem-solving insights. Improved communication Trawling through logs and analyzing (or preparing) a malicious payload usually calls for quiet focus. But in the real world, we’re rarely working alone. More often than not, investigations and tests happen in small teams, under pressure, and good communication becomes just as important as technical skill. That’s why team-based exercises reflect this reality. You’ve got to explain what you’re doing clearly, so everyone’s on the same page – both in terms of the situation and the technical jargon. Creating clear written logs and documentation matters too, especially in incidents where language may need to be adapted for different audiences. The most effective teams I've observed in these exercises prioritize organization. They set up a central place to track everything – whether that’s a Teams channel, a spreadsheet, or a crisis response tool – and they’re smart about assigning roles and carving out time to keep everyone synced up. Better distraction management A deliberate challenge I sometimes incorporate into technical exercises is surprise leadership requests for incident updates. This tests the team's ability to rapidly consolidate information under pressure, dealing with the uncertainties of an active investigation. Teams with strong organization, detailed incident logs, and a dedicated spokesperson or team leader consistently manage these interruptions best. Practicing in a simulated setting helps teams stay productive and accurate, even when real-world distractions come into play. It builds the ability to block out noise, manage stakeholders, stay focused on individual tasks while keeping sight of team goals, and smoothly switch contexts when needed. Stronger team dynamics Unlike individual training, these exercises require participants to actively communicate, share knowledge, and rely on each other's strengths to achieve a common goal. Team members learn to understand each other's working styles, identify individual expertise, and build trust in their colleagues' abilities. The shared experience of overcoming technical challenges, even simulated ones, creates a sense of camaraderie and shared accomplishment. While every team comprises diverse personalities and communication styles, it's crucial that each individual feels comfortable and empowered to share their insights and findings. These contributions can significantly alter the outcome; for instance, a critical discovery during a technical investigation might directly influence the business's crisis response strategy. Increased efficiency The more a team works together responding to the exercise challenges, the more they develop shared understandings of processes and expectations, learn to delegate effectively, and identify bottlenecks in their collaborative efforts. Eliminating issues arising from a lack of confidence or familiarity with the team or processes is especially critical for incident response teams, leading to quicker response times and improved agility when situations change rapidly. After each exercise, I like to conduct a team debrief, which is crucial for reflecting on lessons learned. Prompting players to consider their individual strengths and challenges, alongside open discussion about team dynamics and processes, helps identify opportunities for improvement. Technical exercises are undoubtedly key to boosting individual technical proficiency. However, their even greater value lies in cultivating these skills alongside the crucial professional attributes demanded by our field. Considering the significant pressure and expectations placed on these teams to deliver trustworthy outcomes, ensuring their preparedness within a high-trust setting is essential. These are merely some of the advantages I've witnessed through these exercises. Share your thoughts What benefits have you experienced through technical exercising? Share your thoughts in the comments!
JennyLam
3 months ago Place The Human Connection Blog
87Views
2likes
1Comment

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You can watch the recording here. \n \n --- \n Tis the Season to be jolly... but not so fast! \n The North Pole, a beacon of holiday cheer, faces a cybersecurity storm that threatens to derail preparations for the holiday season and expose its deepest secrets. A disgruntled elf has turned whistleblower, leaking confidential data and casting a shadow over Santa's operations. Can you navigate the chaos, protect the integrity of Christmas, and safeguard the spirit of the season? \n \n A Festive Cyber Thriller: Immerse yourself in a unique and engaging crisis scenario set against the backdrop of the North Pole. \n Real-World Challenges: Tackle realistic crisis and cybersecurity threats and dilemmas inspired by current events and industry concerns. \n Ethical Dilemmas: Face tough choices that test your crisis management principles and challenge your decision-making skills. \n Learning and Fun: Gain valuable insights into crisis management and cybersecurity while enjoying the festive spirit. \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1036","kudosSumWeight":2,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0xMTEwLWlqVGp1bA?revision=5\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":null},"Conversation:conversation:1793":{"__typename":"Conversation","id":"conversation:1793","topic":{"__typename":"OccasionTopicMessage","uid":1793},"lastPostingActivityTime":"2025-04-04T09:01:13.961-07:00","solved":false},"AssociatedImage:{\"url\":\"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0xNzkzLWpUTHpQNQ?revision=3\"}":{"__typename":"AssociatedImage","url":"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0xNzkzLWpUTHpQNQ?revision=3","title":"Screenshot 