Forum Discussion

TillyCorless's avatar
TillyCorless
Icon for Community Manager rankCommunity Manager
6 months ago

I have completed several labs in a collection, but my progress still shows as 0%

Can this be anything to with labs being "development labs"?

  • There are a number of reasons why this is happening. 

    1. The most likely, is that in the collection you are completing, it contains a 'demonstrate' lab. If a demonstrate lab is present in the collection, then the percentage will only change on completion of this one lab. 

    2. And if it doesn't contain a demonstrate lab? This might be a bug, and we would love to hear from you, so that we can investigate it further. If you raise this as a ticket to the Customer Support Team, and include the name of the collection (and screenshots, please include these!), we can look into this for you 😊.

    For more information, around how we calculate percentages and progress, I'll leave a link to our article in the Help Centre by clicking here

  • ChrisKershaw's avatar
    ChrisKershaw
    Icon for Community Support rankCommunity Support

    There are a number of reasons why this is happening. 

    1. The most likely, is that in the collection you are completing, it contains a 'demonstrate' lab. If a demonstrate lab is present in the collection, then the percentage will only change on completion of this one lab. 

    2. And if it doesn't contain a demonstrate lab? This might be a bug, and we would love to hear from you, so that we can investigate it further. If you raise this as a ticket to the Customer Support Team, and include the name of the collection (and screenshots, please include these!), we can look into this for you 😊.

    For more information, around how we calculate percentages and progress, I'll leave a link to our article in the Help Centre by clicking here