Elevating Cyber Resilience: How GenAI is Revolutionizing Crisis Simulations
Cyber threats have become a pervasive force within the business world, elevating the need for regular cyber resilience exercises into an organization-wide imperative. Genuine resilience is about more than prevention. It’s the agility to identify, respond to, and recover seamlessly from disruptions, ensuring uninterrupted business operations. This approach, which acknowledges the inevitability of a cyber event, is the hallmark of truly resilient organizations. Crisis simulations and cyber exercises are core to cultivating this resilience. Traditional cyber exercises, often static and presentation-driven, tend to serve as theoretical validations. While valuable for reviewing playbooks and pinpointing theoretical vulnerabilities, they frequently fall short of genuinely testing incident response and crisis handling capabilities, particularly in the dynamic, high-pressure environment of a real-world attack. The sheer velocity of modern cyber threats, frequently powered by sophisticated AI, demands a new level of precision and relevance in simulations. This is where Generative AI (GenAI) comes in. It can transform how we design and execute tabletop-style cyber crisis simulations, making them profoundly relevant and impactful. The challenge of an unpredictable threat landscape While traditional crisis simulations are beneficial, they have certain limitations. The first is that it’s difficult and time-consuming to create realistic scenarios that reflect the latest threat actor tactics, techniques, and procedures (TTPs), and are meticulously tailored to an organization's unique infrastructure and risk profile. Analysts will also dedicate extensive hours to research, developing intricate narratives and manually injecting variables to ensure a robust challenge. However, this can sometimes result in a predictable exercise that doesn't fully prepare teams for the inherent chaos and unpredictability of a real-world incident. The human element in cyber resilience is also key. As Oliver Newbury, a member of Immersive's board of directors, recently emphasized: "Security is about people, process, and technology. I would have expected as much focus on upskilling people as on implementing new tools. It's the people using those tools who ultimately prevent breaches." Static simulations often fail to truly engage and challenge human teams, limiting their ability to build crucial muscle memory for swift decision-making under pressure. Elevating your crisis simulations with GenAI So, how does GenAI fit into the picture? This powerful technology can create novel content based on patterns learned from vast datasets. In doing so, it offers an unprecedented opportunity to inject realism and adaptability into crisis simulations. Just imagine the possibilities: Hyper-realistic scenario generation: GenAI can analyze current threat intelligence, recent attack patterns, and insights into your organization's specific weak spots to generate realistic and precisely tailored crisis scenarios. This ensures each exercise directly reflects the most pertinent and dangerous threats, making the experience far more impactful for your teams. Optimized playbook stress testing: GenAI doesn't just ease the exercise creation process – it can analyze your existing playbooks and processes. It can then generate crisis scenarios specifically designed to stress-test your response plans, ensuring they’re robust and effective under pressure. This helps validate that your playbooks and processes are truly ready for action. Realistic communications and media drills: In addition to the technical aspects, GenAI can simulate realistic internal and external communications during a crisis. It can generate mock press releases, social media posts, and even stakeholder questions, exercising your communications team's ability to manage public perception and share accurate information under pressure. This is critical for protecting your brand reputation during a breach. Instant feedback and analysis: After an exercise, GenAI can quickly crunch the data generated during the simulation, giving you detailed insights into team performance, response times, decision accuracy, and where you can improve. This speeds up the feedback loop, helping you tweak and strengthen your resilience strategies much faster. Tailored learning journeys: After an exercise, GenAI can analyze how an individual or team performed, then recommend follow-up scenarios or activities to address weaknesses or enhance key skills. This allows for truly personalized and continuously improving readiness programs. Think about the recent explosion of sophisticated, AI-driven attacks, from deepfake scams to highly targeted ransomware. Organizations have to be ready for these advanced threats, and old methods alone might not cut it. GenAI lets us simulate these next-gen attacks with a level of detail we couldn't even dream of before. This ensures teams aren’t just prepared for what's already happened – they’re ready for what's coming. Empowering your people It’s important to remember that GenAI is here to improve human expertise, not replace it. Just as information recall differs from true knowledge, GenAI is augmenting the critical "knowledge work" in cybersecurity, rather than replacing it. Our real value isn’t just in what we know, but how we apply, interpret, and synthesize that knowledge to drive meaningful outcomes. Our job is to use tools like GenAI to empower our organizations and teams and provide them with realistic and effective exercise environments. GenAI offloads the rote, time-consuming tasks of content creation and data sifting, freeing us up to focus on high-value actions such as analyzing results, mentoring teams, and fine-tuning strategic responses. This pushes us towards the "wisdom work" that truly defines expertise in cyber resilience. Building a culture of constant improvement The ultimate goal of bringing GenAI into crisis simulations is to build a culture of constant improvement, where cyber readiness isn’t just a checklist item, but a deep-seated organizational habit. By immersing our teams in hyper-relevant, dynamic, and challenging scenarios, we build the confidence, skills, and muscle memory they need to ride out the inevitable cyber storms with resilience and agility. How are you using GenAI to improve your cyber resilience? Share your thoughts and experiences in the comments below!The secret to hosting an engaging Crisis Sim
