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Community Newsletter - July 2025

TillyCorless's avatar
TillyCorless
Icon for Community Manager rankCommunity Manager
22 days ago
Hello from Immersive HQ where we're getting ready for an extravaganza of events over this July! These include: 🎤 July 3rd - Beyond the Situation Room: What your crisis response looks like to the ...
Updated 21 days ago
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TillyCorless's avatar
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Joined May 24, 2024
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Community Blog
Here you can read the Community Guidelines, Best Practice Guide and all the latest announcements from the Community Team.
m0ns00n's avatar
m0ns00n
Icon for Bronze II rankBronze II
2 days ago

Hello,

in "Did anyone actually win anything from the Human Connection Challenge?" thread i was asking for more information about the winners of Human Connection Challenge. KieranRowley promised that winners will be announced in next month's (this one) newsletter, if they agree. Does it mean that ALL of the winners of all prizes like tickets to NY/London, all winners of PS5 and all winners of Airpods disagreed to be posted in Newsletter ? :)

  • KieranRowley's avatar
    KieranRowley
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey m0ns00n​ I'm really sorry for the delay in announcing the winners and thank you for keeping me honest!

    The truth is, this is the first time we've ever run a competition like this and we have learned a lot of lessons very quickly, not least:

    • People don't always open emails that say "YOU ARE A WINNER!", especially in this industry
    • Company policies delay and often prohibit our members from claiming prizes
    • Company policies often prohibit us and our members from announcing their wins
    • Getting prizes into the hands of our members globally is slow and difficult!

     

    With that said, we do have some winners who are happy to be announced, and I promise we are working on it! Please bear with us 🙏

    We are also working on ways to make this much smoother for our next season of challenges.

    • m0ns00n's avatar
      m0ns00n
      Icon for Bronze II rankBronze II
      2 days ago

      Thanks for the reply, I really appreciate the honesty. I understand that organizing something like this can be difficult. I totally understand the challenges, but just a quick note: in the EU and US, consumer protection laws require transparency in prize competitions, regardless of internal company policies, and that proof of winners is available or disclosed upon reasonable request, even if anonymized. So when winners aren't clearly confirmed, it becomes legally questionable and honestly it makes people like me hesitant to join future challenges, no matter how great they sound. This will be my last message about the winners, I’m just a bit tired of writing these comments. It looks like nobody else cares how fair the challenge was, so I’ll stop caring too.

      • KieranRowley's avatar
        KieranRowley
        Icon for Community Manager rankCommunity Manager
        2 days ago

        I'm sorry that you feel that way - I for one care a lot about being fair and transparent on this issue.

        As above, unfortunately the biggest delay has actually been in receiving replies from the winners themselves, we are unable to announce them until they agree. The deadline for replies has now passed and we will be making charitable donations in the name of any winners who did not claim their prizes, as stated in our Ts&Cs.

        We are working on the announcement as we speak. But we will of course comply with all relevant laws.