2025-03-13 at 16.23.21.png","associationType":"COVER","width":1698,"height":910,"altText":""},"OccasionTopicMessage:message:1793":{"__typename":"OccasionTopicMessage","subject":"AI-pril Fools: The Return of the Puppetmaster\nVirtual Crisis Sim LIVE","conversation":{"__ref":"Conversation:conversation:1793"},"id":"message:1793","entityType":"EVENT_TOPIC","eventPath":"category:events/community:dnvaw96485board:community-events/message:1793","revisionNum":3,"uid":1793,"depth":0,"board":{"__ref":"Occasion:board:community-events"},"author":{"__ref":"User:user:2"},"metrics":{"__typename":"MessageMetrics","views":300},"postTime":"2025-03-13T09:26:31.949-07:00","lastPublishTime":"2025-04-04T09:01:13.961-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" This event has now ended. You can watch the recording here. \n \n _______________________________________________________________________________________________ Don't be fooled by the date – this is no laughing matter. \n The Puppetmaster is back, and this time, your communication lifelines are their target. Prepare to face a crisis simulation where the very channels you rely on for connection and collaboration become instruments of chaos. \n \"AI-pril Fools' Day\" will test your team's ability to navigate a world where information is weaponized, trust is eroded, and the boundaries between reality and deception are blurred. Can you regain control of the narrative and outsmart the Puppetmaster, or will you become entangled in their web of AI-powered manipulation? \n \n Information Warfare: Experience the challenges of misinformation, disinformation, and the manipulation of truth in the digital age. \n Security Breaches & Operational Disruptions: Face a cascade of security incidents and operational challenges \n Ethical Dilemmas & Difficult Decisions: Make critical choices with incomplete information and far-reaching consequences. \n The AI Enigma: Confront the unpredictable nature of AI and its potential for both good and evil in the hands of a master manipulator. \n \n The Puppetmaster is waiting. Are you ready to play their game? \n Register your attendance here \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1443","kudosSumWeight":2,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0xNzkzLWpUTHpQNQ?revision=3\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":null},"Conversation:conversation:1403":{"__typename":"Conversation","id":"conversation:1403","topic":{"__typename":"OccasionTopicMessage","uid":1403},"lastPostingActivityTime":"2025-07-01T07:33:41.265-07:00","solved":false},"AssociatedImage:{\"url\":\"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0xNDAzLWVJR05pZQ?revision=4\"}":{"__typename":"AssociatedImage","url":"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0xNDAzLWVJR05pZQ?revision=4","title":"Love hack.jpg","associationType":"COVER","width":800,"height":450,"altText":""},"OccasionTopicMessage:message:1403":{"__typename":"OccasionTopicMessage","subject":"#LoveHacked Virtual Crisis Sim LIVE","conversation":{"__ref":"Conversation:conversation:1403"},"id":"message:1403","entityType":"EVENT_TOPIC","eventPath":"category:events/community:dnvaw96485board:community-events/message:1403","revisionNum":4,"uid":1403,"depth":0,"board":{"__ref":"Occasion:board:community-events"},"author":{"__ref":"User:user:5"},"metrics":{"__typename":"MessageMetrics","views":220},"postTime":"2025-01-17T03:49:30.742-08:00","lastPublishTime":"2025-07-01T07:33:41.265-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" This event has now ended. You can watch the recording here. \n \n ------------------------------------------------------------------------------------------------- \n Don't Let Your Valentine's Day Go Viral... for the Wrong Reasons! Roses are red, violets are blue, but what happens when Cupid's arrow delivers a cyberattack, too? This Valentine's Day put your crisis response skills to the test with our virtual crisis simulation, #LoveHacked. \n \n Experience the chaos of a QR code phishing attack. \n Make critical decisions under pressure to protect your reputation and key stakeholders. \n Learn how to navigate the golden hour of a digital crisis.Learning Outcomes \n \n Don't get caught unprepared! \n Sign up now for #LoveHacked and ensure your Valentine's Day is filled with love, not losses. \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"828","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0xNDAzLWVJR05pZQ?revision=4\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":null},"Conversation:conversation:2409":{"__typename":"Conversation","id":"conversation:2409","topic":{"__typename":"OccasionTopicMessage","uid":2409},"lastPostingActivityTime":"2025-06-30T07:04:24.678-07:00","solved":false},"AssociatedImage:{\"url\":\"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0yNDA5LWVyMkRKOQ?revision=7\"}":{"__typename":"AssociatedImage","url":"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0yNDA5LWVyMkRKOQ?revision=7","title":"Thumbnail.png","associationType":"COVER","width":560,"height":316,"altText":""},"OccasionTopicMessage:message:2409":{"__typename":"OccasionTopicMessage","subject":"Flip Reversal: The 360 Crisis Experience","conversation":{"__ref":"Conversation:conversation:2409"},"id":"message:2409","entityType":"EVENT_TOPIC","eventPath":"category:events/community:dnvaw96485board:community-events/message:2409","revisionNum":7,"uid":2409,"depth":0,"board":{"__ref":"Occasion:board:community-events"},"author":{"__ref":"User:user:1608"},"metrics":{"__typename":"MessageMetrics","views":200},"postTime":"2025-06-10T02:07:19.309-07:00","lastPublishTime":"2025-06-30T07:04:24.678-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ever watched a crisis unfold and thought, \"I'd have done that differently?