Before I start, it’s important to take a moment to acknowledge that I’m privileged to work with some fantastic experts. Immersive’s Crisis Sim lead, JonPaulGabriele, is our very own Daedalus, for any Greek mythology fans. That might make me Ariadne, helping people to navigate the labyrinth. I don’t know who the minotaur is – Greek analogies may not be my forte! JonPaulGabriele builds some fiendishly difficult scenarios that start out with a seemingly everyday occurrence, which quickly spirals out of control. It could involve coordinating a global response to an unprecedented disaster, dealing with a nation-state threat actor who’s holding your data to ransom, or even tracking down the missing Santa Claus. Whatever the situation, the principle behind every Crisis Sim is the same: to help people develop decision-making muscle memory and the ability to act with confidence when rapid decisions are required. I’m sure you’re already familiar with the importance of regular exercises, but it’s not you that we need to convince – it’s your chosen audience. We need to be able to capture their attention and get them to put their phones down. If they’re not present in the room and genuinely engaged with the exercise and its outputs and findings, you’re doomed to fail. So, how do we go about achieving this? Use storytelling I’m a big believer in the power of both storytelling and humour to pique people’s interest. Storytelling is an incredibly powerful technique to connect, persuade, and inspire people to act by tapping into shared experiences and emotions. In the words of Simon Sinek: “Stories allow us to visualize, empathize, and connect in ways that statistics never could.” I use stories when I’m setting the scene or outlining the details of the exercise we’re about to go through. Hopefully I’ll get an initial laugh, or an eye roll – those are just as good, quite frankly! Challenge echo chambers Making sure all voices and opinions are treated equally is critical to support learning and drive genuine change. Echo chambers don’t make for robust environments to test processes and decision-making abilities. It’s important to involve everyone as much as possible and avoid immediately ruling anything out – explore the ideas that people bring to the table in an open way. Creating a safe environment Being able to fail in a safe environment is essential to help people feel like they can speak up. I like to reference this somehow in my introduction to the exercise, just to let people know the kind of environment they’re entering, but you have to actually follow through. It can be small things, like observing who the big voices in the room are and making sure they don’t dominate. These voices are your friends when you need someone to speak up, but don’t let them take over. For quieter people, I try to notice when it looks like they have something to share and make some space in the room for them. It could be as simple as saying to someone: “It looked like you wanted to say something earlier. Would you like to share it with us now?”. A slightly more challenging approach might be something like: “Does anyone disagree with the previous statement?”. Or, you could soften this to: “Does anyone have a different view?”. You’ll need to gauge your audience and determine which approach is right for the room. Of course, this is harder to do online, but cut yourself some slack, too. You also need to be able to fail in a safe environment! Giving people space to speak up should make them feel more comfortable doing so – it’s a win-win. Set expectations The next thing I like to do in my introduction is some housekeeping. I’m an ex-project manager, and old habits die hard. Set expectations and provide clarity on what’s about to happen by outlining any specific rules, items, or actions that you want people to be aware of. If you’re doing something unusual or unexpected during the exercise, like with our recent Flip Reversal session, you’ll want to avoid any confusion, as this can lead to frustration and reduced engagement. Be kind to yourself Finally, remember that even people who regularly go on stage in front of large audiences are slaves to their body’s own systems and reactions. I always get nervous before doing anything like this, but since I know it’s going to happen, I can prepare for it. I write a script that I can practice out loud multiple times beforehand. It means I can read from it on the day and not rely on memory to make sure I’ve said all the things I want to cover. I know that it’s okay to feel nervous or anxious. It’s okay for my breathing to increase slightly or my hands to shake, or any of the other common reactions to being nervous. I don’t try and fight it – I know that as long as I’m prepared and can follow the steps I’ve mentioned above, the session will be a success. Bonus ideas Know who your experts in the room are. If it’s not you, don’t try and fill that role – it’ll be terrible for your credibility and confidence! Leverage the new AI Scenario Builder to uplift your exercise’s content. Get a colleague or friend to join you and present as a double act. You can bounce off each other and share the presenting load. Share your thoughts What are your tips for keeping people present and engaged during sessions like this? How do you overcome the nerves of presenting? Drop a comment below and let us know.Your Guide to Effective AI Prompting
Why Prompting Matters for Crisis Simulations Think of AI as a highly intelligent, but literal, assistant. The quality of its output directly reflects the clarity and specificity of your instructions. For crisis simulations, this means: Relevance: Tailored scenarios that mirror your organization's unique risks, industry, and operational environment. Realism: Scenarios that feel authentic, with credible triggers, evolving complications, and realistic stakeholder reactions. Depth: Multi-layered scenarios that challenge your team's decision-making, communication, and collaboration skills. Actionability: Scenarios that provide clear learning objectives and reveal actionable insights for improving your crisis response plan. Core Principles of Effective Prompting Be Specific, Not Vague Bad Prompt "Generate a crisis." (Too generic, will give you a basic, unhelpful scenario.) Good Prompt "Generate a cybersecurity crisis scenario for a mid-sized e-commerce fashion retailer. The trigger is a ransomware attack that encrypts customer databases and disrupts order fulfillment." Why it works It defines the what (cybersecurity crisis, ransomware), the who (e-commerce fashion retailer, mid-sized), and the impact (encrypted databases, disrupted orders). Define your organisation and context using our drop down fields, and then add additional context. Industry (e.g., healthcare, finance, manufacturing, tech, retail) Threat (e.g., data breach, natural disaster, product recall, public relations nightmare, supply chain disruption, insider threat, workplace violence, financial fraud) Attack vector (e.g., phishing attack, severe weather