Forum Discussion
Templates do not add systems
Hello everybody,
I just registered yesterday for snaplabs and wanted to deploy a template (does not matter which, I tried several).
The problem I am encountering is, that snaplabs does not add any systems to the range and keeps on hanging. Here are some screenshots:
Here are no instances listed:
Also in the AWS dashboard, nothing but the IP shows up:
What is wrong here? I simply clicked on a template, did not even change the name
6 Replies
- SamDickison
Community Manager
Hi Anonymous I've just requested some help for you from our team...
Hi, i'm having the same problem at the moment...can you provide some help?
- ChrisKershaw
Community Support
Hey Anonymous,
Firstly, can you confirm if you are a community user on Ranges, or a paying user? It might be if you are community that there are restrictions in place here that may prevent you from actioning this, but I would have to check with our Product Team.
If you can let me know that will be a big help.I am a community user on the Ranges. Also isn't the standard and introductory labs supposed to deploy like normal? I am trying out SnapLabs and ended up with this problem
- ChrisKershaw
Hey mfkrypt
I've reached out to our Product Team, to seek some further information to help you both with this. Would you mind leaving this with me, and I'd be happy to touch base with you both as soon as I hear anything further?