\" Now's your chance. \n \n ###This event was recorded on 27th June 2025. \n Join us for Flip Reversal, a crisis simulation with a twist! We're turning the tables on traditional exercises to give you a unique, 360-degree view of crisis management in an industry that's proven time and time again to be a top target for cyberattacks– the financial services sector. \n Instead of immediately putting you in the hot seat, you’ll first get a live, inside look at a leadership team as they grapple with an escalating, high-stakes crisis, complete with financial, reputational, and regulatory risks. See their decision-making process, the internal discussions, and the immediate pressures they face – a true behind-the-scenes insight! \n But you won't just be watching. As their response unfolds, you’ll step into the shoes of crucial external stakeholders such as the media, regulatory bodies, institutional investors, boards, supply chain partners, and more. Based on the live team's actions, you’ll decide how these stakeholders react. Will the media run a critical exposé? Will regulators impose sanctions or demand capital injections? Your choices will shape the consequences. \n Why you can't miss Flip Reversal: \n \n See it From the Other Side: Gain invaluable insight into how crisis responses are perceived and the impact they have externally. \n Behind-the-Scenes Access: Understand the unfiltered pressures and dynamics within a team managing a crisis. \n Challenge Your Assumptions: Observe a response and decide if you would have acted differently. \n React & Lead: Experience the challenge of both influencing a crisis as a stakeholder and leading a response team through the aftermath. \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1774","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0yNDA5LWVyMkRKOQ?revision=7\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":null},"Conversation:conversation:1872":{"__typename":"Conversation","id":"conversation:1872","topic":{"__typename":"BlogTopicMessage","uid":1872},"lastPostingActivityTime":"2025-03-25T03:01:26.893-07:00","solved":false},"User:user:84":{"__typename":"User","uid":84,"login":"JonPaulGabriele","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.immersivelabs.com/t5/s/dnvaw96485/images/dS04NC1nWGhBcjY?image-coordinates=35%2C25%2C1212%2C1202"},"id":"user:84"},"AssociatedImage:{\"url\":\"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0xODcyLU1UNldKNg?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0xODcyLU1UNldKNg?revision=1","title":"SME Blog-4.jpg","associationType":"COVER","width":3200,"height":2000,"altText":""},"BlogTopicMessage:message:1872":{"__typename":"BlogTopicMessage","subject":"When the Lights Went Out at Heathrow: A Crisis That Was Never Meant to Be “Won”","conversation":{"__ref":"Conversation:conversation:1872"},"id":"message:1872","entityType":"BLOG_ARTICLE","eventPath":"category:blogs/community:dnvaw96485board:the-human-connection-blog/message:1872","revisionNum":1,"uid":1872,"depth":0,"board":{"__ref":"Blog:board:the-human-connection-blog"},"author":{"__ref":"User:user:84"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":110},"postTime":"2025-03-25T03:01:26.893-07:00","lastPublishTime":"2025-03-25T03:01:26.893-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" In the early hours of March 21, 2025, a fire broke out at the North Hyde electrical substation in West London, just a few miles from Heathrow Airport. Within hours, a local infrastructure incident had triggered widespread disruption across the global aviation ecosystem. \n Flights were grounded, operations were halted, passengers were stranded, and local residents were left without power. Suddenly, one of the most connected airports in the world found itself completely disconnected. \n This wasn’t just a power failure, it was a systems failure. \n The fire itself was severe yet containable, but what unfolded afterward exposed far deeper vulnerabilities. It has since been claimed that Heathrow had “enough power” from other substations, which now raises difficult but fair questions: \n \n If there was enough power, why shut the airport down completely? \n If there wasn’t, why wasn’t the site resilient enough to handle a failure like this? \n And most importantly, how did one single point of failure have this much impact on such a critical national and international asset? \n \n These are the questions that will dominate the post-crisis scrutiny, but while many rush to applaud or condemn, I think the truth lies somewhere more uncomfortable. \n Crisis leadership isn’t about perfect outcomes \n Crisis response is never clean. It’s messy, fast-moving and incomplete. You make decisions with partial data, under pressure, in real