I’m having trouble connecting to the labs, is there anything I can do?

Yes! Firstly, we have a great section in the Help Centre that gives guidance on troubleshooting labs. In here, we include a link to a really useful online tool to check if Web Sockets are support on your device.

Here are some other things you can try, which may help:

• Clear your browser cookies
• This issue may occur if your network is filtering any of our servers. See our system requirements guide for a comprehensive allow-list of domains
• Try using Chrome (unless you already are, of course)
  
  

If you are still having issues with connecting to the lab, please contact Customer Support, who will be happy to help investigate your issue and help you get back to using the labs