event, manufacturing defect, viral social media post, disgruntled employee action, sudden market downturn) The more information the AI has about your specific context, the more tailored the scenario will be so consider adding further information such as: Company Size: (e.g., small startup, multinational corporation) Key Products/Services: (e.g., cloud-based software, physical goods, financial advisory) Target Audience: (e.g., B2B clients, general consumers, specific demographics) Geographic Scope: (e.g., local, national, global operations) Relevant Regulations/Compliance: (e.g., GDPR, HIPAA, industry-specific standards) Current Trends/Challenges: (e.g., supply chain issues, inflation, new technologies) Example: "Our company, 'Global Pharma Solutions,' is a multinational pharmaceutical company with a focus on novel drug development. We operate globally and are heavily regulated by the FDA and EMA. Generate a scenario reflecting a crisis involving a mislabeled drug batch, discovered shortly after market release in Europe and the US." Outline Key Stakeholders and Their Potential Reactions Realistic scenarios involve diverse stakeholders with varying interests and reactions. Internal: Employees, leadership, legal, HR, IT, communications, specific department teams. External: Customers, media, regulators, investors, suppliers, partners, general public, affected individuals. Desired Reaction: How should these stakeholders react? (e.g., panic, confusion, outrage, demanding answers, seeking legal action, offering support). Example: "Include reactions from panicked customers flooding social media, calls from concerned regulators, and an internal IT team struggling to diagnose the issue. Also, factor in a potential negative news story breaking on a major industry publication." Inject Complications and Escalation Crises rarely remain static. Build in elements that make the scenario evolve and become more challenging. Secondary Events: (e.g., power outage during a cyberattack, additional product defects discovered, key personnel unavailable) Information Gaps/Misinformation: (e.g., conflicting reports, rumors spreading on social media, difficulty in verifying facts) Ethical Dilemmas: (e.g., balancing transparency with legal implications, prioritizing different stakeholder needs) Time Constraints: (e.g., a critical decision needed within 30 minutes, public statement required by end of day) Example: "After the initial system outage, introduce a new complication: a cyber-espionage group claims responsibility on a dark web forum, threatening to release sensitive customer data if demands are not met, despite the initial incident being unrelated to a breach." Define the Learning Objectives (Optional, but Recommended) While the AI won't "know" your objectives, including them in your prompt can subtly guide its generation towards a scenario that helps you test specific aspects of your plan. Example: "The scenario should test our team's ability to communicate effectively under pressure," or "Focus on evaluating our supply chain resilience and alternative vendor protocols." By following these guidelines, you'll be well on your way to leveraging our AI crisis simulation feature to its fullest, preparing your team for any challenge the real world might throw at them. Happy simulating!The Human Edge Beyond Pentesting – Building True Cyber Resilience
The Human Edge Beyond Pentesting – Building True Cyber Resilience Pentest vs. Red Team: Understanding the Core Difference Many cybersecurity vendors are rebadging pentesting as attack simulations or red teaming, often at a higher cost. However, there's a clear difference: Pentesting (Penetration Testing): The overarching goal of penetration testing is to find vulnerabilities within an environment in order to create a remediation plan. Reporting focuses on documenting as many vulnerabilities as possible in the allotted timeframe. Red Teaming (Attack Simulation): In contrast, red teaming is used to validate the efficacy of the defensive (blue) team. It is not looking for vulnerabilities per se, it is about achieving the objectives while trying to avoid detection. Reporting focuses on finding defensive gaps and assessing the blue team's response capabilities. The ultimate goal is to simulate real-world adversaries and determine if the defensive team has the telemetry to detect them. The key takeaway is that if the engagement isn't assessing your detection capabilities, it is not a red team. When Does Red Teaming Truly Add Value? While valuable, red teaming isn't always the most cost-effective solution, and really it is usually only effective in these three scenarios: When You Have a Regulatory Requirement: Industries with specific regulations, such as BEST, TIBER, FEER, CORIE, and AASE, often mandate regulatory red teams, which have standardized approaches and qualifications. When You Have a Very Mature Organization: Your organization has addressed all other possible security issues and has limited justification for further spending, a Red Team can provide a level of assurance that few other testing strategies can match. However, if you have known, unaddressed issues, red teaming rapidly loses value as the simulated attackers will typically take the easiest route to compromise and report on issues you are already aware of. When You Need a "Burning Platform": Sometimes, demonstrating the potential severity of a worst-case scenario is necessary to secure critical budget increases. Red teaming can effectively highlight how badly wrong things could go, aiding CISOs in getting the needed resources. However, it's important to note that more cost-effective methods often offer a better return on investment than red teaming outside these specific use cases. Purple teaming offers a more holistic approach to measuring your blue team's capability while also having a much higher knowledge transfer rate. Attack path mapping is far more comprehensive in discovering what attackers can do and what vulnerabilities or misconfigurations can be chained together to achieve compromise. The Pitfalls of Misaligned Red Teaming Several factors can hinder the benefits of red teaming outside the identified use cases: Resource Intensive: Red teaming is both costly and time-consuming. Potentially Divisive: It can sometimes lead to conflict between teams or erode trust within an organization. Weak Follow-Up: Lessons learned from red team exercises are often not translated into actionable steps, or worse completely ignored. Limited Scope: It may fail to explore cascading impacts and real-world disruptions. Insufficient Business Focus: Without an understanding of broader business consequences, the exercise's value can be limited. Increased Risk: Poorly executed red teaming can introduce