time. And in the majority of cases, you choose between bad and worse – which is exactly what Heathrow’s leadership team faced: \n \n Compromised infrastructure \n Uncertainty about the integrity of power and systems \n Thousands of passengers on site and mid-flight en route to the airport \n Global operations and supply chain at risk \n \n The common response is, “we need to tackle all of these problems” – and rightly so – but what people often forget is that in a crisis, you don’t have the resources, time, or information to tackle everything at once. Heathrow's leadership chose safety and containment, and in just under 24 hours, they were back online again. That’s impressive. That’s recovery under pressure, and that’s business continuity in action. \n But it doesn’t mean everything was done right, and it certainly doesn’t mean we shouldn’t ask hard questions. \n “Enough power” means nothing without operational continuity \n Having backup power doesn’t mean having functional operations. Power alone doesn’t run an airport – systems, processes, and people do. If the backup didn’t maintain critical systems like baggage handling, communications, lighting, or security, then the airport was right to shut down. \n However, the next question is, why didn’t those systems have their own layers of protection, and where was the true resilience? This leads us to the real issue: this wasn’t just about Heathrow, it was about the entire ecosystem. \n Resilience isn’t just a plan – it’s a whole system of dependencies \n The recent disruption is a real reminder that resilience doesn’t just live inside an organization. It lives across every partner, vendor, and hidden dependency. In critical services like aviation, the biggest vulnerabilities are often outside the walls of your own operation. There’s a web of partners involved in keeping an airport running: \n \n Power providers \n Facilities management \n IT and communications vendors \n Outsourced security \n Maintenance crews \n Air traffic systems \n Second and third-tier subcontractors \n \n Many of these providers sit outside the organization’s direct control, yet their failures become your crisis in an instant. True resilience requires more than internal readiness, it demands visibility across the whole supply and vendor chain, coordination protocols with external stakeholders, and clear ownership of critical functions. \n When something breaks in the background, you won’t have time to figure out who’s responsible; you’ll only care about who can fix it. So identifying and (most importantly) testing and exercising your supply chain is paramount. \n This wasn’t a “winnable” crisis – and that’s the point \n I’ll discuss this concept further in my upcoming webinar, The Unwinnable Crisis: How to Create Exercises That Prepare Teams for Real-World Uncertainty, but the Heathrow disruption is a perfect case study. \n This was never going to be a clean “win.” No plan could have delivered a flawless response, and no leader could have avoided disruption entirely. Instead, this crisis asked a different question: \n When everything seems to be falling apart, can you contain the damage, protect your people, and recover quickly? \n That’s the real test. It’s what separates the theoretical resilience plans from the operational reality. Heathrow passed parts of that test, but the system around it has questions to answer, and every other organization watching should be asking the same thing: “How many hidden dependencies are we one substation, one outage, one contractor failure away from exposing?” \n The next crisis may not give you a warning, and it certainly won’t give you time to figure out who’s holding it all together. Crisis leadership isn’t about perfection; it’s about being ready for the moment when no perfect option exists. The question now is, what did it reveal that we can’t afford to ignore? \n Ready to prepare for true crisis readiness? \n Join me for the upcoming community webinar, The Unwinnable Crisis: How to Create Exercises That Prepare Teams for Real-World Uncertainty on April 11. We’ll explore what true crisis readiness looks like and how you prepare your team to lead when there is no “win” – only choices. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"5638","kudosSumWeight":4,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0xODcyLU1UNldKNg?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":{"__typename":"UploadedImage","url":"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0xODcyLU1UNldKNg?revision=1"},"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:2114":{"__typename":"Conversation","id":"conversation:2114","topic":{"__typename":"BlogTopicMessage","uid":2114},"lastPostingActivityTime":"2025-05-06T09:00:00.062-07:00","solved":false},"User:user:25":{"__typename":"User","uid":25,"login":"JessicaThompson","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.immersivelabs.com/t5/s/dnvaw96485/images/dS0yNS1KMWg4TFg?image-coordinates=0%2C202%2C1932%2C2134"},"id":"user:25"},"AssociatedImage:{\"url\":\"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0yMTE0LU92ZUtKUQ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0yMTE0LU92ZUtKUQ?revision=1","title":"SME Blog-4.jpg","associationType":"COVER","width":3200,"height":2000,"altText":""},"AssociatedImage:{\"url\":\"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0yMTE0LXZ4SVdLdg?