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Beyond the Situation Room: What Your Crisis Response Looks Like to the Outside World
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#Recorded on 3rd July 2025
You've just experienced "Flip Reversal," a crisis simulation that put you in two critical seats: witnessing internal crisis leadership, and then becoming the external stakeholders reacting to their decisions. Now, let's dive deeper.
This webinar goes beyond the exercise debrief to explore the critical gap between internal crisis management and external perception and how strategic choices made inside the "situation room" ripple outwards, shaping reactions from the media, regulators, partners, and the public.
The webinar will cover:
- The perception gap: Why even well-intentioned internal decisions can be misinterpreted or amplified by external audiences.
- Anticipating stakeholder storms: Key strategies for proactively understanding and managing the diverse expectations and potential reactions of your critical stakeholders.
- From reaction to relationship: How to build robust external relationships before a crisis hits, turning potential adversaries into allies.
- The power of external influence: Understanding how stakeholder responses can directly impact the trajectory and outcome of your crisis.
This webinar is for anyone who wants to deepen their understanding of crisis dynamics, and how to bridge the divide between internal action and external impact. Don't just manage a crisis; understand how it's truly perceived.
6 Comments
- TillyCorless
Community Manager
Our Q&A panel is up and ready to go ahead of today's event! Please submit your questions here for JonPaulGabriele to answer in the webinar!
- ericung
Bronze II
I understand that there is a bug in the system. I suppose that there isn't any interest in trying to fix it.
- SamDickison
Community Manager
ericung huge apologies for the confusion over this webinar. The specific bug seems to be worse than we originally thought. We have a case going with the platform provider to fix things ASAP.
- seanfriedmanNew Member I
I am trying to join but it keeps saying Refresh This Window
- SamDickison
Community Manager
SeanS Apologies for the confusion. We're trying to get this bug fixed ASAP.
- SamDickison
Community Manager
Hey everyone, there's a bug with the page and the new link for the webinar is: https://immersivelabs.zoom.us/j/93263356899?jst=2
Apologies for the technical problem