wasted effort or unnecessary investigations. Often Undetected: A significant number of red team operations do not trigger alerts or go unnoticed by defensive teams. This last point highlights the importance of understanding why an attack wasn't detected, by asking: Was an alert generated? Was it marked as a false positive? Was a process followed? Was the process correct? Enhancing Cyber Resilience: A Holistic Approach Cyber resilience is not just about products or individual tools; it's about the application of skilled and motivated people, understanding and utilizing technology, and implementing reliable and repeatable processes and detections. The focus should be on building a robust, layered defense that understands, anticipates, and mitigates all phases of the attack chain, recognizing that the perimeter is no longer the sole objective for attackers. To truly improve cyber resilience, organizations need to focus on three key areas: Security Posture: Continuously assess and strengthen your foundational security. Detection Capability: Improve your ability to identify and triage malicious activity. Response Capability: Enhance your team's efficiency and effectiveness in reacting to and recovering from incidents. This involves exposing defenders to real-world Tactics, Techniques, and Procedures (TTPs) relevant to their environment. Furthermore, understanding the capabilities and blind spots of both your security team and defensive tooling is crucial for applying and testing effective mitigations and proving resiliency. Practical Approaches to Building Resilience To achieve true benefit from simulations, organizations must prepare individuals and teams before and after the simulation. This involves a cycle of "Prepare & Protect" and "Detect & Respond". Effective training and exercises are vital for different audiences: Individual Preparation: Hands-on labs can provide technical training for various roles, including defensive cybersecurity professionals, penetration testers, developers, application security experts, and cloud & infrastructure security personnel. Technical Team Exercises (Team Sim): These focus on the technical aspects of cyber attack and response using pre-configured cyber range scenarios. Participants investigate or perform simulated attacks using real cybersecurity tools and techniques in a safe environment/sandbox. Executive & Business Exercises (Crisis Sim): Moving beyond traditional tabletop exercises, Crisis Sim puts teams into dynamic crisis simulations with real crises, dynamic storylines, and contextual media. This helps measure and benchmark responses to inform crisis strategies and build muscle memory through regular exercising. By understanding the distinct roles of pentesting and red teaming, strategically applying attack simulations, and investing in comprehensive training across all levels of the organization, businesses can genuinely enhance their cyber resilience and gain the human edge over cyber attacks.From Abstract to Action: Immersive One's Compliance Solution
We're in an age of rapid digitization. Different industries are embracing technologies like artificial intelligence (AI) and cloud solutions, driven by the ambition to shift from analog to digital. This transformation demands robust cyber resilience, but the sheer complexity of compliance with regulations and frameworks is a major challenge for organizations. It can be hard for staff to understand something that feels abstract or disconnected from their roles, and organizations often struggle to bring it to life. Proving adherence to standards is one thing; ensuring every team member understands their role in safeguarding digital health is another. Here’s how we’re creating services to help. Cutting through the complexity One of the toughest hurdles in today's digital landscape is evidencing compliance with regulations and frameworks. As a reminder, here’s the difference between the two: A regulation is a legally binding rule or order, often enforced by a government authority. A framework is a structured set of guidelines, principles, or best practices designed to help an organization achieve a specific goal or comply with regulations. It can be difficult to demonstrate the value of compliance and help your team understand the importance of aligning with a structured framework to meet regulatory demands. That’s where Immersive One, powered by our Cyber Resilience Advisory Services, can cut through the complexity. We transform abstract compliance into tangible, impactful experiences that resonate throughout organizations. It’s not just about ticking boxes – we support a deep alignment with your digital strategy, focusing on both regulations and structured frameworks. This ensures your organization not only meets compliance requirements but can quantifiably prove and improve its risk reduction efforts, giving your board clarity and confidence. Bringing the CAF framework to life In my role as Cyber Resilience advisor at Immersive, I’ve operationalised Cyber Assessment Framework (CAF) objectives A-D with a public healthcare customer by leveraging our Crisis Simulation product. Here’s how a framework like CAF truly comes alive: Our customer ran weekly live engagement sessions, resulting in an impressive 1,200 users actively interacting with the program. Following these sessions, participants gained access to a curated collection of labs, each focused on specific CAF principles and tailored to their individual roles. The customer can now prove and improve their alignment with this important resilience framework. When it comes to customer requirements, we deliver content at pace. Recognizing the immediate need to prepare for the NIS2 Directive's implementation, we identified a critical requirement: to exercise the mandated reporting uplifts proactively. In addition to understanding the new rules, organizations need to build familiarity and competence before a real-life crisis. This led to the development of one of our first Crisis Simulations specifically designed around NIS2. The simulation delivers exceptional value by immersing teams in the entire NIS2 reporting lifecycle. It ensures that compliance isn't just understood but instinctive, making your organization truly resilient to NIS2’s demands. Try it out The NIS2 Directive is rapidly becoming a regulatory priority across the EU and is relevant for any organization operating in or with Europe. Are you ready for it? If you’re a customer, the NIS2 Crisis Sim is available to try on Immersive One now: ShareYourDocs Breach – NIS2 Reporting.Feature Focus: Crisis Sim Presentation Mode Uplifts