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.immersivelabs.com/t5/s/dnvaw96485/images/bS0yMTE0LXZ4SVdLdg?revision=1","title":"clipboard_image-1-1745853821894.png","associationType":"BODY","width":1080,"height":588,"altText":""},"BlogTopicMessage:message:2114":{"__typename":"BlogTopicMessage","subject":"Crisis Sim Complete...Now What?","conversation":{"__ref":"Conversation:conversation:2114"},"id":"message:2114","entityType":"BLOG_ARTICLE","eventPath":"category:blogs/community:dnvaw96485board:the-human-connection-blog/message:2114","revisionNum":1,"uid":2114,"depth":0,"board":{"__ref":"Blog:board:the-human-connection-blog"},"author":{"__ref":"User:user:25"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"A manager’s guide to Crisis Sim Data, Results and After Action Reporting: Ep.1","metrics":{"__typename":"MessageMetrics","views":100},"postTime":"2025-05-06T09:00:00.062-07:00","lastPublishTime":"2025-05-06T09:00:00.062-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Picture it: you’ve designed, built, and exercised your first Crisis Sim. You're pleased with the scenario and satisfied to see your team sharpen their skills, deepen their understanding, and boost their incident readiness. You can bask in the glory of this job well done for a moment, but the journey of the Crisis Sim doesn’t end here. The devil is in the details of the exercise data. \n Completing the exercise and gathering the results is only the beginning of your journey of fostering people-centric cyber resilience! \n Not sure where to start? We’ve got you covered \n Remember how meticulously you mapped out those injects and options to build your scenario? The feedback options, the performance indicators, the branching paths, the exercise types? Your hard work is about to pay off. We’ve processed the exercise responses for you because you’ve earned it – and because there’s more work to be done. \n Next steps for managers \n Crafting outcomes from outputs \n You can expand on the work you’ve already put into the exercise by leveraging both the Results and the After Action Report (AAR) for your scenario in the Immersive platform. \n Follow these steps to access these items: \n \n Go to Crisis Sim in the Exercise tab. \n Locate your exercise. Hint: use the filters available on the left to show “ended” exercises. \n Click to open your “Ended” exercise. \n \n From there, you’ll see how to dive into the available outputs with a few clicks! \n If you need a bit more info, here are some additional guides from our Help Center: \n \n Where to find Crisis Sim exercise results & reports \n View Results \n After Action Report (AAR) \n \n Analyzing exercise results \n Results \n If you’re looking for granular data down to the details of each inject, you can find it here. In Results, you’ll see an overview including the summary from the exercise scenario, along with key details such as scoring and completion metrics. \n Need to examine responses to specific injects? In the platform, you can quickly drill down into each inject by using the navigation on the left-hand side of the report. By selecting an inject, you can review responses and start to see patterns that emerged throughout the exercise. \n If you’d prefer raw data, you can export a CSV file of your results. It's straightforward, packed with detail, and puts all the key metrics and figures within easy reach. Check out our documentation for more details on key information and metrics. \n This is an invaluable resource for anyone passionate about data! It allows you to establish a foundation, set comparative standards, and ultimately gauge and improve your cyber resilience – all with concrete data to back your efforts. \n If the mention of statistics and spreadsheets doesn't excite you, no worries, the Immersive platform generates an After Action Report for you 30 minutes after completion of your exercise. \n After Action Report (AAR) \n Enter the After Action Report! The AAR presents an interactive visualization of your data analysis, offering valuable insights at your fingertips. And, as a bonus, you can download it as a PDF. The AAR is more than a deliverable; it’s a guide to fostering a people-centric cyber resiliency culture. \n It offers an outline of the exercise and crucial data points that will help drive what you and your team do next. Overall performance, inject-by-inject analysis, and participant breakdown provide a comprehensive view of your team's current capabilities and readiness, wrapped up with relevant recommendations for you and your team. \n Remember, insights are only available for data that’s collected as part of your exercise, so make sure you offer ranked inject options and enable response confidence and feedback to maximize your exercising. This is defaulted in the Immersive Crisis Sim Catalog presentation scenarios. \n In the performance overview of the AAR, you'll encounter a high-level snapshot guide for your next steps. Think of this as a performance gauge (based on our experience with Immersive clients) that maps to the following: \n >=75%: Excellent \n >=50%: Good \n >= 25%: Fair \n >=0%: Needs improvement \n As you dive deeper into the AAR, these broader performance indicators unfold with more granular data, and you’ll be able to understand the gaps that exist in cyber resilience for your organization. \n Mind the gap \n By understanding your organization's current state, you can create targeted improvement plans, whether