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ijunki3's avatar
ijunki3
Icon for Bronze II rankBronze II
4 months ago
Solved

Cannot seem to connect to Snaplabs via VPN

Hello, I’ve spun up a Snaplabs range - it’s a templated range based on shirts. I seem to be having trouble connecting to it though: I’ve added a VPN and tried to connect to it from several endpoin...
help & support
  • ijunki3's avatar
    ijunki3
    4 months ago

    Hi Dave, have a new data point for you: looking at my AWS account today I see that there are AdminBox instances that correspond to the instances of shirts and eagle bank that I spawned before. They were not visible in snaplabs though. Stranger still, when I terminated those ranges, these adminbox instances not only did not terminate but they were also switched on. 

    I noticed that when I create Shirts or Eagle Bank, I see that the Range is always marked as "Starting". Could it be that it cannot create AdminBox due to some resource limitation or something?

    I tried creating an introductory range, which I believe is just an AdminBox and a DC. This seems to do the trick.

    Any insight would be appreciated, but I seem to be unblocked at this point!

DaveSpencer's avatar
DaveSpencer
Icon for Immerser rankImmerser
4 months ago

Can you confirm that you are in the us-east-1 region in AWS? If you are then I will need to do some investigations

ijunki3's avatar
ijunki3
Icon for Bronze II rankBronze II
4 months ago

Hi Dave, have a new data point for you: looking at my AWS account today I see that there are AdminBox instances that correspond to the instances of shirts and eagle bank that I spawned before. They were not visible in snaplabs though. Stranger still, when I terminated those ranges, these adminbox instances not only did not terminate but they were also switched on. 

I noticed that when I create Shirts or Eagle Bank, I see that the Range is always marked as "Starting". Could it be that it cannot create AdminBox due to some resource limitation or something?

I tried creating an introductory range, which I believe is just an AdminBox and a DC. This seems to do the trick.

Any insight would be appreciated, but I seem to be unblocked at this point!

  • DaveSpencer's avatar
    DaveSpencer
    Icon for Immerser rankImmerser
    4 months ago

    I am glad you are unblocked on this, and I have passed the additional details to the engineering team who are investigating the issue. All extra data points help.

    Thank you for bearing with us while we get this right.