Here at Immersive, we're constantly striving to push the boundaries of cyber education and make our simulations as realistic and impactful as possible. We believe that truly effective learning happens when you're immersed in a genuinely challenging and engaging scenario. That's why we're incredibly excited to announce a significant uplift to the UI and UX of our Crisis Sim Presentation Mode. These aren't just cosmetic tweaks; they’re impactful changes, requested by you, designed to elevate the realism and engagement of your crisis simulation exercises, making the experience more dynamic and true-to-life for you and your team. A modern makeover for a seamless experience First impressions matter, and we’ve given the Presentation Mode UI a thorough modernization. This refresh delivers a cleaner, more intuitive aesthetic that’s not just pleasing to the eye, but also enhances clarity and reduces cognitive load during high-stakes scenarios. Our goal was to create an environment that feels contemporary and professional, reflecting the gravity of the simulated situations. Crucial UX enhancements for heightened realism Beyond the visual refresh, we've implemented several key UX changes that directly address the need for increased realism and participant engagement: The optional countdown timer: Feel the pressure build! In a real crisis, time is often a critical factor. Now, with the addition of an optional countdown timer, facilitators can introduce this vital element directly into the Presentation Mode. This isn't just about a ticking clock; it's about replicating the pressure and time constraints that decision-makers face in genuine incident response. This subtle yet powerful addition can significantly heighten the sense of urgency and consequence for participants, driving more active and strategic thinking. Navigating back: review and reflect in read-only mode Ever wished you could quickly refer back to a previous piece of information during a fast-paced crisis? Now you can! We've introduced the ability to navigate back to previous injects in a read-only mode. This means participants can revisit past communications, intelligence, or decisions without impacting the live progression of the exercise. This feature fosters better situational awareness and allows for more informed decision-making, mirroring the investigative and analytical processes that occur during a real incident. Companion App integration: all your content, always on hand Perhaps one of the most impactful changes for participant engagement is the surfacing of all content and static rich media directly on the Companion App. Previously, certain elements might have been facilitator-driven. Now, everything from critical intelligence reports to simulated news articles, social media feeds, and relevant imagery is immediately accessible to participants on their personal devices. This comprehensive content delivery ensures that participants have all the necessary information at their fingertips, enabling them to actively participate, analyze, and collaborate without disruption. It transforms the Companion App into a truly indispensable tool for the exercise, fostering deeper immersion and a more authentic crisis experience. Why these changes matter Our core mission at Immersive is to make learning about cybersecurity as effective and memorable as possible. These updates to Crisis Sim Presentation Mode directly serve that mission by: Increasing realism: By incorporating elements like time pressure and readily accessible information, we're making our simulations more closely resemble the complexities and demands of real-world cyber crises. Boosting engagement: When participants have all the information they need at their fingertips and can actively interact with the scenario, their engagement levels naturally soar. This leads to more meaningful learning outcomes and a greater retention of critical skills. Enhancing learning outcomes: A more realistic and engaging environment naturally fosters better decision-making skills, improved teamwork, and a deeper understanding of crisis management principles. These enhancements will provide an even more powerful and immersive experience for both facilitators and participants. We're confident that these changes will lead to even more impactful learning and a greater readiness to tackle the cyber challenges of tomorrow. Share your thoughts We can't wait for you to experience the difference, and we’d love to hear your thoughts on the changes. Log in to your Immersive platform and explore the enhanced Crisis Sim Presentation Mode today!ISO 27001 and the Immersive One Platform: Strengthening Your Information Security Posture
The importance of continuous evidence When audits or investigations happen, it’s not enough to say you’ve got things under control – you need to prove it. That means having solid evidence of your security posture, how it’s been implemented, and a continued commitment to it. Without that, the risk of fines and reputational damage goes up. Being able to demonstrate continuous evidence is crucial for staying in line with the latest directives and regulations. How Immersive can help Immersive helps organizations implement compliance frameworks like ISO 27001 by providing evidence of due diligence, simplifying the human element of security, and enabling gradual expansion of security measures. Depending on your priorities, or where you perceive your biggest gaps to be, these are some of the areas you can leverage in the Immersive platform: Improving the speed and quality of response to emerging threats. Increasing efficacy in recruitment, retention, and career development. Reducing cloud and application vulnerabilities early in the Software Development Life Cycle (SDLC). Here are three practical ways Immersive supports ISO 27001 compliance: 1. Hands-On Labs These labs ensure people across different roles get the right training and skill development. Security and technical teams have varying needs, and our labs help meet those needs by aligning practical learning to specific job functions. A general theme is how failing to provide proper training isn’t just a missed opportunity – it can be seen as negligence. An organization is responsible for providing training tools, which should be aligned with specific roles. Here are some of the ISO 27002 sections that our Hands-On Labs align with: 5.4, 5.7, 6.1, 6.3, 8.7, and 8.27. For more details, see the ISO 27002 implementation guide. 2. Crisis Sim All frameworks emphasize properly exercising staff and those with decision-making responsibilities. This covers everything from traditional tabletop exercise (TTX) at the board level to hands-on scenarios for teams further down the organization. Proving these exercises are happening effectively can be challenging. Traditional exec-level sessions are expensive, time-consuming, and hard to scale. Crisis Sim helps to solve this. It offers a practical, scalable way to run structured exercises across different teams and roles, including the supply chain. Here are some of the ISO 27002 sections that our Crisis Sim solution addresses: 5.4, 5.20, 5.24, 5.34, and 8.16. For more details, see the ISO 27002 implementation guide. 