reinforcing strengths, addressing weaknesses, or identifying opportunities for further training and exercises. This provides a clear starting point for overall improvement and upskilling. \n Inject breakdowns help pinpoint your team's strengths and weaknesses. Imagine the exercise in a real-world scenario: would there be a data breach, or would operations continue as normal? Assess your team's confidence and accuracy in their responses to identify knowledge gaps and points of failure. Use these insights not to dwell on mistakes but to improve and ensure your team is well-prepared for future challenges. \n The participant breakdown takes this introspection into your team's capabilities a step further by plotting decision scores against confidence levels. This helps you understand the accuracy and confidence of your team’s responses. Are your strongest team members operating confidently? Are those with knowledge gaps posing risks by overcompensating with confidence? \n \n Create an action plan \n This data helps you prioritize your next steps. Will you address weaknesses, reinforce existing skills, or increase exercise frequency to build confidence? \n There are plenty of upskilling routes to choose from. After each exercise, you'll see related Crisis Sim scenarios and lab content based on the threats and attack vectors encountered. \n When creating your action plan, you should consider the following outcomes and their related recommendations: \n \n Weaknesses identified at the individual level ⇢ Assign recommended lab content to key users, and reinforce the importance of upskilling by communicating the purpose of the content. Hint: Don’t forget to use assignment deadlines to effectively track progress and keep the team on track. \n The participants' skills resulted in high accuracy decision-making but low confidence ⇢ Reinforce strengths with clear communication of processes and expectations. Consider reviewing your internal playbooks! Are processes clear, concise, and aligned with organizational needs and expectations? Are policies current and up to date? Are there conflicting processes or policies within your organization? \n The team performed exceptionally across the board with high confidence ⇢ Test response readiness by exercising on a more difficult level scenario. Does the team excel in all areas, or is this an opportunity to better prepare? The landscape is constantly changing, and new threats are constantly emerging. Ensure your team has a wide breadth of knowledge and coverage by continuously proving their skills and encouraging further learning. \n \n Three essential steps to maximize your post-simulation impact \n Of course, you know your organization and teams best, so the Crisis Sim results are always best interpreted by you. Once you’ve analyzed and understood the results, prioritize these steps: \n \n Review the results and gather feedback promptly to identify growth opportunities. Did outcomes align with expectations, or were there surprises? \n Plan specific changes for future Crisis Sim exercises and build a strategic timeline. Should you adjust the difficulty or coverage areas? Is there time for additional training between exercises? \n Create an action plan with clear objectives, owners, and deadlines to ensure individual and team development. What other organizational stakeholders should you bring in moving forward? And what will be important for them in Crisis Sim exercising? \n \n Share your thoughts \n If you’ve recently completed your first Crisis Sim exercise, what will you do next? If you’ve completed many, what tips do you have for others? Join the discussion below! 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Last month, our whole company was stress-tested using interconnected drills with no warning or preparation. In this article, I explain the rationale, design process, and what we learned from the drill.","metrics":{"__typename":"MessageMetrics","views":100},"postTime":"2025-03-06T02:41:10.928-08:00","lastPublishTime":"2025-03-06T02:42:08.990-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" A crisis doesn’t respect boundaries – it unfolds in real time, demanding responses from every level, from technical teams to executives. \n That’s exactly what we set out to simulate with our recent cyber drill, “Pieces of the Puzzle”, a high-intensity exercise that pushed over 300 team members into the deep end of crisis response. What set this drill apart was its interconnectivity – no single person had the full picture, and every decision mattered. \n \n A crisis unfolds in pieces \n The exercise was built around two fictional companies: \n \n FusionArc – A cloud-based IT infrastructure provider suffering a cyberattack \n Orchid Logistics – A global supply chain company, FusionArc’s largest customer, facing operational chaos due to the breach. \n \n Day one simulated a cyberattack on FusionArc Solutions, with participants acting as the incident response team investigating and responding to a breach of critical systems and sensitive data. \n This day showcased Immersive’s cyber range capabilities and the importance of continuous upskilling. It allowed participants to practice incident response protocols and sharpen their ability to detect, analyze, and respond to cyber threats. Live technical demos showcase real-time analysis and response, bringing the simulation to life and highlighting the skills