Forum Discussion
Templates do not add systems
Community SupportHi mfkrypt & Anonymous,
Sorry it's been a little while since I reached out on the post.
After discussing this with our Product Team, due to this request requiring us asking for some personal information on your account so we can provision this, can we request you both submit a ticket to us in the Customer Support Team with the following details:
- Their email
- The VPC ID and/or URL of the range
- The approximate time they tried to launch it (or if they could re-do this and tell us when it happened)
- The template they used
- Their AWS region
This information will allow our Product Team to find your account and make the required changes you need to your log in.
I'm sorry that this an additional step, but it'll mean we can treat both of your queries and have a record of the requests.
If you need me to share a link to the Help Centre page on the platform, let me know, and I'll be happy to share this with you both.
Kindest regards,
ChrisKershaw
Yes, can you please provide the link. Thanks
- ChrisKershaw
Hey mfkrypt
Sure, as long as you have an account on the platform, if you click the '?' button and select 'Help Centre', there is a link at the top of the page to contact us in the Customer Support Team.
I'll leave the direct link to this below, but if it doesn't work try the above steps and you should be good to go 👍🏻
https://support.immersivelabs.com/hc/en-us/requests/newChrisKershaw
Thanks. I have submitted a ticket. Hopefully, this can be resolved without taking too much time