3. Workforce Plenty of areas in the ISO 27001 framework apply to the entire organization, not just technical teams. In some cases, we already have content such as labs and workforce exercises that can be used right away. But often, the focus is on your own internal policies and procedures – and that’s where our customizable templates and lab-building tools come in. The Immersive Workforce methodology gives you a structured way to train your people and show that they truly understand and can apply those policies in real-world scenarios. It’s all about making security awareness practical, measurable, and tailored to your organization. Our Workforce methodology meets the following ISO 27002 sections: 5.10, 5.17, 5.27, 5.34, 6.3, 6.7, and 8.1. For more details, see the ISO 27002 guide. Turning compliance into confidence By tapping into the full power of the Immersive platform, organizations can go beyond just checking compliance boxes. They can actively show due diligence, streamline compliance efforts, and proactively strengthen their information security posture. From hands-on training and crisis simulations to workforce assessments, Immersive provides the tools and methodologies needed to ensure that individuals at all levels are equipped to understand, apply, and uphold robust security practices. Ultimately, this leads to a more secure environment, reduced risk, and clearly demonstrates an organization's commitment to protecting its valuable information assets. Share your thoughts How is your organization approaching ISO 27001 compliance? Drop a comment below and let us know what’s worked, or what you’re still figuring out. For more details on strengthening your information security posture, check out these sources: ISO 27001 framework ISO 27002 implementation guide (for ISO27001) NIS2 DORALevel Up Your Resilience: Analyzing Results and Building a Culture of Continuous Improvement
Welcome back for the final instalment of our series on Cyber Drills! In Parts 1 and 2: Level Up Your Resilience: Unlocking the Power of Cyber Drills with Immersive Level Up Your Resilience: Planning and Executing Effective Cyber Drills with Immersive we explored the fundamental importance of Cyber Drills and the critical steps involved in planning and executing them, all while highlighting the comprehensive guidance offered by The Definitive Guide to Cyber Drilling. Now, we arrive at the crucial stage that transforms a drill from a one-time event into a driver of lasting improvement: analyzing the results and fostering a culture of continuous learning. As Chapter Two: Post-Exercise Analysis of The Definitive Guide outlined, the insights gained from a Cyber Drill are only truly valuable if translated into actionable next steps. This chapter, along with the principles woven throughout the entire guide, provides the framework for turning your drill experiences into tangible enhancements in your cyber resilience. Post-Drill Analysis: Uncovering Key Insights: Once the Cyber Drill is complete, the real work begins. The Definitive Guide emphasizes the need for a thorough analysis of the drill results, focusing on assessing performance against the outlined objectives. This involves: Leveraging Platform Data: Using a platform like Immersive’s, analyze the data generated during the drill to identify areas of strength and weakness in technical execution. Gathering Participant Feedback: The Guide recommends capturing feedback from all participants to understand their experiences, challenges, and suggestions for improvement. Facilitator Debriefs: Conduct debrief sessions with the facilitation team to gather their observations and lessons learned regarding the scenario flow, participant engagement, and any unexpected issues. Identifying Key Findings: Based on the data and feedback, pinpoint the most significant areas for improvement in processes, communication, technical skills, and incident response plans. Reporting and Governance: Communicating Value and Driving Action: The Guide highlights the importance of easy-to-follow reporting requirements and establishing governance processes to ensure that the insights from Cyber Drills lead to tangible changes. This includes: Tailored Reporting: Develop reports that are relevant to different stakeholders, from technical teams to executive leadership, clearly outlining the findings and their implications. Actionable Recommendations: Ensure that reports include specific and measurable recommendations for improvement. Integration with Existing Processes: Feed the findings and action items into your existing security processes, such as incident response plan updates, training programs, and technology deployments. Executive Communication: Clearly communicate the value and ROI of your Cyber Drilling program to leadership, demonstrating how it contributes to overall cyber resilience. Building a Culture of Continuous Improvement: A successful Cyber Drilling program is not a one-off exercise; it's an ongoing commitment to learning and adaptation. The Definitive Guide emphasizes the importance of fostering a culture where: Learning is Valued: Encourage participants to view drills as learning opportunities rather than pass/fail tests. Feedback is Encouraged: Create a safe space for open and honest feedback. Iteration is Key: Use the insights from each drill to refine your scenarios, processes, and training programs for future exercises. Micro-Drills for Continuous Training: As mentioned, consider incorporating "micro-drills" for more frequent, bite-sized opportunities for learning and measurement. Why Immersive for Cyber Drilling: Immersive provides a powerful platform to support your entire Cyber Drilling journey. Our integrated solutions, combining Cyber Range Exercises, Crisis Sim, and Labs, enable you to: Create realistic and customizable scenarios. Engage both technical and leadership teams. Generate measurable results and insightful data. Track progress and demonstrate tangible improvements. By embracing the principles outlined in The Definitive Guide to Cyber Drilling and leveraging the capabilities of Immersive, you can move beyond simply assuming readiness to demonstrably proving and continuously improving your organization's cyber resilience. This concludes our series on Cyber Drills. We invite you to join us on a journey toward a more resilient future. You can download the full Definitive Guide to Cyber Drilling here.Begin Again: How to Plan for Your Next Crisis Sim Exercise