needed to combat cyberattacks. \n Day two shifted the perspective to Orchid Logistics, whose global operations across four major regions were thrown into turmoil due to the cascading impact of the attack. \n Each region had its own challenges, from disrupted healthcare supply chains in Europe to financial uncertainty in North America. Different teams’ operations, legal, communications, finance, and crisis management were forced to make critical decisions with incomplete and often conflicting information. \n \n This wasn’t just about testing individual teams. It was about stress-testing the connections between them because, in a crisis, decisions have consequences. Every action (or inaction) ripples outward, shaping how an incident unfolds and determining the effectiveness of the response. \n The design: controlled chaos with a purpose \n Running a cyber drill at this scale required intricate planning. Each element was carefully orchestrated to simulate the real-life confusion of a crisis where information is fragmented, priorities clash, and leaders must make tough choices under pressure. \n Key elements included: \n \n Dynamic information flow – Teams received updates in real-time, with technical teams feeding insights to crisis managers, who in turn had to make strategic decisions for the business. \n Regional decision-making – Each region had its own crisis management team (CMT), responsible for navigating localized challenges while staying aligned with global headquarters. \n Cross-functional dependencies – Operations, legal, finance, and public relations all faced their own unique crises relating to the cyberattack, as well as other unrelated business continuity disruptions. Their ability to coordinate responses mirrored the true complexity of a global business disruption. \n Escalating pressure – Timed injects (new crisis updates), roaming media roleplayers, and breaking news images forced participants to adapt rapidly, just as they would in a real cyber event. \n \n By layering these complexities, the exercise tested technical incident response and the entire organization’s ability to work as a single unit under duress. We looked at disaster recovery, crisis management, and business continuity all in the same cyber drill. \n The power of perspective (or lack of it) \n A key takeaway from the drill was how overwhelming it felt. No one had the full picture – teams made decisions with only their slice of the crisis, just like in the real world. We saw participants grappling with conflicting information, wondering why other teams weren’t responding as expected. Some felt completely isolated until they realized that the missing information was sitting with another team in another region, experiencing a completely different part of the crisis. \n This is why interconnected drills are vital. They teach organizations to connect the dots and reinforce a crucial lesson: in high-stakes environments, every decision shapes the crisis’s trajectory. \n Prove and improve: the true value of cyber drills \n Cyber drills aren’t just theoretical exercises. They test response plans, communication, and decision-making under pressure while revealing areas for improvement. \n This drill pushed participants to work under stress and exposed gaps not just in technical response, but in collaboration, escalation, and decision-making. \n These exercises matter because they don’t just reveal weaknesses – they build resilience before a real crisis strikes. \n \n What this means for your organization \n Cyber threats affect entire businesses – customers, partners, supply chains, and finances. The biggest risk isn’t the attack itself but poor coordination in the response. \n That’s why cross-team exercises are vital: technical teams must know how and when to escalate, crisis managers must grasp the stakes, and executives must make quick decisions with limited information. \n Cyber drills don’t always have to be this large, but they must be realistic. Even smaller exercises focused on decision-making across teams can expose gaps in communication and preparedness before a real crisis does. \n Final thoughts: crisis readiness is built, not assumed \n In the debrief of Pieces of the Puzzle, one theme emerged repeatedly: we are only as strong as our connections. \n The most prepared organizations aren’t just those with the best tools or plans – they’re the ones who practice together and strengthen the human elements. \n Cyber drills push teams to break silos, act under pressure, and manage uncertainty. If you’re not running them regularly, the question isn’t if you’ll struggle in a crisis – it’s when. \n No matter your industry, scale, or risk landscape, the key takeaway is this: crisis preparedness isn’t just about reacting – it’s about ensuring every piece of the puzzle fits before the crisis hits. \n Are your teams ready to prove and improve? \n Share your thoughts \n Has this inspired you to plan a drill? Do you have any questions about planning or execution and need some pointers? Have you run a drill or been to a drill event, and if so, how did it feel? I’d love to hear from you and help you reach your goals. 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Technical exercising is an effective way of taking those skills to the next level, applying them to different scenarios and less-than-ideal circumstances.","metrics":{"__typename":"MessageMetrics","views":87},"postTime":"2025-04-29T03:00:00.035-07:00","lastPublishTime":"2025-04-29T03:00:00.035-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" In my role, I have the privilege of working with many different organizations through their technical exercise events and programs. One of the most rewarding aspects is seeing the spark ignite in the people as they band together to achieve a common objective. In this article, I’ll be sharing some of the common benefits I see emerge across organizations of all sizes, industries, and maturity levels, no matter the exercise's purpose. \n Encouraging curiosity and problem-solving \n Cyber Range Exercises provide a virtual network environment to explore. Defensive exercises focus on detecting and monitoring malicious activity, while offensive exercises involve exploiting vulnerabilities to uncover target information. Within these simulated environments, participants must utilize a wide array of skills and decide on the best approach, as the correct course of action isn't always obvious. This technical challenge is great for reinforcing knowledge and applying skills. I've seen players puzzle over unsuccessful methods, forcing them to rethink their approach entirely, asking plenty of “what if” questions before testing them out. This experimentation process educates players while simultaneously promoting lateral thinking and encourages sharing problem-solving insights. \n Improved communication \n Trawling through logs and analyzing (or preparing) a malicious payload usually calls for quiet focus. But in the real world, we’re rarely working alone. More often than not, investigations and tests happen in small teams, under pressure, and good communication becomes just as important as technical skill. \n That’s why team-based exercises reflect this reality. You’ve got to explain what you’re doing clearly, so everyone’s on the same page – both in terms of the situation and the technical jargon. Creating clear written logs and documentation matters too, especially in incidents where language may need to be adapted for different audiences. The most effective teams I've observed in these exercises prioritize organization. They set up a central place to track everything – whether that’s a Teams channel, a spreadsheet, or a crisis response tool – and they’re smart about assigning roles and carving out time to keep everyone synced up. \n Better distraction management \n A deliberate challenge I sometimes incorporate into technical exercises is surprise leadership requests for incident updates. This tests the team's ability to rapidly consolidate information under pressure, dealing with the uncertainties of an active investigation. Teams with strong organization, detailed incident logs, and a dedicated spokesperson or team leader consistently manage these interruptions best. \n Practicing in a simulated setting helps teams stay productive and accurate, even when real-world distractions come into play. It builds the ability to block out noise, manage stakeholders, stay focused on individual tasks while keeping sight of team goals, and smoothly switch contexts when needed. \n Stronger team dynamics \n Unlike individual training, these exercises require participants to actively communicate, share knowledge, and rely on each other's strengths to achieve a common goal. Team members learn to understand each other's working styles, identify individual expertise, and build trust in their colleagues' abilities. The shared experience of overcoming technical challenges, even simulated ones, creates a sense of camaraderie and shared accomplishment. While every team comprises diverse personalities and communication styles, it's crucial that each individual feels comfortable and empowered to share their insights and findings. These contributions can significantly alter the outcome; for instance, a critical discovery during a technical investigation might directly influence the business's crisis response strategy. \n Increased efficiency \n The more a team works together responding to the exercise challenges, the more they develop shared understandings of processes and expectations, learn to delegate effectively, and identify bottlenecks in their collaborative efforts. Eliminating issues arising from a lack of confidence or familiarity with the team or processes is especially critical for incident response teams, leading to quicker response times and improved agility when situations change rapidly. After each exercise, I like to conduct a team debrief, which is crucial for reflecting on lessons learned. Prompting players to consider their individual strengths and challenges, alongside open discussion about team dynamics and processes, helps identify opportunities for improvement. \n Technical exercises are undoubtedly key to boosting individual technical proficiency. However, their even greater value lies in cultivating these skills alongside the crucial professional attributes demanded by our field. Considering the significant pressure and expectations placed on these teams to deliver trustworthy outcomes, ensuring their preparedness within a high-trust setting is essential. These are merely some of the advantages I've witnessed through these exercises. \n Share your thoughts \n What benefits have you experienced through technical exercising? Share your thoughts in the comments! 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