Welcome back to the third installment in our series for managers using Crisis Sim. If you missed the first two episodes, check them out here: Crisis Sim Complete: Now What? Between Two Sims: What to Focus on Between Exercises The threat landscape is ever evolving and shows no sign of slowing down. Focus on cyber resilience is more important than ever. Everyone must continue to upskill and improve their incident response strategy so businesses can function as usual. In this guide, we’ll help you understand how you can effectively prove and improve your organizational cyber resilience in a crisis. Not sure where to begin? Here’s your guide to planning and preparation You've analyzed the data, bridged the gaps in your processes between exercises, and started building a culture of cyber resilience. Now, it's time to gear up for your next simulation! Remember, each exercise is a fresh opportunity to refine your team's skills, highlight existing strengths and weaknesses, and problem-solve together – all while strengthening your organization's cyber resilience. Let's dive into how to plan your next Crisis Sim for maximum impact. Next steps for managers Goals and objectives Every successful Crisis Sim starts with a clear destination. Before you jump in, take a moment to align your exercise objectives with your organization's priorities. Ask yourself: What specific skills do you want to test? Are there already any areas of concern? In a crisis, what are the most important considerations? For example, if your last exercise revealed communication gaps during a ransomware attack, your next objective might be to improve interdepartmental communication protocols within a defined timeframe. Tip: Incorporate next steps, action items, and the ownership of those items in your debriefs! This way, all parties walk away understanding what must be done to address immediate needs. Ahead of a crisis, you should consider areas that have a critical impact on your organization. Factors could include: Reputational impact: Damaged public and stakeholder trust, eroded image, social media amplification, and strained business relationships. Financial impact: Stock price drops, revenue losses, increased costs incurred, including legal fees, potential fines, and recovery efforts. Operational impact: Disrupted operations, production delays, supply chain issues, service interruptions, and the potential for both physical and digital infrastructure damage. Physical safety impact: Cyber incidents can lead to safety system failures, utility disruptions, security breaches, and equipment sabotage – posing serious risks to employees and the public. Legal and regulatory impact: Cyber incidents can trigger lawsuits, regulatory or criminal investigations, and significant fines – especially for safety or ethical violations. Did you know? IBM’s 2024 Cost of a Data Breach Report found that the global average cost of a data breach has surged to USD 4.88 million. Scenario selection and target audience Choose scenarios that reflect the real-world threats your organization faces. Consider the level of difficulty, technical skill, and complexity, and select participants from diverse departments to ensure a comprehensive evaluation. Even though you may eat, sleep, and breathe cybersecurity, others may be less familiar – cater to your audience! Customize exercises from our Scenario Catalog to make them relevant and impactful for your organization. The goal is to realistically test your team’s readiness while reinforcing best practices, processes, and decision making. Consider including participants who aren’t usually involved in cyber incident response to break down silos and boost collaboration. If they’re unclear on how to report an issue, it could delay notification and hinder activation of your response plan. Effective injects and options Design injects that challenge decision making and reflect real-world scenarios. Use branching paths and feedback to boost engagement and learning. Leverage all Crisis Sim features – like Option Ranking, and Inject Confidence – to gather valuable data. This not only highlights knowledge gaps and overall risk, but also directly supports your After Action Report, helping you capture the insights, graphs, and charts managers often look for post-exercise. Tip: Use injects that require participants to consider multiple factors and make tough choices under pressure. This will help them develop critical thinking skills. Preparation and facilitation for a successful exercise Preparation is essential for a successful simulation. Set clear expectations, share resources and training materials, and ensure technical, timing, and contingency logistics are in place. Involve stakeholders and leadership early to gain support and align the exercise with organizational goals – they can provide critical input on objectives, attack vectors, and realism. A well-prepared team is a confident team. Make sure everyone knows what to expect and has the tools they need to succeed. Facilitation During the exercise, focus on managing the flow and timing, encouraging active participation, and paying attention to your team's conversations. We recommend having an internal notetaker who can focus on the conversations so that key insights and takeaways don’t get lost or overlooked. Remember, your role is to guide the learning process and ensure everyone gets the most out of the experience – the discussion and collaboration of your teams is a key benefit! Keep the atmosphere positive and supportive, even when things get challenging. Not all options in a crisis are good options, so encourage your team to take risks, make mistakes, and play out what their gut instincts tell them. Reinforce the idea that this isn’t a test, but an opportunity for individuals, teams, and the organization as a whole to take stock of what improvements can be made. It’s a learning experience for participants and facilitators, not a pass/fail exercise. There’s a reason why athletes practice! It’s better to make mistakes when the game isn’t on the line, and the same goes for incidents! It’s better to be wrong and learn from the exercise than to see these gaps in knowledge and processes play out during a real incident. Feedback and considerations Depending on your exercise objectives, follow up with stakeholders and participants to gather feedback and key takeaways. This can be done through a group hotwash, an anonymous survey, or scheduled feedback sessions after the team has had time to reflect. Tip: Encourage additional feedback after a brief cooling-off period to capture both immediate reactions and more thoughtful insights once the team has had time to reflect on the exercise. Planning your next Crisis Sim exercise is an opportunity to build on your team's strengths and address any remaining vulnerabilities. Set clear objectives, select the right scenarios and participants, design effective injects, and prepare thoroughly to facilitate a smooth exercise. By doing this, you can maximize the impact of your simulations and strengthen your organization's cyber resilience. You know your organization and teams better than anyone, so it’s ultimately up to you how you want to proceed! To ensure your next exercise is a success in proving and improving upon your cyber resilience, we encourage you to prioritize these items: Define and communicate the objectives to all participants, whether it's testing a new process, improving communication and handoffs, or enhancing crisis preparedness. Develop realistic scenarios by incorporating real-world, industry-specific events to create relevant and challenging experiences. Prepare logistics, including technical setups, briefing documents, and technology like video conferencing tools or software. Tip: For presentation exercises, remember to send out calendar holds and account for virtual or in-person meeting logistics! Share your thoughts If you’ve recently started planning your next Crisis Sim exercise, what changes did you make from the previous exercise? What recommendations do you have for others who are beginning their Crisis Sim journey? Join the discussion below!Between Two Sims: What To Focus On Between Exercises
We're back with another installment of our series for managers using Crisis Sim. If you haven’t already, be sure to check out Episode 1, which covers Crisis Sim outcomes for managers. The results and data from your first Crisis Sim exercise provided valuable insight into your team’s decision-making skills. But you know this isn’t a one-and-done thing – the landscape is ever changing. There are always new ways to arm yourself and your organization with knowledge and skills. Enhancing your cyber resiliency and improving the quality of your responses to incidents allows you to get back to the most fantastic and underrated aspect of your role as a cybersecurity professional – maintaining business-as-usual operations without interruptions. The opportunities are endless. Where should you focus your efforts? Episode 1 covered outcomes by means of the Results and After Action Report sections of the platform when you complete a Crisis Sim exercise. This blog post will shift gears to what goes on – or should be going on – between exercises. Next steps for managers between exercises Exercise debrief Host a debriefing session for exercise participants and any key stakeholders in your organization you’d like to gather feedback or additional insights from. Debriefing is a valuable process following any exercise, providing a structured opportunity for reflection and learning. Primarily, you’ll want to discuss successes, identify areas for improvement, and gather feedback. A successful exercise debrief will include: Clear expectations and ground rules Reflection on successes and challenges A review of existing processes and procedures Feedback on the scenario, delivery, and identifying improvements for the future Details around the lessons you learned from the exercise Defining action items and ownership Moreover, debriefing fosters open communication and builds trust within teams, strengthening their resilience and overall effectiveness. If you’re looking for additional guidance on debriefs, check out our guide in the Help Center! Internal review If time allows, take a step back and conduct an internal review with stakeholders and leadership. This can be an opportunity to identify trends or recurring patterns that might need a deeper dive, and allow you to determine what’s most important from a leadership perspective going forward. Be sure to consider the following in your internal review: Did you come across any knowledge gaps or assumptions that surprised you? Did you come across any areas of strength that were unexpected? Should you adjust the difficulty or coverage areas? Does the team need to be benchmarked against this same scenario in the future? What other organizational stakeholders should you bring in moving forward? And what will be important for them in Crisis Sim exercising? Implement insights Demonstrate your commitment to improving cyber resiliency by fostering a collaborative learning environment. Encourage open and honest dialogue where your team feels comfortable sharing their perspectives freely, without fear of judgment. This will help you identify both strengths and weaknesses, providing valuable insights that may not be apparent from your own perspective. By implementing changes based on this valuable feedback, you prove your dedication to continuous improvement. Your action plan A key component to improving your organizational cyber resilience is creating and executing an action plan with clear objectives, stakeholders, and deadlines. The After Action Report from your last exercise will provide a solid foundation, but these specifics will help you enhance its impact. Dive into the Inject and Participant Breakdown areas of the After Action Report – this will help you pinpoint your team’s strengths and weaknesses identified in the last exercise, or identify participants that could benefit from individualized training plans to accelerate their development. Using this existing information will help you specify the concepts or topics of priority for you to address between exercises, begin benchmarking progress, and explore additional scenarios down the road. Review scenarios and upskilling content relevant to the areas you identified as needing improvement from the last exercise. In Crisis Sim, you can leverage the existing scenarios in our catalogue, create a custom scenario (from scratch or using our templates), and even take our AI Scenario Generator for a spin! Tip: Exercise specific teams or individuals in Single Player mode between organization-wide sessions to give them additional opportunities to improve their decision-making process. Three key areas of focus between exercises You know your organization and teams best, so what works best for your program between Crisis Sim exercises is up to you. But we encourage prioritizing these areas: Debriefing and feedback sessions to get the most value out of your exercises Individualized or team-focused learning plans for upskilling – don’t forget to leverage relevant content in labs! Reviewing and updating internal processes and procedures that may be out of date or contradictory If you’ve recently completed your first Crisis Sim exercise and begun working on goals for improvement between exercises, what have you focused on? If you’ve completed many, what tips do you have for others? Join the discussion in the comments below!
